37 escalation manager jobs at 20 companies in Roy, UT
1w
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Canada- Escalation Manager (Customer Support)
Mississauga or Salt Lake City or Canada
$100k-$110k/yr RemoteFull Time
8+ YOE8+ years in customer support escalation management in a SaaS environment; build escalation function; cross-functional collaboration; executive communication and strong writing skills; bachelor's degree preferred.
1mo
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General Manager
South Jordan, Utah, United States
$19/hr OnsiteFull Time
1+ YOE2+ MgmtRetail management experience with sales leadership, ability to meet sales targets, staff development, budgeting, inventory, and customer escalation resolution.
3w
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Sr. Critical Situation Manager
Draper, Utah, United States
$84k-$131k/yr OnsiteFull Time
Proofpoint: Provides cybersecurity solutions for email, cloud, and data protection.
7+ YOEBachelor's degree or equivalent, 7+ years customer-facing tech/escalation experience, familiarity with Linux CLI, Salesforce Service Cloud, database/SaaS concepts, on-call 24x7 rotation, strong written/verbal communication.
Linux, Salesforce Service Cloud
1mo
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Store Manager
Draper, Utah, United States
OnsiteFull Time
2+ YOE4+ MgmtManage day-to-day retail store operations, drive sales KPIs, supervise staff, hire and coach employees, handle escalated customer issues, and manage budgets and reporting.
3mo
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Manager, Client Success
Sandy, Utah, United States
OnsiteFull Time
Experience managing a team, strong client relationship and escalation management, excellent communication and problem-solving, high school diploma required; bachelor’s preferred; CEP preferred; experience in financial/technology/equity compensation is an asset.
3w
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Case Manager | Adult Services
Salt Lake City, Utah, United States
$18/hr OnsiteFull Time
0+ YOEHigh school diploma, case manager certification (obtainable within 120 days), CPR and de-escalation certification, valid driver’s license for driving roles, no prior experience required.
2w
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Assistant Manager: Freight Flow
Farmington, Utah, United States
OnsiteFull Time
2+ YOE2+ years retail leadership preferred; ability to coach, de-escalate, plan priorities, stand for long periods, lift up to 40 lbs, and follow loss-prevention and inventory processes.
1w
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Consultant, Technical Account Manager
Draper or Utah
$138k-$189k/yr FieldFull Time
12+ YOEUS citizen with active TS/SCI (full-scope polygraph),12+ years technical experience, deep PowerEdge and datacenter networking knowledge, Linux (RHEL/Ubuntu) expertise, customer-facing escalation skills.
Dell PowerEdge, RHEL, Ubuntu
1mo
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Senior Youth Counselor
Logan, Utah, United States
OnsiteFull Time, Part Time
Prefer bachelor’s degree and prior RC2 experience; employee management experience preferred; strong communication, de-escalation, and documentation skills required.
1w
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Classroom Assistant I PT
West Jordan, Utah, United States
$18-$20/hr OnsitePart Time
Provide student supervision, de-escalation, and classroom support; 17 hours/week positions available; patient and able to manage student behavior.
1w
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Housing Advocate Supervisor - Swing Shift - PARC
South Salt Lake, Utah, United States
$20/hr OnsiteFull Time
Supervisory experience preferred; ability to lead shelter staff, manage schedules, document incidents, and apply trauma-informed de-escalation; must pass background check and drug screening.
2w
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Funding Team Lead
West Valley City, Utah, United States
OnsiteFull Time
Understanding of loan origination policies, funding audits, process improvement, strong communication, training ability, proficiency with Microsoft Excel and PowerPoint, and ability to de-escalate and manage funding operations.
Microsoft Excel, Microsoft PowerPoint
1d
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HR Service Center Representatives
Salt Lake City, Utah, United States
$19/hr HybridFull Time
Little to no related experience required; higher education may substitute for related experience. Requires strong communication, active listening, multitasking, time management, and conflict de-escalation skills.
Internet
2mo
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Customer Success Associate
San Francisco or Salt Lake City or Chicago or Nashville or Philadelphia or United States
$47k-$60k/yr RemoteFull Time
2+ YOEBachelor's degree or equivalent experience, 2-3 years in implementation/account management or related field, prior healthcare experience, strong customer service and escalation handling, excellent communication and analytical skills.
Salesforce
3w
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Hourly YouthCity Program Instructor III
Salt Lake City, Utah, United States
$21/hr OnsitePart Time
High school diploma or equivalent, age 21+, valid driver’s license (or obtainable within 3 months), experience with school-age youth or teens, strong communication, group management and de-escalation skills.
1mo
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Client Navigator
Salt Lake City, Utah, United States
OnsiteFull Time
1+ YOE1+ year admissions, behavioral health, case management, or customer-service experience; strong communication and de-escalation; proficiency with Zendesk, Monday.com, BestNotes, Microsoft Office/Google Workspace; valid driver’s license and reliable transportation.
Zendesk, Monday.com, BestNotes, Microsoft Office, Google Workspace
1mo
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Behavioral Health Associate / Support Staff (Mon-Thurs Overnight)
Sandy or Millcreek
$17-$19/hr OnsiteFull Time
1+ YOEHigh school diploma/GED, age 21+, valid driver\u0002s license, pass federal background check, preferred 1+ year treatment-setting experience; ability to transport clients, document, manage medications, and de-escalate situations.
1mo
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House Sergeant-at-Arms
Salt Lake City, Utah, United States
$23-$26/hr OnsitePart Time
High school diploma or equivalent, supervisory experience, customer service or security background, strong communication, conflict de-escalation, and ability to stand and walk for extended periods.
1w
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RCM Patient Account Supervisor
Sandy, Utah, United States
$60k-$70k/yr OnsiteFull Time
5+ YOE2+ Mgmt5+ years in healthcare revenue cycle/patient accounts with 2+ years supervisory experience; HIPAA, TCPA, FDCPA, PCI-DSS compliance knowledge; call-center and collections experience; leadership and de-escalation skills.
AdvancedMD, WeInfuse, R2, Waystar, Microsoft Excel, Microsoft Office Suite, cloud VoIP, PCI-DSS payment portal
1mo
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Front Desk Support II
Salt Lake City, Utah, United States
$18-$25/hr OnsiteFull Time
2+ YOEHigh school diploma or equivalent with 2 years public-contact/receptionist/security/social services experience (or equivalent). Proficient in Microsoft Office, strong customer service and communication, ability to de-escalate and follow procedures; supervisory experience a plus.
Microsoft Office
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