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378 escalation jobs at 181 companies in San Jose, CA

2w
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Escalation Manager
San Mateo, California, United States
$116k-$143k/yr HybridFull Time
Freshworks
FreshworksNASDAQ: FRSH: Provides cloud-based customer support and IT management software.
6+ YOE6+ years in enterprise support/CS/TPM/incident management in SaaS, 3+ years handling high-severity executive escalations, experience with enterprise accounts, cross-functional partner with Product/Engineering, strong executive communication and RCA skills.
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2w
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Sr. Product Escalation Manager
Sunnyvale, California, United States
$157k-$180k/yr OnsiteFull Time
Illumio
Illumio: Provides zero-trust segmentation software to contain cyberattacks.
7+ YOE7+ years in technical support/escalation/incident or TAM roles; experience managing enterprise customer escalations, RCA programs, cross-functional coordination, and executive communication.
Jira, Salesforce, ServiceNow, PagerDuty, Zendesk
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2w
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Global Technical Escalation Engineer
Dublin or Minnesota or Arkansas or Connecticut or Delaware or Georgia or Idaho or Indiana or Iowa or Kansas or Kentucky or Louisiana or Maine or Massachusetts or Michigan or Mississippi or Montana or Nebraska or Nevada or New Hampshire or New Mexico or North Dakota or Oklahoma or Rhode Island or South Carolina or South Dakota or Utah or Vermont or Washington or West Virginia or Wisconsin or Wyoming or District of Columbia or Ohio or Alabama or Pennsylvania or New Jersey or Oregon or Virginia or Missouri or Florida or Maryland or Tennessee or North Carolina or Texas or California or Colorado or Arizona or Hawaii or Illinois or Alaska or New York
$40-$61/hr RemoteFull Time
ZEISS
ZEISS: Produces high-precision optical systems and optoelectronic technologies.
5+ YOEBA/BS in engineering preferred, ~5+ years field support or escalation engineering experience, strong electronics/optics/software skills, database (InterBase, MySQL) and remote support experience, international travel ~10%, fluent English.
InterBase, MySQL
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4d
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Safety & De-escalation
San Francisco, California, United States
$23/hr OnsiteFull Time
WeHOPE
WeHOPE: Nonprofit providing homeless support, job training, and food services.
Requires a California Guard Card, CPR and First Aid certificates, de-escalation expertise, crisis experience, communication skills, report writing, teamwork, cultural sensitivity, and ability to work with traumatized individuals.
two-way radios
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1w
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Technical Customer Escalation Manager
San Francisco or New York City or Seattle or Little Rock
$107k-$141k/yr OnsiteFull Time
LiveRamp
LiveRampNew York Stock Exchange: RAMP: Provides a platform for secure data collaboration and identity.
5+ YOEBachelor's degree in a technical field,5+ years in technical support/escalation/incident management,strong written and executive communication,project management and on-call availability.
Salesforce Service Cloud, Zendesk, JIRA, PagerDuty
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2mo
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Incident and Escalation Manager
San Francisco, California, United States
$180k-$250k/yr HybridFull Time
Vapi
Vapi: Build and deploy AI-powered voice agents via flexible APIs.
8+ YOE8+ years in incident/escalation/technical support or TPM at scale; experience building incident programs, running incident commander rotations, customer RCA, and working with incident tooling; strong written and verbal communication.
PagerDuty, incident.io, Opsgenie, Slack
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2mo
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Global Planning Operations Escalation Manager
Fremont, California, United States
$137k-$287k/yr HybridFull Time
Lam Research
Lam ResearchNASDAQ: LRCX: Designs and manufactures wafer fabrication equipment for the semiconductor industry.
10+ YOELead high-severity incident and escalation management, perform structured root-cause analysis (8D, Five Whys, Fishbone, PS&DM), provide executive reporting, and collaborate cross-functionally. Requires 10+ years experience and degree or equivalent experience.
8D, PS&DM, Five Whys, Fishbone
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3mo
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Community & Executive Escalations Program Manager
San Francisco or New York City
$210k-$260k/yr HybridFull Time
Anthropic
Anthropic: Developing safe and reliable artificial intelligence systems.
6+ YOE6+ years in community/trust & safety/escalations or related roles; hands-on incident/escalation management; strong written communication and judgment; cross-functional coordination; familiarity with social listening; bachelor’s degree or equivalent.
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3mo
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Senior Manager, Executive Fulfillment Escalations
Santa Clara, California, United States
$147k-$202k/yr OnsiteFull Time
Applied Materials
Applied MaterialsNASDAQ: AMAT: Produces equipment and services for chip and display manufacturing.
Senior leadership role overseeing regional fulfillment escalations; experience in order fulfillment, SAP, cross-functional collaboration, and process improvement.
SAP, Microsoft Office, Excel, PowerPoint
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1mo
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Executive Escalations Manager
San Francisco or United States
$80k-$145k/yr RemoteFull Time
Rippling
Rippling: Unified platform managing workforce HR, IT, and finance operations
Experience in operations/consulting/customer-facing roles; executive and client-facing communication; strong cross-functional influence, problem solving, and written/verbal English skills; ability to manage complex escalations.
Slack, Microsoft 365
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6d
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Elevator/Escalator Foreworker (SEIU) (Internal)
Oakland, California, United States
$100k-$130k/yr FieldFull Time
BART
BART: Operates the heavy-rail transit system in the Bay Area.
Requires 2 years of journey-level elevator and escalator maintenance experience, a valid California driver's license, satisfactory driving record, shift and emergency overtime availability, and physical mobility to inspect work.
protective equipment
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3w
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Customer Escalations Engineering Technical Leader
San Francisco or Milpitas or San Jose or Chicago or Colorado or Illinois or North Carolina or Texas or Oregon or California or Idaho or Delaware
$184k-$264k/yr RemoteFull Time
Cisco
CiscoNASDAQ: CSCO: Develops and sells networking hardware and cybersecurity software.
8+ YOE8+ years in customer escalations/technical support; deep Meraki Dashboard and cloud-managed networking knowledge; experience leading critical incident responses, trend analysis, cross-functional collaboration, and creating support documentation.
Meraki Dashboard
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2mo
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Lead, Incidents & Escalations, User Operations
San Francisco, California, United States
$234k-$315k/yr HybridFull Time
OpenAI
OpenAI: Develops artificial intelligence models and generative AI software services.
10+ YOE5+ Mgmt10+ years incident/escalation management experience, 5+ years hands-on on-call production experience, 5+ years leadership; experience with incident.io, PagerDuty, Datadog, Jira, Salesforce, Zendesk; strong communication and root-cause skills.
incident.io, PagerDuty, Datadog, Jira, Salesforce, Zendesk
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1w
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Technical Escalations Engineer 2 (Agent) - US-West
Denver or San Francisco
$85k-$113k/yr HybridFull Time
Datadog
DatadogNASDAQ: DDOG: Observability and security platform for cloud applications and infrastructure.
Requires system-level troubleshooting across Linux, Windows, and MacOS; CLIs, APIs, YAML/JSON, Docker, Kubernetes, and scripting with Python, Go, or Bash. Mentoring and customer escalation experience are emphasized.
Linux, Windows, MacOS, CLI, APIs, YAML, JSON, Docker, Kubernetes, Python, Go, Bash, Zendesk, Jira, Confluence, Datadog
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2w
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Senior Software Technical Program Driver - OEM and NCP Escalations
Santa Clara, California, United States
$168k-$259k/yr OnsiteFull Time
NVIDIA
NVIDIANASDAQ: NVDA: Designs GPU-accelerated computing and artificial intelligence hardware.
10+ YOEBachelor's in EE/CS or equivalent,10+ years experience with 5+ years driving software/hardware escalations, hands-on software development for hardware platforms, Agile proficiency, strong communication and technical presentation skills.
Agile
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2w
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Senior Software Technical Program Driver - OEM and NCP Escalations
Santa Clara, California, United States
$168k-$259k/yr OnsiteFull Time
NVIDIA
NVIDIANASDAQ: NVDA: Designs graphics processing units and artificial intelligence hardware.
10+ YOEBS in EE/CS or equivalent,10+ years experience with 5+ years driving software/hardware customer escalations, hands-on software development for hardware platforms, Agile experience, configuration management familiarity, strong communication.
Agile
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2mo
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Operations Specialist, Commercial Operations Specialist
Concord, California, United States
$24-$35/yr OnsiteFull Time
DoorDash
DoorDashNASDAQ: DASH: On-demand delivery platform connecting consumers with local merchants.
Operations support, cross-functional collaboration, risk identification/escalation, data collection, and on-ground task coordination.
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3mo
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Robotic Support Specialist
San Francisco or California
$90k-$110k/yr OnsiteFull Time
Chef Robotics
Chef Robotics: AI-powered robots automating meal assembly for food manufacturers.
1+ YOEProvide onsite robotic operations support; triage, troubleshoot, document, and escalate issues; assist in deployment and maintenance of deployed robotic fleet.
Bash, Python, JavaScript, Linux, ROS, APIs
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1mo
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Business Team Shift Charge
Salinas, California, United States
OnsiteFull Time
Salinas Valley Dental Care
Salinas Valley Dental Care: Provides comprehensive general and specialized dental care services.
Deep schedule knowledge, calm under pressure, patient de-escalation, critical thinking, shift-level coverage and scheduling decisions.
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2w
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Technical Product Support Engineer
Santa Clara, California, United States
$111k-$152k/yr OnsiteFull Time
Applied Materials
Applied MaterialsNASDAQ: AMAT: Manufacturers of equipment for semiconductor and display production.
Provide technical support and escalations for customer systems, lead installations/upgrades, troubleshoot and debug equipment, generate performance metrics and documentation.
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