55 escalation manager jobs at 34 companies in Patterson, CA
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Global Planning Operations Escalation Manager
Fremont, California, United States
$137k-$287k/yr HybridFull Time
10+ YOELead high-severity incident and escalation management, perform structured root-cause analysis (8D, Five Whys, Fishbone, PS&DM), provide executive reporting, and collaborate cross-functionally. Requires 10+ years experience and degree or equivalent experience.
8D, PS&DM, Five Whys, Fishbone
1mo
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Program Manager
Fremont, California, United States
$105k-$150k/yr OnsiteFull Time
8+ YOELeads manufacturing programs and multiple projects, manages resources and schedules, drives risk and escalation resolution, coaches program/project managers. Typically requires 8+ years program/project experience and a bachelor's degree preferred.
3w
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User Experience and Support Program Manager - USDS
San Jose, California, United States
$88k-$203k/yr OnsiteFull Time
5+ YOEBA/BS,5+ years program management or customer support operations experience in tech/finance/e-commerce/digital payments,proficiency with data analysis and visualization (Excel,Tableau) and Ticketing/CRM,strong communication and escalation experience.
Microsoft Excel, Tableau, Ticketing/CRM systems
1mo
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Manager, Field Application Engineering - ODM Support
Santa Clara, California, United States
$192k-$305k/yr OnsiteFull Time
8+ YOE4+ Mgmt8+ years in rack integration/datacenter systems or partner-facing engineering, 4+ years leading teams, BS/MS in engineering or equivalent, Linux skills, hands-on lab experience, strong cross-functional and escalation management abilities.
Linux, NVIDIA GPU
2mo
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Senior Manager, Executive Fulfillment Escalations
Santa Clara, California, United States
$147k-$202k/yr OnsiteFull Time
Senior leadership role overseeing regional fulfillment escalations; experience in order fulfillment, SAP, cross-functional collaboration, and process improvement.
SAP, Microsoft Office, Excel, PowerPoint
1mo
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Assistant Store Manager
Santa Clara, California, United States
$25/hr OnsiteFull Time
3+ YOE3+ Mgmt3+ years retail management experience; ability to manage store operations, drive sales and KPIs, recruit/train staff, ensure customer experience, resolve guest escalations, and maintain health & safety standards.
1mo
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Security Account Manager
Santa Clara, California, United States
$65k-$75k/yr OnsiteFull Time
2+ YOEResponsible for managing customer relationships for managed security services; requires 2+ years cybersecurity/account management experience, SOC/incident response knowledge, strong communication, and ability to handle escalations and renewals. U.S. citizenship required.
SIEM, Microsoft Office, Windows, Linux, Unix
2w
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Customer Success Manager
Coppell or Waltham or Lewis Center or Lithia Springs or Tampa or Irvine or Santa Clara or Tukwila
HybridFull Time
5+ YOE5+ years customer-facing experience in data center colocation or managed hosting; bachelor\u0002s degree required; strong executive communication, account retention and escalation management skills; ability to travel up to 50%.
1w
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Resolution Manager
San Jose or Durham or Mexico City or Bengaluru or Pune or Hoofddorp or Belgrade or Barcelona or Singapore or Sydney or Tokyo
€70k-€104k/yr HybridFull Time
3+ YOE3+ years escalation/technical support experience in enterprise support, strong communication, conflict resolution, organization, conference facilitation, and bachelor-level technical background.
Slack, VMware, Citrix, Microsoft
1w
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Senior Manager, Customer Success
Raleigh or Santa Clara
$134k-$252k/yr OnsiteFull Time
7+ YOE2+ Mgmt7+ years customer-facing experience,2+ years people management,experience in enterprise SaaS/IT,health with customer lifecycle,health-score governance,and executive escalation.
Gainsight, Salesforce
4w
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Assistant Store Manager
Fremont, California, United States
$29/hr OnsiteFull Time
Lead and develop store team, maintain operational and visual standards, support sales and inventory management, execute loss prevention and safety procedures, and provide strong customer service and de-escalation skills.
1mo
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Order Fulfillment Manager
San Jose, California, United States
HybridFull Time
Experience in order fulfillment or supply chain operations in high-growth tech; strong escalation management, contract manufacturer coordination, analytical skills, and cross-functional communication. Familiarity with ERP/CRM/backlog systems and operational reporting.
ERP, CRM
3w
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Technical Account Manager
San Jose, California, United States
$108k-$122k/yr OnsiteFull Time
5+ YOEBachelor's preferred or equivalent, 5+ years customer-facing technical experience (TAM/support), strong server (x86) troubleshooting, Linux experience, excellent communication, ability to lift 40 lbs, account management and escalation skills.
Linux
4w
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Store Manager (Sales, Customer Service)
San Jose, California, United States
$65k-$120k/yr OnsiteFull Time
Lead and coach a retail sales team, meet sales targets, manage customer escalations; personal lines/P&C license preferred; bilingual English/Spanish preferred; prior sales leadership and communication skills required.
1mo
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Senior Manager, Software Engineering
Santa Clara or San Francisco or San Jose
$185k-$298k/yr OnsiteFull Time
15+ YOEB.S. or M.S. in CS/Engineering, 15+ years in software and networking with strong network security focus, proven engineering leadership, hands-on C/C++/Go on Unix, experience managing escalations; VPN and cloud/Kubernetes familiarity preferred.
C, C++, Go, Unix, Kubernetes
2mo
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Tasting Room Manager On Duty (MOD)
Livermore, California, United States
OnsitePart Time
Hospitality leadership with floor management, guest service escalation, POS/reservation system experience (Commerce7, TOCK), ability to lift 50 lbs, and willingness to work weekends, evenings, and holidays; previous hospitality leadership preferred.
Commerce7, TOCK, POS
1mo
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Manager, Field Application Engineering - ODM Support
Santa Clara, California, United States
$192k-$305k/yr OnsiteFull Time
8+ YOE4+ Mgmt8+ years in rack integration/datacenter systems/manufacturing or partner-facing engineering, 4+ years leading teams, BS/MS in engineering or equivalent, Linux skills, experience with server/rack/GPU/integration and escalation management.
Linux
2w
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Sr. Manager, Customer Care
Santa Clara or San Francisco or Irvine
HybridFull Time
8+ YOE5+ Mgmt8+ years in customer service/operations,5+ years people leadership,solar industry experience,knowledge of residential solar financing,BA in business/operations or equivalent,ability to lead hybrid teams and handle escalations.
1mo
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Assistant Manager, Guest Experience | Santana Row, San Jose
San Jose, California, United States
$27-$37/hr OnsiteFull Time
1+ MgmtMinimum 1 year people management and leadership experience; ability to work variable schedules including weekends and holidays; reliable transportation to store; ability to lift up to 30 lbs; experience managing operations, coaching, and resolving guest escalations.
1mo
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Case Manager- Cerone EIH Hybrid (Mon, Tues, Fri - 9am-5:30pm) (Wed, Thurs - 12-8:30pm) (86668)
San José, California, United States
$32/hr HybridFull Time
2+ YOEBachelor's degree preferred (or 2 years case management experience); case management experience, HMIS documentation, trauma-informed/CTI approaches, crisis de-escalation, community partnership building, strong written/oral communication and organizational skills.
HMIS
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