27 escalation manager jobs at 19 companies in Saint Cloud, FL

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IVT Research Escalation Specialist
Melbourne, Florida, United States
OnsiteFull Time
Percepta
Percepta: Provides customer experience and business services for automotive brands.
1+ YOEHigh school diploma, 1+ year CRC/customer service experience, strong conflict resolution and communication skills, ability to manage escalated cases, type 30 WPM, use desktop computer.
1w
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Assistant Manager
Melbourne, Florida, United States
$14-$17/hr OnsitePart Time
Soar QSR: Operates a large network of Sonic Drive-In fast-food franchises.
0.5+ YOEManage drive-in operations and employees during shifts; perform opening/closing, staffing, cost-control, sanitation, and guest issue escalation. Requires management experience and basic computer/math skills.
1w
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Kissimmee, Florida - District Manager
Kissimmee, Florida, United States
OnsiteFull Time
Cellairis
Cellairis: Retailer of mobile device accessories and electronics repair services.
2+ YOE2+ MgmtMulti-unit retail management experience, ability to recruit/coach managers, schedule and budget, inventory control, customer escalation resolution, valid driver\u0002s license, pass background/drug checks.
Microsoft Office
2w
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Operational Account Manager - NAM
Orlando or Argentina
RemoteFull Time
WebBeds
WebBedsASX: WEB: Global B2B marketplace connecting travel suppliers and buyers.
3+ YOE3-5 years travel/customer service experience, account management, escalation handling, stakeholder management, project skills, advanced Microsoft Office, fluent English and Spanish, availability to travel.
Microsoft Office
2w
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Vice President, Client Service Manager
Lake Mary or Pittsburgh
$69k-$95k/yr OnsiteFull Time
BNY
BNYNYSE: BK: Global institution managing and servicing financial assets worldwide.
5+ YOEBachelor's degree or equivalent, typically 5+ years experience, deep GP&T product and operational expertise, data analytics, escalation management, stakeholder engagement.
1mo
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Manager, RN Care Management - Winter Garden
Winter Garden, Florida, United States
$72k-$134k/yr OnsiteFull Time
AdventHealth
AdventHealth: Non-profit health care system providing hospital and medical services.
1+ YOE1+ MgmtBachelor's required (Master's preferred). 1+ years leadership and care management experience, formal de-escalation training within 90 days; ACM/CCM preferred; knowledge of discharge planning and regulatory compliance.
5d
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Manager, Customer Relations & Vendor Management
Lakeland, Florida, United States
OnsiteFull Time
Marriott Vacations Worldwide
Marriott Vacations WorldwideNYSE: VAC: Provides vacation ownership, resort management, and property exchange services.
3+ YOE3+ years in customer service, collections, vendor management or related operations; experience handling escalations, compliance knowledge (FDCPA/FCRA/RESPA/etc.); strong communication, reporting, and Microsoft Office skills.
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
1mo
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Employer Implementation Lead
Maitland or Milwaukee or Massachusetts
$53k-$90k/yr HybridFull Time
Alegeus
Alegeus: Provides technology platforms for managing healthcare benefit accounts.
3+ YOELead benefit onboarding (HSA/FSA/HRA), manage transitions to service, monitor ticketing queues, identify operational inefficiencies, support escalations; 3+ years relevant experience preferred; MS Office proficiency; project management exposure.
Microsoft Excel, Microsoft Outlook, Microsoft Project, Microsoft Word, Microsoft Visio, Microsoft PowerPoint, Six Sigma, Lean, PMBOK
2mo
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FINRA Supervisory Specialist - PNC Wealth Management
Pittsburgh or Bellaire or Bridgewater or Raleigh or Birmingham or Dallas or Cleveland or Ann Arbor or Orlando or Phoenix or Charlotte or Cherry Hill or Jacksonville or Columbus or Miami
$45k-$142k/yr OnsiteFull Time
PNC Financial Services
PNC Financial ServicesNYSE: PNC: Provides banking, lending, and investment services to customers.
2+ YOESupervise and review trades, ensure regulatory compliance, coach staff, and manage escalations across regions.
3d
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Client Scheduling - Client Scheduling Representative
New Jersey or Orlando
$18-$21/hr HybridFull Time
Veritext
Veritext: Providing court reporting and litigation support services.
Customer-focused scheduling experience, strong communication, organization, attention to detail, comfort with technology and phone/email queues, ability to manage multiple clients and escalate issues appropriately.
1mo
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Academic Behavior Support Teacher (ABST) (Bartow, FL, US, 33830)
Bartow, Florida, United States
OnsiteFull Time
Polk County Public Schools
Polk County Public Schools: Operates public K-12 schools in Polk County, Florida.
3+ YOEBachelor's degree and valid Florida Professional Certificate required; 3+ years successful classroom teaching with behavior management experience; master's with ABA coursework preferred; strong communication and de-escalation skills.
1w
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XDT Market Supervisor
Orlando, Florida, United States
OnsiteFull Time
Lowe's
Lowe'sNYSE: LOW: Operates a chain of retail home improvement and hardware stores.
5+ YOELead cross-dock/home delivery teams, manage delivery operations and inventory flow, hire/train associates, use WMS, resolve customer escalations; requires 5 years supply chain leadership and high school diploma/GED.
Warehouse Management System (WMS)
2w
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Security Officer - Security
Lakeland, Florida, United States
$17-$20/hr OnsiteFull Time
Lakeland Regional Health
Lakeland Regional Health: Operates a comprehensive medical center providing multi-specialty healthcare services.
High school diploma or equivalent, valid Florida Class D security license, BLS/Basic Cardiac Life Support, AHCA fingerprinting, valid state driver's license, ability to de-escalate and physically manage combative persons.
2mo
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Senior Outreach Assistant/Team Trainer
Orlando, Florida, United States
FieldFull Time
SALT Outreach
SALT Outreach: Provides mobile outreach, case management, and services to homeless populations.
Lead outreach services, train and coach outreach staff and volunteers, perform crisis intervention and de-escalation, maintain records, and collaborate with community partners.
MS Office Suite, Google docs
3w
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Family Resource Specialist
Tampa or Hillsborough County or Pinellas County or Pasco County or Polk County or Hernando County
$42k-$46k/yr FieldFull Time
Metropolitan Ministries
Metropolitan Ministries: Provides housing and social services for the homeless population.
2+ YOEBachelor's in human services and 2 years experience (or equivalent), experience with homeless/mental health/substance use populations, valid driver’s license and car, background check, MS Word/Excel, de-escalation and case management skills; Spanish bilingual preferred.
Microsoft Word, Microsoft Excel
2w
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Shared Service Front Office Specialist (HR Shared Services)
Orlando, Florida, United States
$67k-$115k/yr HybridFull Time
Siemens
SiemensXETRA: SIE: Manufactures industrial automation, infrastructure, and energy technology systems.
3+ YOE3+ years in HR Shared Services or HR operations, experience managing complex HR cases and escalations, intermediate-advanced Microsoft Excel, HR systems familiarity (Workday preferred), strong stakeholder and analytical skills, authorized to work in the US without sponsorship.
Workday, Microsoft Excel
3w
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Shift Supervisor
Orlando, Florida, United States
OnsiteFull Time
Coalition for the Homeless of Central Florida
Coalition for the Homeless of Central Florida: Provides shelter and support to end homelessness in Central Florida.
High school diploma/GED, leadership experience, ability to supervise staff, de-escalate crises, perform light physical tasks, and use Microsoft Office; willingness to work flexible hours.
Microsoft Word, Microsoft Excel, Outlook Express, Microsoft Office
1mo
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Customer Care Supervisor
Orlando, Florida, United States
OnsiteFull Time
Hilton Grand Vacations
Hilton Grand VacationsNYSE: HGV: Sells and manages vacation ownership interests and luxury resorts.
1+ MgmtHigh school diploma/GED, 1+ year supervisory experience, flexible schedule, ability to multitask in a fast-paced call center, coach/train staff, handle escalations, and ensure guest privacy.
1w
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Team Leader - Orlando Onsite
Orlando, Florida, United States
OnsiteFull Time
Everise
Everise: Global provider of technology-enabled customer experience and outsourcing solutions.
1+ YOESupervise and coach contact center associates, monitor KPIs, handle escalations, and support hiring and training; bachelor's degree or 1 year customer service experience; call center and supervisory experience preferred.
Microsoft Word, Microsoft Excel, PowerPoint, Outlook
3w
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Lead Store Associate
Clermont, Florida, United States
$18-$19/hr OnsiteFull Time
Curaleaf
CuraleafCanadian Securities Exchange: CURA: Cultivates and retails cannabis products for medical and recreational markets.
1+ YOEMinimum 1 year customer-facing/sales and POS experience, 6 months retail leadership, high school/GED, age 21+, cash handling, SOP/compliance familiarity, strong communication and de-escalation skills.
POS

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