958 escalation jobs at 414 companies in California
2w
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Escalation Manager
San Mateo, California, United States
$116k-$143k/yr HybridFull Time
6+ YOE6+ years in enterprise support/CS/TPM/incident management in SaaS, 3+ years handling high-severity executive escalations, experience with enterprise accounts, cross-functional partner with Product/Engineering, strong executive communication and RCA skills.
2d
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Escalation Engineer
California or Georgia or New York or North Carolina or Texas or Virginia or Washington
$107k-$230k/yr RemoteFull Time
8+ YOERequires 8 years of customer-facing technical support, Kubernetes and cloud expertise, GoLang code troubleshooting, DevOps automation, crisis communication, and on-call availability.
GoLang, Kubernetes, Docker, Tanzu, AWS, GCP, Azure, Terraform, Ansible, Chef, Puppet
2w
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Sr. Product Escalation Manager
Sunnyvale, California, United States
$157k-$180k/yr OnsiteFull Time
7+ YOE7+ years in technical support/escalation/incident or TAM roles; experience managing enterprise customer escalations, RCA programs, cross-functional coordination, and executive communication.
Jira, Salesforce, ServiceNow, PagerDuty, Zendesk
1w
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Client Escalation Specialist
Irvine, California, United States
$25-$28/hr OnsiteFull Time
3+ YOERequires 3+ years in call center, client experience, or sales; escalation handling; CRM experience; strong communication, analytical, problem-solving, emotional intelligence, and conflict resolution skills; high school diploma or GED.
CRM, Salesforce
2w
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Global Technical Escalation Engineer
Dublin or Minnesota or Arkansas or Connecticut or Delaware or Georgia or Idaho or Indiana or Iowa or Kansas or Kentucky or Louisiana or Maine or Massachusetts or Michigan or Mississippi or Montana or Nebraska or Nevada or New Hampshire or New Mexico or North Dakota or Oklahoma or Rhode Island or South Carolina or South Dakota or Utah or Vermont or Washington or West Virginia or Wisconsin or Wyoming or District of Columbia or Ohio or Alabama or Pennsylvania or New Jersey or Oregon or Virginia or Missouri or Florida or Maryland or Tennessee or North Carolina or Texas or California or Colorado or Arizona or Hawaii or Illinois or Alaska or New York
$40-$61/hr RemoteFull Time
5+ YOEBA/BS in engineering preferred, ~5+ years field support or escalation engineering experience, strong electronics/optics/software skills, database (InterBase, MySQL) and remote support experience, international travel ~10%, fluent English.
InterBase, MySQL
5d
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Safety & De-escalation
San Francisco, California, United States
$23/hr OnsiteFull Time
Requires a California Guard Card, CPR and First Aid certificates, de-escalation expertise, crisis experience, communication skills, report writing, teamwork, cultural sensitivity, and ability to work with traumatized individuals.
two-way radios
1w
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Technical Customer Escalation Manager
San Francisco or New York City or Seattle or Little Rock
$107k-$141k/yr OnsiteFull Time
5+ YOEBachelor's degree in a technical field,5+ years in technical support/escalation/incident management,strong written and executive communication,project management and on-call availability.
Salesforce Service Cloud, Zendesk, JIRA, PagerDuty
2mo
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Incident and Escalation Manager
San Francisco, California, United States
$180k-$250k/yr HybridFull Time
8+ YOE8+ years in incident/escalation/technical support or TPM at scale; experience building incident programs, running incident commander rotations, customer RCA, and working with incident tooling; strong written and verbal communication.
PagerDuty, incident.io, Opsgenie, Slack
2mo
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Global Planning Operations Escalation Manager
Fremont, California, United States
$137k-$287k/yr HybridFull Time
10+ YOELead high-severity incident and escalation management, perform structured root-cause analysis (8D, Five Whys, Fishbone, PS&DM), provide executive reporting, and collaborate cross-functionally. Requires 10+ years experience and degree or equivalent experience.
8D, PS&DM, Five Whys, Fishbone
2w
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Senior Staff Engineer, Escalation Support Engineering
Richardson or Massachusetts or Pennsylvania or Minnesota or Texas or Arizona or Oregon or California
RemoteFull Time
10+ YOEExpertise with SONiC and FRR, deep networking protocol knowledge (BGP/OSPF/ISIS/VXLAN/EVPN etc.), switching and routing architecture, Linux proficiency, customer-facing escalation experience, technical writing; travel up to 10%.
SONiC, FRR, Linux, Python
1mo
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Switching Software Customer Engineering Escalations
Roseville, California, United States
$137k-$277k/yr HybridFull Time
6+ YOE6+ years hands-on production switching and data center networking, 3+ years fabric/overlay experience, strong troubleshooting with logs/pcaps/telemetry, incident leadership, Linux/Visual Studio/Jira/Confluence, Python and Bash skills.
Linux VMs, Visual Studio, Jira, Confluence, Python, Bash
1mo
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Switching Software Customer Engineering Escalations
Roseville, California, United States
$137k-$277k/yr HybridFull Time
6+ YOE6+ years production switching and data center networking experience; deep troubleshooting with logs/pcaps/telemetry; EVPN/VXLAN and fabric knowledge; Linux, Visual Studio, Jira/Confluence, Python, Bash familiarity; strong communication and incident leadership.
Linux, Visual Studio, Jira, Confluence, Python, Bash
1w
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Escalation Operations Project Intern (TikTok Shop - Governance and Experience-US Seller & Creator Service Operations) - 2026 Start
Seattle or Los Angeles or Singapore or New York City or London or Dublin or Paris or Berlin or Dubai or Jakarta or Seoul or Tokyo
OnsiteInternship
Currently pursuing a bachelor's or master's degree in a relevant field; requires analytical, problem-solving, communication, relationship-building, and process-improvement skills.
AI, automation tools
3mo
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Community & Executive Escalations Program Manager
San Francisco or New York City
$210k-$260k/yr HybridFull Time
6+ YOE6+ years in community/trust & safety/escalations or related roles; hands-on incident/escalation management; strong written communication and judgment; cross-functional coordination; familiarity with social listening; bachelor’s degree or equivalent.
3w
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Escalations Specialist
El Cajon, California, United States
OnsiteFull Time
5+ YOE5+ years customer service experience, escalation and complaint resolution skills, strong written/verbal communication, conflict resolution, investigation, organization, and industry experience preferred.
Salesforce, Microsoft Office 365, Microsoft Outlook
3mo
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Senior Manager, Executive Fulfillment Escalations
Santa Clara, California, United States
$147k-$202k/yr OnsiteFull Time
Senior leadership role overseeing regional fulfillment escalations; experience in order fulfillment, SAP, cross-functional collaboration, and process improvement.
SAP, Microsoft Office, Excel, PowerPoint
1mo
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Executive Escalations Manager
San Francisco or United States
$80k-$145k/yr RemoteFull Time
Experience in operations/consulting/customer-facing roles; executive and client-facing communication; strong cross-functional influence, problem solving, and written/verbal English skills; ability to manage complex escalations.
Slack, Microsoft 365
1w
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Elevator/Escalator Foreworker (SEIU) (Internal)
Oakland, California, United States
$100k-$130k/yr FieldFull Time
Requires 2 years of journey-level elevator and escalator maintenance experience, a valid California driver's license, satisfactory driving record, shift and emergency overtime availability, and physical mobility to inspect work.
protective equipment
3w
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Customer Escalations Engineering Technical Leader
San Francisco or Milpitas or San Jose or Chicago or Colorado or Illinois or North Carolina or Texas or Oregon or California or Idaho or Delaware
$184k-$264k/yr RemoteFull Time
8+ YOE8+ years in customer escalations/technical support; deep Meraki Dashboard and cloud-managed networking knowledge; experience leading critical incident responses, trend analysis, cross-functional collaboration, and creating support documentation.
Meraki Dashboard
2mo
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Lead, Incidents & Escalations, User Operations
San Francisco, California, United States
$234k-$315k/yr HybridFull Time
10+ YOE5+ Mgmt10+ years incident/escalation management experience, 5+ years hands-on on-call production experience, 5+ years leadership; experience with incident.io, PagerDuty, Datadog, Jira, Salesforce, Zendesk; strong communication and root-cause skills.
incident.io, PagerDuty, Datadog, Jira, Salesforce, Zendesk
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