47 escalation manager jobs at 33 companies in Ruskin, FL
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Human Performance Operations Manager
Tampa or United States or North America
$111k-$150k/yrOnsiteFull Time
General Dynamics Information TechnologyNYSE: GD: Provides mission-critical IT services to government and defense organizations.
7+ YOEBachelor’s degree and 7+ years in operations, program management, or military support; staffing, data tracking, communication, escalation, credentialing, and clearance-process experience required.
Amerit Fleet Solutions: Provides maintenance and repair services for commercial vehicle fleets.
Experience with electric and/or autonomous vehicles required; proven team leadership, HR management, technician development, KPI-driven problem solving, and customer-facing escalation skills.
Principal Delivery Executive - Service Delivery Manager (Tampa, FL, US)
Miami or Tampa
$118k-$270k/yrOnsiteFull Time
CapgeminiEuronext Paris: CAP: Provides global IT consulting and digital transformation services.
Lead end-to-end IT infrastructure service delivery, ensure SLA and contractual compliance, own account financials, drive service governance and continuous improvement, and act as executive escalation for client issues; ITIL V3 Foundation required.
Metrea: Provider of effects-as-a-service to global national security partners.
7+ YOEFAA A&P required and IA preferred, with 7+ years in aircraft maintenance or airworthiness. Requires FAA regulatory knowledge, maintenance planning, configuration control, records management, technical escalation, and U.S. work authorization.
Lids: Retailer of licensed sports apparel, headwear, and accessories.
Manage store operations and associates, drive sales and merchandising, enforce policies, and handle customer escalations; ability to lift up to 50 lbs and work standing shifts.
B&B Theatres: Operates a chain of movie theaters and entertainment centers.
Requires experience managing diverse teams and daily operations, including hiring, training, facility maintenance, vendors, safety, equipment issues, and guest escalations. Driver license, vehicle insurance, and regular opening or closing availability required.
Tampa or Hillsborough County or Pinellas County or Pasco County or Polk County or Hernando County
$48k-$50k/yrOnsiteFull Time
Metropolitan Ministries: Provides housing and social services for the homeless population.
3+ YOERequires 3-5 years of case management experience, computer literacy, strong communication skills, crisis de-escalation ability, a valid driver's license, clean driving record, and English proficiency; bachelor's degree preferred.
B&B Theatres: Operates family-owned movie theaters and entertainment centers.
Experience managing large diverse teams, daily business operations, facility maintenance, vendors, safety compliance, guest escalations, and equipment issues; driver license, vehicle insurance, and opening or closing availability required.
LifeCare Home Health Family: Provide Medicare-certified home health and hospice care services.
2+ YOEActive unencumbered RN or LPN/LVN license, 2–3 years clinical nursing experience, strong triage and clinical decision-making skills, de-escalation ability, and EVV or care management software experience preferred.
Plasma-Therm: Manufactures advanced plasma-processing equipment for the semiconductor industry.
5+ YOE3+ MgmtBachelor's in engineering or equivalent experience, 5–7 years semiconductor field engineering, 3+ years supervisory experience, strong electro-mechanical and vacuum knowledge, crisis escalation and customer communication skills, ability to travel 25–30%.
JPMorgan ChaseNYSE: JPM: Global financial services firm providing banking and investment solutions.
7+ YOE7+ years in banking/AML/financial crimes investigations or related fields, people leadership, strong AML/KYC expertise, operational management, and stakeholder influence.
Ensemble Health Partners: Manages financial operations and technology for healthcare organizations.
5+ YOESenior executive with 5+ years leading enterprise-level client partnerships and revenue cycle operations in healthcare; executive presence with C-suite stakeholders; experience with governance, escalations, and leading senior teams; comfortable with ~75% travel.
WiproNYSE: WIT: Global technology services and consulting for digital transformation.
Provide technical support for client inquiries, manage transactions to meet SLAs, document interactions, follow processes, update RAVE, and escalate issues as needed.
Allied Universal: Global provider of physical security and facility management services.
High school diploma or equivalent, strong oral and written communication, conflict de-escalation, emergency response, traffic management, parking regulation knowledge, and sound judgment required.
Atlanta or La Vista or Oakdale or Scottsdale or St. Petersburg
$85k-$105k/yrHybridFull Time
Osaic: Wealth management platform for independent financial professionals
7+ YOERequires 7+ years of financial services experience, complex escalation resolution, root cause analysis, process improvement, advanced communication, analytical, organizational, and stakeholder management skills.
Spring View Hospital: Community hospital providing acute care and specialty medical services.
1+ YOEHigh school diploma/GED required; one year of health information management experience preferred. Requires de-escalation certification within 30 days and before patient contact, plus healthcare regulatory knowledge.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint