115 escalation manager jobs at 59 companies in Phoenix, AZ
3w
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Escalation Manager
Tempe, Arizona, United States
$159k-$196k/yr HybridFull Time
Experience in high-pressure operational environments, real-time critical thinking and de-escalation, strong verbal/written communication, leadership in incident response, and willingness to work rotating shifts including nights/weekends.
3w
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Parts Manager
Phoenix, Arizona, United States
OnsiteFull Time
5+ YOE2+ Mgmt5+ years in parts/warehouse/operations, 2+ years people leadership, P&L and inventory management, ERP experience, customer escalation handling, strong communication and problem-solving skills.
ERP
1w
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Manager IV, Customer Engineer (M4)
Chandler, Arizona, United States
$112k-$154k/yr OnsiteFull Time
Manage and coach customer engineers, develop customer relationships, perform account planning and financial forecasting, oversee system installation and escalations, and produce business reports.
2w
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Operations Manager (Onsite)
Mesa, Arizona, United States
OnsiteFull Time
5+ YOE5+ years contact center/operations experience, SLA/KPI ownership, team leadership, client escalation management, WFM collaboration, strong communication and analytical skills.
1w
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Manager IV, Customer Engineer (M4)
Chandler, Arizona, United States
$112k-$154k/yr OnsiteFull Time
Managing and coaching customer engineers, developing customer relationships, account planning, overseeing installations, escalation management, and financial forecasting for a district.
1mo
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Assistant Store Manager
Chandler, Arizona, United States
$50k-$52k/yr OnsiteFull Time
3+ YOE3+ years retail management experience, ability to drive sales and KPIs, recruit/train staff, manage store operations, handle guest escalations, and work flexible schedules including nights/weekends/holidays.
2w
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Business Insurance Manager
Tempe or Columbus or San Antonio
OnsiteFull Time
Experience building insurance servicing operations, designing workflows and escalation paths, driving cross-functional initiatives, stakeholder management, process improvement, and working knowledge of AI/ML concepts.
2mo
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Confidential: General Manager
Surprise, Arizona, United States
OnsiteFull Time
5+ YOE5+ years multi-department dealership management, high school required (bachelor's preferred), P&L oversight, team leadership, familiarity with DMS and CRM systems, ability to handle customer escalations and standing/lifting tasks.
Motility, CDK, VIN Solutions
3mo
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Client Service Manager, West
Scottsdale, Arizona, United States
$48k-$72k/yr OnsiteFull Time
4+ YOE4+ years in customer service or benefits administration; healthcare/Medicare experience; strong communication; MS Office; able to manage escalations; databases/files experience.
Microsoft Word, Microsoft Excel
4d
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Milieu Manager
Chandler, Arizona, United States
OnsiteFull Time
5+ YOEBachelor's degree in human services, 5+ years in behavioral health, and supervisory experience required. CPR and de-escalation/restraint certification required; first aid may be required.
1d
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Milieu Manager
Mesa, Arizona, United States
OnsiteFull Time
5+ YOE1+ MgmtBachelor’s degree in behavioral health or related field, 5+ years in behavioral health, and 1+ year of supervisory experience. Requires psychiatric knowledge, crisis intervention, CPR, and de-escalation training.
electronic health records
1mo
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SMI Case Manager
Casa Grande, Arizona, United States
FieldFull Time
4+ YOEHS diploma/GED plus behavioral health experience (up to 4 years) required; CPR/First Aid and crisis de-escalation certification; valid driver\u0000s license and fingerprint clearance; one year case management experience preferred.
1mo
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Manufacturing Manager
Coolidge or Phoenix or Mesa
$130k-$150k/yr OnsiteFull Time
10+ YOEBachelor's degree required (business or engineering preferred), MBA preferred; 10+ years manufacturing experience with escalating responsibility; strong leadership, continuous improvement, project delivery, Excel proficiency, blueprint reading, and team development skills.
Microsoft Excel, Microsoft Office
6d
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Retail Assistant Store Manager-Verrado Marketplace
Buckeye, Arizona, United States
$20-$25/hr OnsiteFull Time
Prior management experience, preferably in retail, with proven sales, customer experience, and operational results. Requires communication, coaching, adaptability, de-escalation, and flexible availability.
DailyPay, Employee Assistance Program (EAP), Care.com, Guild
3w
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6783 - Assistant Store Manager PT
Phoenix, Arizona, United States
$17-$18/hr OnsitePart Time
Lead store operations and staff to achieve sales and KPI targets, resolve customer escalations, train associates, manage inventory and cash, and perform physical tasks (lifting up to 50 lbs).
MPOS, Lids Custom, Point-of-Sale
1mo
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Manager III, Sales Service Delivery
Tempe, Arizona, United States
OnsiteFull Time
1+ YOE1+ year call center or sales management experience; ability to coach and mentor associates, manage performance metrics, handle escalations, and interpret data for reporting; must be able to work onsite in Tempe, AZ.
1mo
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Member Service Center Team Manager
Glendale, Arizona, United States
$70k-$113k/yr HybridFull Time
Manage and coach member service staff, ensure service quality, handle escalations, schedule and train employees; high school diploma and strong communication and leadership skills required.
1mo
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Social Media Manager, Enterprise Social Operations
Washington or Scottsdale or San Francisco or Chicago or New York City or Phoenix
$104k-$130k/yr OnsiteFull Time
8+ YOEBachelor\u0002s-level education or equivalent experience; 8+ years in social media or digital/social operations; strong social publishing, governance, reporting, stakeholder management, and risk/escalation skills; background and drug screen.
Meltwater, Sprout Social
1w
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Senior Manager, Incident and Crisis Operations, GSOC
Goodyear, Arizona, United States
$159k-$215k/yr OnsiteFull Time
10+ YOE7+ Mgmt10+ years in risk, audit, legal, compliance or related field; 7+ years managing teams (5+ direct reports); experience with global operations, lean/process improvement, crisis management, and escalations; Bachelor's degree or equivalent.
3mo
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Mgr, Field Service
Chandler, Arizona, United States
OnsiteFull Time
4+ MgmtBachelor's degree or equivalent with 4+ years supervisory experience; experience directing installation, repair, preventive maintenance and upgrades; personnel scheduling and development; strong technical problem escalation skills.
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