43 escalations manager jobs at 26 companies in Roy, UT
3w
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Implementation & Escalations Engineer
Farmington, Utah, United States
HybridFull Time
3+ YOEBachelor's degree,3+ years in technical support/solutions engineering,expertise with LMS,Workato,APIs,and integrations;escalation management,advanced troubleshooting,and mentoring experience.
LMS, Footprint, Taktile, Workato, APIs
5d
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Canada- Escalation Manager (Customer Support)
Mississauga or Salt Lake City or Canada
$100k-$110k/yr RemoteFull Time
8+ YOE8+ years in customer support escalation management in a SaaS environment; build escalation function; cross-functional collaboration; executive communication and strong writing skills; bachelor's degree preferred.
2w
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Sr. Critical Situation Manager
Draper, Utah, United States
$84k-$131k/yr OnsiteFull Time
Proofpoint: Provides cybersecurity solutions for email, cloud, and data protection.
7+ YOEBachelor's degree or equivalent, 7+ years customer-facing tech/escalation experience, familiarity with Linux CLI, Salesforce Service Cloud, database/SaaS concepts, on-call 24x7 rotation, strong written/verbal communication.
Linux, Salesforce Service Cloud
3w
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General Manager
South Jordan, Utah, United States
$19/hr OnsiteFull Time
1+ YOE2+ MgmtRetail management experience with sales leadership, ability to meet sales targets, staff development, budgeting, inventory, and customer escalation resolution.
3w
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Store Manager
Draper, Utah, United States
OnsiteFull Time
2+ YOE4+ MgmtManage day-to-day retail store operations, drive sales KPIs, supervise staff, hire and coach employees, handle escalated customer issues, and manage budgets and reporting.
2w
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Operations Program Managers
Salt Lake City, Utah, United States
$58k-$123k/yr OnsiteFull Time
6+ YOERequires bachelor’s+8 years or master’s+6 years of related experience; advanced program management skills, risk and escalation management, cross-team liaison, and independent judgment.
2mo
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Manager, Client Success
Sandy, Utah, United States
OnsiteFull Time
Experience managing a team, strong client relationship and escalation management, excellent communication and problem-solving, high school diploma required; bachelor’s preferred; CEP preferred; experience in financial/technology/equity compensation is an asset.
2w
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Case Manager | Adult Services
Salt Lake City, Utah, United States
$18/hr OnsiteFull Time
0+ YOEHigh school diploma, case manager certification (obtainable within 120 days), CPR and de-escalation certification, valid driver’s license for driving roles, no prior experience required.
2mo
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Program Manager 3-Inventory Control
Salt Lake City, Utah, United States
$80k-$166k/yr OnsiteFull Time
5+ YOE5+ years in program/project coordination or inventory control with inventory reconciliation, 3PL/vendor coordination, ERP/WMS knowledge, strong analytical and communication skills, and ability to manage risks and escalate issues.
Oracle Fusion, ERP, WMS
1w
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Assistant Manager: Freight Flow
Farmington, Utah, United States
OnsiteFull Time
2+ YOE2+ years retail leadership preferred; ability to coach, de-escalate, plan priorities, stand for long periods, lift up to 40 lbs, and follow loss-prevention and inventory processes.
6d
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Consultant, Technical Account Manager
Draper or Utah
$138k-$189k/yr FieldFull Time
12+ YOEUS citizen with active TS/SCI (full-scope polygraph),12+ years technical experience, deep PowerEdge and datacenter networking knowledge, Linux (RHEL/Ubuntu) expertise, customer-facing escalation skills.
Dell PowerEdge, RHEL, Ubuntu
4w
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Senior Youth Counselor
Logan, Utah, United States
OnsiteFull Time, Part Time
Prefer bachelor’s degree and prior RC2 experience; employee management experience preferred; strong communication, de-escalation, and documentation skills required.
5d
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Classroom Assistant I PT
West Jordan, Utah, United States
$18-$20/hr OnsitePart Time
Provide student supervision, de-escalation, and classroom support; 17 hours/week positions available; patient and able to manage student behavior.
1w
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Funding Team Lead
West Valley City, Utah, United States
OnsiteFull Time
Understanding of loan origination policies, funding audits, process improvement, strong communication, training ability, proficiency with Microsoft Excel and PowerPoint, and ability to de-escalate and manage funding operations.
Microsoft Excel, Microsoft PowerPoint
1d
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Housing Advocate Supervisor - Swing Shift - PARC
South Salt Lake, Utah, United States
$20/hr OnsiteFull Time
Supervisory experience preferred; ability to lead shelter staff, manage schedules, document incidents, and apply trauma-informed de-escalation; must pass background check and drug screening.
2mo
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Customer Success Associate
San Francisco or Salt Lake City or Chicago or Nashville or Philadelphia or United States
$47k-$60k/yr RemoteFull Time
2+ YOEBachelor's degree or equivalent experience, 2-3 years in implementation/account management or related field, prior healthcare experience, strong customer service and escalation handling, excellent communication and analytical skills.
Salesforce
2w
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Hourly YouthCity Program Instructor III
Salt Lake City, Utah, United States
$21/hr OnsitePart Time
High school diploma or equivalent, age 21+, valid driver’s license (or obtainable within 3 months), experience with school-age youth or teens, strong communication, group management and de-escalation skills.
3w
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Client Navigator
Salt Lake City, Utah, United States
OnsiteFull Time
1+ YOE1+ year admissions, behavioral health, case management, or customer-service experience; strong communication and de-escalation; proficiency with Zendesk, Monday.com, BestNotes, Microsoft Office/Google Workspace; valid driver’s license and reliable transportation.
Zendesk, Monday.com, BestNotes, Microsoft Office, Google Workspace
4w
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Director Of First Impressions
West Jordan, Utah, United States
$14/hr OnsiteFull Time, Part Time
0+ YOENo experience required; must be friendly, punctual, dependable, able to manage reservations/waitlists, verify IDs, use electronic ID scanner, communicate clearly, de-escalate situations, and work open availability including evenings/weekends.
1mo
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Social Worker
Murray, Utah, United States
$39-$60/hr OnsiteFull Time
1+ YOEMaster's-level social work (CSW) or equivalent, Utah state licensure required (LCSW preferred), 1+ year care management/navigation experience, crisis de-escalation skills, intermediate computer skills, strong communication.
Advanced Microsoft Suite, Microsoft Teams, Microsoft Outlook, HiredScore
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