40 escalation manager jobs at 29 companies in Sherman, TX
3w
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Project Manager Telecom
Plano, Texas, United States
$90k-$110k/yr OnsiteFull Time
10+ YOEResponsible for planning, executing, monitoring, and delivering projects within scope, schedule, budget, and quality standards; manages stakeholders, requirements, risks, reporting, and escalations.
18h
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Customer Success Program Manager
Richardson, Texas, United States
$108k-$201k/yr HybridFull Time
10+ YOERequires 10+ years in telecommunications or related technology and 5+ years in customer-facing leadership, plus expertise in networking, cloud infrastructure, escalations, technical investigation, program management, and executive communication.
DWDM, Ethernet, Layer 2/3
3mo
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Customer Relations Manager-Stonebriar
Frisco, Texas, United States
OnsiteFull Time
Customer relations management experience, strong follow-up, ability to handle multiple requests, resolve escalations, teamwork.
3w
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Regional Quality Manager
DeSoto or Plano or Dallas
FieldFull Time
5+ YOE5+ years quality management in manufacturing, ISO 9001 knowledge, internal auditor experience, structured root cause and CAPA expertise, customer-facing escalation and audit experience, strong coaching and interpersonal skills.
1w
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Service Delivery Manager- Americas
Lewisville, Texas, United States
HybridFull Time
7+ YOEBachelor's degree or equivalent experience, 7+ years in IT service management or delivery, ITIL expertise, ITSM tools experience, escalation management, analytical skills, and strong cross-cultural communication.
ServiceNow, BMC Helix, ITSM, ISO 27001, PCI-DSS
1mo
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Reputation Manager
Plano, Texas, United States
$65k-$85k/yr HybridFull Time
2+ YOE2–4 years in customer support/community/reputation roles; strong written communication, problem-solving, and independent judgment; experience with review platforms and cross-functional escalation.
Zendesk, Intercom, Sprout Social, App Store, Google Play, Trustpilot, G2, BBB
3w
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Customer Service Operations Manager
Plano, Texas, United States
OnsiteFull Time
8+ YOE5+ MgmtBachelor's degree,8+ years operational leadership with 5+ years in customer service operations,experience with executive escalations,vendor management,process improvement,and analytics;MBA preferred.
Microsoft Excel, Microsoft PowerPoint, Sprinklr, Tableau, Jira
1mo
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Sr. Manager, Next Level Help, Intuit Enterprise Suite
Atlanta or Frisco or Mountain View or San Diego
HybridFull Time
8+ YOE3+ Mgmt8+ years in customer support/customer success/technical services leadership with 3+ years managing managers; Bachelor's required; experience building Tier 3/escalation functions; domain experience with mid-market SaaS accounting/payroll/payments; data-fluent and strong executive communication; up to 15% travel.
Intuit Enterprise Suite, QuickBooks, NetSuite, Sage Intacct
2mo
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Technical Support Engineering Manager - SmartPay
Allen or United States
RemoteFull Time
7+ YOE7+ years technical support experience, prior manager/team lead experience, hands-on with escalations, fintech/payments experience preferred; SQL and Excel proficiency preferred; bachelor's degree desirable.
SmartPay, Microsoft SQL Server, SQL Command Languages, Microsoft Excel
2w
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Technical Account Manager, Google Cloud Consulting
Atlanta or Austin or Chicago or Addison
$114k-$163k/yr OnsiteFull Time
5+ YOEBachelor's degree or equivalent practical experience, 5 years in customer-facing technical implementation or transformation roles, and experience with cloud operations, support, escalations, or consulting.
Google Cloud
3d
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Disaster Recovery and Resilience Engineer
Daytona Beach or Plano
OnsiteFull Time
6+ YOERequires 6+ years in IT program management, governance, business continuity, or technology risk; enterprise-scale program ownership; BIA, RTO/RPO, audit evidence, ServiceNow governance, executive reporting, and stakeholder escalation experience.
ServiceNow, DORA, HITRUST, SOC 2
2w
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QMHP-CS-Youth & Family Services
McKinney, Texas, United States
$25/hr FieldFull Time
Bachelor’s degree in psychology, social work, or related field; two years of community experience preferred; case management knowledge, crisis de-escalation skills, reliable transportation, and valid driver license.
Electronic Health Record (EHR)
2mo
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Delivery Executive - Lockheed Martin (Plano, TX, US, 75024)
Plano, Texas, United States
$243k-$572k/yr HybridFull Time
10+ YOEBachelor's degree required (Master's preferred); 10+ years SAP services sales and delivery experience; SAP implementation leadership with S/4, Ariba, Concur, SuccessFactors, and BTP desired; PMP highly desired; strong executive relationship, escalation, and program governance skills.
S/4, Ariba, Concur, SuccessFactors, BTP
1mo
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VP Client Relationships
Richardson, Texas, United States
$140k-$150k/yr HybridFull Time
10+ YOE10+ years in customer success/account management in automotive or dealer services; strong escalation coordination, CRM hygiene, and executive communication; experience with dealer groups/TPAs; ability to rebuild trust and lead cross-functional teams without authority.
Salesforce, HubSpot
2mo
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Managing Director, Managed Services Experience
Frisco or New York City or San Francisco or Los Angeles or Chicago or Boston or London or United States
$182k-$345k/yr OnsiteFull Time
12+ YOE12+ years in managed/professional services with experience in client delivery, governance, onboarding, KPIs/SLAs, escalation management, and stakeholder influence; executive presence and operational discipline required; experience with workflow/automation/AI preferred.
2mo
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Strategic Partnerships Director
Charlotte or Dallas
HybridFull Time
5+ YOE5+ years in online bill payment or digital payments with proven portfolio management, contract negotiation, financial modeling, client escalation management, Salesforce/CRM familiarity, and strong communication skills.
Salesforce
1mo
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VP Client Relationships
Richardson, Texas, United States
$140k-$150k/yr RemoteFull Time
10+ YOERequires 10+ years in customer success, account or relationship management in automotive environments, complex stakeholder management, escalation coordination, CRM discipline, and automotive F&I or dealer services expertise.
CRM Platforms, Salesforce, HubSpot
3mo
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Marcus by Goldman Sachs, Tier II Specialist| Draper, UT
Richardson or Draper
HybridFull Time
2+ YOE2+ years in a customer-facing or contact center role; escalation experience; strong analytical and communication skills; ability to manage multiple priorities; HS diploma.
3mo
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Behavior Therapist - Early Childhood/Elementary (On the job Certification!)
Mckinney, Texas, United States
$17/hr OnsiteFull Time, Part Time
HS diploma or higher; 18+; strong communication; able to manage interruptions and de-escalation; enthusiasm to learn; availability for opening/closing shifts; ABA experience preferred but not required.
2w
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Developer Analyst II
Richardson, Texas, United States
$56k-$96k/yr OnsiteFull Time
4+ YOEBachelor's degree or equivalent experience, 4–5 years in technical support or product operations, advanced SQL, REST API diagnostics, root cause analysis, communication, and escalation management.
SQL, REST APIs, Salesforce, Microsoft Excel, Power BI
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