58 escalation manager jobs at 34 companies in Salado, TX
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Escalation Manager
Austin or New York City
$105k-$143k/yr OnsiteFull Time
5+ YOE5+ years in TAM/enterprise support/incident or technical program management in B2B SaaS; technical literacy, exceptional communication, crisis leadership, cross-functional influence, and root-cause orientation.
1w
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Member Experience Escalation Adv./Team Lead
United States or Austin
RemoteFull Time
3+ YOEAssociate's degree and 3+ years in contact centers, including 2+ years in health insurance or healthcare; 1+ year handling escalated calls. Requires MS Office, contact center tools, coaching, and advanced problem-solving skills.
Microsoft Office, Microsoft PowerPoint, Microsoft Excel
1mo
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Customer Care Manager-UK
Armilla or United Kingdom or Austin
RemoteFull Time
Proven experience managing complex, customer-facing escalations in a SaaS or enterprise software environment; strong written and verbal communication, organizational skill, cross-functional collaboration, and ability to influence without direct authority.
Salesforce
1mo
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Manager, Technical Services
Austin, Texas, United States
$133k-$261k/yr HybridFull Time
5+ YOE2+ Mgmt5+ years in technical support or services,2+ years leading technical teams,experience with escalations,case management,operational improvement and cross-functional collaboration.
MongoDB, MongoDB Atlas, AWS, Google Cloud, Microsoft Azure
3w
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General Manager
Bee Cave, Texas, United States
OnsiteFull Time
5+ YOE5+ MgmtBachelor's or equivalent, 5+ years overseeing 50+ staff, P&L ownership, revenue and guest-experience leadership, hiring and talent development, ability to operate autonomously and manage escalations.
1w
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Customer Success Manager - Enterprise
Austin, Texas, United States
OnsiteFull Time
3+ YOERequires 3+ years in customer success and customer management for platform management and security solutions, with executive relationship, success planning, escalation, change management, and CRM experience.
Gainsight, Totango, Salesforce
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Manager, Investor Services
United States or New York City or Columbus or Austin or San Francisco
$147k-$203k/yr RemoteFull Time
5+ YOE5+ years in operations or program management; experience leading complex cross-functional initiatives, operational execution, escalation management, governance, stakeholder influence, and strong written/verbal communication.
ChatGPT, Glean, Claude, Delphina
3w
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Customer Success Manager
Austin, Texas, United States
$60k-$75k/yr OnsiteFull Time
3+ YOE3+ years post-sale customer ownership experience; onboarding, account health, escalation management, CRM proficiency (HubSpot preferred), spreadsheet reconciliation, and strong written communication.
HubSpot
2mo
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AGS Supply Business Manager
Austin or Santa Clara
$88k-$121k/yr OnsiteFull Time
Experience in supply chain/project management, supplier support and escalation, cost reduction and capacity readiness; strong problem solving, interpersonal and cross-functional collaboration skills.
2w
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Customer Operations Manager
Austin or Dublin
$71k-$114k/yr HybridFull Time
4+ YOE4+ years in billing/revenue/quote-to-cash operations, deep CPQ/order-to-cash knowledge, Salesforce experience, strong analytical and communication skills, ability to lead cross-functional teams and manage high-severity escalations.
Salesforce, CPQ, ERP, CRM
1mo
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Senior Technical Account Manager
San Francisco or New York City or Austin
$163k-$204k/yr HybridFull Time
5+ YOE5+ years in customer-facing technical roles at platform or infrastructure companies; deep production experience with Next.js and the Vercel platform; strong written and verbal communication; executive presence; incident and escalation management.
Next.js, Vercel, AI SDK, MCP, AWS, Cloudflare, MongoDB, Snowflake, Datadog, GitHub
1w
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AUTO INSURANCE DISTRICT MANAGER BILINGUAL AMTEX INSURANCE
Austin, Texas, United States
$45k-$75k/yr FieldFull Time
Manages multiple locations, hires and trains agents, sets goals and schedules, evaluates performance, handles escalated customer issues, and preferably holds insurance producer and life insurance licenses.
2mo
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Customer Success Manager - Public Sector
Austin or Madison
OnsiteFull Time
7+ YOERequires 7+ years in enterprise customer success, account management, or strategic consulting; executive storytelling, data analysis, lifecycle ownership, technical escalations, and public-sector expertise preferred.
Vitally, HubSpot, generative AI, Availity
1mo
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Nurse Manager (RN)
Austin, Texas, United States
OnsiteFull Time
2+ YOE1+ MgmtCurrent RN license, CPR and de-escalation/restraint certifications, 2+ years RN experience (behavioral health experience preferred), 1+ year charge or administrative experience, BSN preferred.
1w
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Technical Account Manager, Google Cloud Consulting
New York or Chicago or Austin
$114k-$163k/yr OnsiteFull Time
5+ YOEBachelor's degree or equivalent practical experience, 5 years in customer-facing technical implementation or transformation roles, and experience with cloud operations, technical support, escalation management, or consulting.
Google Cloud
2w
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Customer Success Manager, Payroll - Emerging Accounts
Austin or Arizona or California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Idaho or Illinois or Indiana or Louisiana or Massachusetts or Maryland or Maine or Michigan or Minnesota or Mississippi or North Carolina or Nebraska or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
RemoteFull Time
1+ YOE1–3+ years customer success/account management experience with payroll/PEO/HCM accounts, working knowledge of payroll/PEO fundamentals, compliance escalation comfort, Salesforce proficiency, Zendesk/NetSuite familiarity.
Salesforce, Zendesk, NetSuite
3w
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Customer Relations and Retention Manager, Executive Team
Austin, Texas, United States
$76k-$84k/yr OnsiteFull Time
GFiber: An Alphabet providing fiber internet and webpass services to homes and businesses across the United States.
5+ YOE3+ Mgmt5+ years ISP operations, 3+ years leading customer-facing teams; experience with escalation management, data analysis, KPI development; willingness to work nights/weekends and participate in on-call rotation.
SQL, Google Sheets, Microsoft Excel
1mo
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Program Management Assistant
Pflugerville, Texas, United States
OnsiteFull Time
Support program manager by generating reports, coordinating cross-functional teams, monitoring project metrics, escalating operational and supply-chain issues, and preparing customer presentations.
3w
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Senior Site Reliability Engineer
Reston or Austin
$81k-$187k/yr OnsiteFull Time
3+ YOEProvide SRE escalation, automate tasks, manage complex change requests, mentor SREs, and support large-scale production reliability.
Linux, Unix, Docker, Kubernetes, Terraform, Bash, Perl, Python, Ruby, JavaScript, Java, Chef, Puppet
1mo
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Supply Chain Buyer
Austin or New York City or San Francisco or Seattle
$138k-$170k/yr OnsiteFull Time
Experienced buyer with heavy PO management, ERP hygiene, escalation skills, and ability to expedite parts; Excel and SQL fluency preferred.
ERP, NetSuite, Zip, Microsoft Excel, SQL
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