23 escalation manager jobs at 19 companies in San Antonio, TX
2mo
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Client Escalation Manager
San Antonio, Texas, United States
RemoteFull Time
3+ YOE3+ years in client escalations or client-facing operations, experience with Medicaid/Medicare/commercial health plans, demonstrated people leadership, strong analytical and communication skills, and experience with CRM/ticketing/reporting tools (Zendesk preferred).
Zendesk
1w
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Customer Outreach Escalation Specialist (In-Office)
San Antonio, Texas, United States
$20/hr OnsiteFull Time
2+ YOERequires 2+ years of white-glove customer service and customer service, account management, or customer success experience, CRM familiarity, strong communication, empathy, analytical skills, and attention to detail.
Salesforce, Workflow Manager (WFM), Microsoft Office, Compass, Mysolutions, CRM
1mo
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5495 - Assistant Store Manager PT
San Marcos, Texas, United States
OnsitePart Time
Retail management experience with ability to drive sales, manage staff, execute visual merchandising, operate MPOS/Lids Custom, handle cash, and resolve customer escalations.
MPOS, Lids Custom
1w
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AUTO INSURANCE DISTRICT MANAGER BILINGUAL AMTEX INSURANCE
San Antonio, Texas, United States
$45k-$75k/yr FieldFull Time
Manages multiple locations and agents, including hiring, scheduling, performance evaluations, training, disciplinary monitoring, customer service escalation, and quality oversight. Insurance licenses preferred.
3d
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Retail Assistant Store Manager-THE FORUM AT OLYMPIA
Selma, Texas, United States
$25-$31/hr OnsiteFull Time
Requires proven sales, customer experience, and operational results; prior management experience preferred, retail preferred; communication, coaching, de-escalation, and peak-day availability required.
DailyPay, Employee Assistance Program (EAP), Care.com, Guild
2w
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Senior Advisor, Technical Account Manager
San Antonio or Colorado or Omaha or Washington or Texas or Nebraska
$123k-$169k/yr FieldFull Time
8+ YOEUS citizen with active TS/SCI+CI polygraph, 8+ years' related experience, deep datacenter hardware/networking and VMware knowledge, customer-facing escalation skills, ability to work onsite five days/week.
VMware, Dell PowerEdge
2mo
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Case Management Assistant
Center Point, Texas, United States
OnsiteFull Time
1+ YOEHigh school diploma required (associate preferred). 1+ year behavioral health experience preferred. CPR and de-escalation/restraint certification required (training provided). Experience in case management/utilization review preferred.
1mo
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Director, Customer Technical Support
Waterloo or Pleasant Grove or San Antonio or Eden Prairie
$164k-$246k/yr OnsiteFull Time
12+ YOE5+ MgmtSenior leader with extensive IT/ networking experience to lead global customer technical support, scale infrastructure and service capabilities, work with cloud/AWS, ITSM tools, and manage escalations and incident communications.
AWS, Jira, ServiceNow, BMC, IBM Tivoli, Zendesk
2w
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Special Education Behavior 1 to 1- Paraprofessional
Seguin, Texas, United States
OnsiteFull Time
Assist instruction and behavior interventions for students with behavioral challenges; implement de-escalation and behavior management techniques; monitor and document student progress; high school diploma or GED required.
1mo
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Special Education Self Contained Behavior Teacher
New Braunfels, Texas, United States
OnsiteFull Time
Bachelor's degree and valid Texas teaching certificate with special education endorsement; ESL certification required or to be obtained; crisis intervention training preferred; experience with FBAs, BIPs, behavior management and de-escalation.
2mo
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Director
New Braunfels, Texas, United States
$23/hr OnsiteFull Time
Chick-fil-A: Operates a chain of quick-service restaurants specializing in chicken.
Manage daily restaurant operations, mentor leaders, handle guest and staffing escalations, ensure food safety, create schedules and performance reviews; available 32–40 hrs/wk including weekends and opening/closing shifts.
2w
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IT Systems Administrator
San Antonio, Texas, United States
OnsiteFull Time
3+ YOE3+ years administering Microsoft 365 and Azure/Entra ID, experience with conditional access/MFA, endpoint security, Citrix VDI, PowerShell scripting, and vendor management; willingness for after-hours escalation and travel for site buildouts.
Microsoft 365, Exchange Online, SharePoint, Microsoft Teams, OneDrive, Azure, Entra ID, CrowdStrike, Qualys, Citrix, Intune, Windows Autopilot, PowerShell, Microsoft Graph API, Copilot, Claude
3w
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Customer Service Representative
Bulverde, Texas, United States
$19-$25/hr OnsiteFull Time
Handle inbound calls, book appointments, provide tech ETAs, de-escalate concerns, manage texts/chats, update customer profiles; prior call center experience preferred; clear background and drug screen; ServiceTitan preferred.
ServiceTitan
1mo
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Behavior Support Specialist
Canyon Lake, Texas, United States
OnsiteFull Time
1+ YOEMust be 21+, completion of two years higher education or associate degree, 1 year child-welfare/education experience, trauma-informed/de-escalation skills, Microsoft Word/Excel/Outlook proficiency, strong communication and time-management.
Microsoft Word, Microsoft Excel, Microsoft Outlook
1mo
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Beneficiary Support Center (BSC) Team Leader
San Antonio, Texas, United States
OnsiteFull Time
Lead and develop call center customer service staff, ensure KPI/service standards, coach and mentor agents, handle escalations, and support operations for TRICARE beneficiary services.
CRM, SAP, Salesforce
22h
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Lead Maintenance Worker
San Antonio, Texas, United States
OnsiteFull Time
3+ YOEHigh school diploma or equivalent, or equivalent experience; 3 years of plumbing and air conditioning repair and maintenance experience preferred in commercial or healthcare settings; CPR certification and de-escalation training required.
2w
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Claims Supervisor
San Antonio, Texas, United States
OnsiteFull Time
5+ YOE3+ Mgmt5+ years property claims adjusting experience, 3+ years supervisory experience, strong leadership and writing skills, knowledge of claim procedures and insurance regulations, ability to review estimates and handle escalations.
Xactimate
3w
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Senior Client Services Agent (Medicare)
San Antonio or McAllen
OnsiteFull Time
5+ YOE5+ years sales/Medicare leadership experience, active health/life insurance license, AHIP certification ability, strong CMS knowledge, CRM and Microsoft Office proficiency, sales and escalation handling, ability to travel within Texas.
Microsoft Office, Customer Relationship Management (CRM)
3mo
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Sales Lead
Hondo, Texas, United States
$20/hr OnsiteFull Time
Retail sales leader able to meet sales KPIs, coach and train associates, handle escalations, travel between stores, lift up to 20 lbs, hold valid driver's license and reliable transportation; 18+ and background check required.
POS, CRM
1mo
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Lead Mental Health Technician
San Antonio, Texas, United States
OnsiteFull Time
2+ YOERequires HS diploma, 2 years behavioral health or residential care experience (or 2 years college). Must hold First Aid and CPR, complete de-escalation training within 30 days, and demonstrate EHR and Microsoft Office proficiency.
Meditech, Microsoft Office
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