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74 escalation specialist jobs at 30 companies in Fairfield, CT

1mo
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Peer Specialist
Brooklyn, New York, United States
$22-$24/hr RemoteFull Time
Services for the UnderServed
Services for the UnderServed: Non-profit organization providing housing, behavioral health, and disability services.
Certified Peer Specialist (CPS) or CRPA/OASAS provisional certification, lived experience with mental health/substance use, HS diploma, strong communication, documentation, de-escalation, and basic computer skills.
Microsoft Word, Microsoft Excel
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3d
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Specialist - Customer Loyalty
Portland or New York City
OnsiteFull Time
On
OnNYSE: ONON: Performance footwear and apparel brand.
2+ YOERequires 2+ years of customer service experience, including escalated cases, strong communication, conflict de-escalation, problem-solving, organization, teamwork, and English fluency.
CRM
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2w
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Respite Specialist
Brooklyn, New York, United States
$45k-$50k/yr OnsiteFull Time
Services for the UnderServed
Services for the UnderServed: Non-profit organization providing housing, behavioral health, and disability services.
1+ YOEHigh school diploma or GED, one year of behavioral health or related experience, lived mental health system experience, and critical thinking, problem-solving, de-escalation, and communication skills.
Microsoft Word, Microsoft Excel
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1mo
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IT Specialist II
Medford, New York, United States
$50k-$55k/yr FieldFull Time
RiseWell Community Services
RiseWell Community Services: Nonprofit community-based wellness agency providing behavioral health, recovery, housing, senior, children’s, and support services in New York.
4+ YOE4+ years progressive IT experience providing advanced technical support, troubleshooting hardware/software/network/systems, supporting end-user environments, and serving as escalation for complex issues.
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1w
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Senior Complaints Specialist
United States or Columbus or Austin or North America or San Francisco or New York City or Canada or Quebec City
$23-$31/hr RemoteFull Time
Upstart
UpstartNasdaq: UPST: Public AI lending marketplace connecting consumers with banks and credit unions for personal, auto, and home-equity loans.
1+ YOERequires 1+ year handling regulatory escalated complaints in regulated financial services, investigation and documentation experience, consumer financial regulation knowledge, and root-cause analysis skills.
FCRA, UDAAP, FDCPA, ECOA, Consumer Financial Protection Bureau (CFPB), Better Business Bureau (BBB), Home Equity Line of Credit (HELOC), Employee Assistance Program (EAP), Employee Resource Groups (ERGs)
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2mo
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Housing Peer Specialist
Corona, New York, United States
$25/hr OnsiteFull Time
Helen M. Marshall Manor
Helen M. Marshall Manor: A community organization providing supportive housing and peer services to help individuals transition to stable housing.
Must have lived experience of housing instability, high school diploma, CRPA or CRPA-P, strong communication and interpersonal skills, ability to de-escalate crises, and maintain documentation.
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3w
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Target Security Specialist
Trumbull, Connecticut, United States
$21-$31/hr OnsiteFull Time
Target
TargetNYSE: TGT: An American general merchandise retailer.
High school diploma or equivalent; age 18+; required state or local licensure; communication, de-escalation, security response, technology, teamwork, and ability to lift up to 40 pounds.
Target's video surveillance system, case management systems, handheld scanners
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2mo
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Premium Support Specialist
San Francisco or New York City
$119k-$161k/yr OnsiteFull Time
Harvey
Harvey: Developing AI solutions for legal and professional services.
Experience supporting enterprise or regulated software, technical troubleshooting, incident/escalation management, stakeholder communication, and familiarity with ticketing systems; strong written/verbal skills and customer-first mindset.
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Customer Support Specialist
New York City, New York, United States
$20-$22/hr OnsiteFull Time
IcyBox
IcyBox: A consumer brand building durable watch products and mystery-box experiences.
Prior customer support experience handling escalations, strong phone and written communication, problem-solving to resolution, day-shift availability.
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Target Security Specialist
New York, New York, United States
$22/hr OnsitePart Time
Target
TargetNYSE: TGT: An American general merchandise retailer.
High school diploma or equivalent, 18+ years old, ability to lift/move merchandise up to 40 lbs, effective communication, de-escalation skills, and ability to operate handheld scanners and radios.
handheld scanner
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2w
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Asset Protection Specialist
Bronx, New York, United States
$17-$29/hr OnsiteFull Time
Gap Inc.
Gap Inc.NYSE: GAP: A global specialty apparel with brands including Gap, Old Navy, Banana Republic, and Athleta.
Experience in theft apprehension and surveillance, knowledge of safety, legal protocols, business continuity, and risk management; body-camera operation and de-escalation skills required.
body-worn cameras
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3w
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Client Success Specialist
New York City, New York, United States
$60k-$70k/yr HybridFull Time
Metergy Solutions
Metergy Solutions: Metergy Solutions is a private North American submetering provider serving property owners, managers, developers, and building occupants.
Post-secondary education or equivalent experience, strong communication and analytical skills, MS Office proficiency, and ability to resolve, prioritize, and escalate client inquiries independently.
Microsoft Excel, Microsoft PowerPoint, Microsoft SharePoint, Salesforce
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2mo
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Retail Support Specialist
Riverhead, New York, United States
$26/hr OnsiteFull Time
DSI Systems
DSI Systems: Providing sales enablement, logistics, and software solutions.
Strong customer service and communication, ability to handle escalations, multitasking across systems, detail-oriented problem solving, and flexibility to work evenings/weekends/holidays.
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2mo
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SME, GPPProduct Specialist
United States or New York City or California
RemoteFull Time
Finastra
Finastra: Global provider of open finance software and banking solutions.
Expert FGPP 4.6.x+ configuration and troubleshooting experience; root-cause analysis using GUI/DB/traces; customer-facing escalation management and technical leadership.
FGPP, Classic GPP, GUI, DB, Skills & Career Navigator
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1mo
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Guest Relations Specialist
Wilton, Connecticut, United States
OnsiteFull Time
Tauck
Tauck: Family-owned upscale tour operator offering guided land journeys, safaris, river cruises, small-ship cruises, and family travel worldwide.
3+ YOE3+ years customer-facing experience, strong written and verbal communication, ability to manage escalations, calm under pressure, customer-first mindset, available for after-hours support.
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3w
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Creator Operations Specialist
New York, New York, United States
$60k-$67k/yr OnsiteFull Time
Raptive
Raptive: Private ad-tech and media that provides monetization services to creators and digital publishers.
3+ YOE3+ years in customer support/operations or related field, strong writing, documentation, research, escalation, data analysis, and cross-functional coordination skills; experience with Zendesk/Salesforce/Confluence preferred.
Zendesk, Salesforce, Confluence
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2w
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Asset Protection Specialist
New York City, New York, United States
OnsiteFull Time
Gap Inc.
Gap Inc.NYSE: GAP: A global specialty apparel with brands including Gap, Old Navy, Banana Republic, and Athleta.
Experience in theft apprehension and surveillance; knowledge of safety, legal protocols, business continuity, and risk management; body-camera operation, communication, de-escalation, and independent high-pressure work skills.
body-worn cameras
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1mo
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Resident Support Specialist
Riverhead, New York, United States
$19/hr OnsiteFull Time
Community Housing Innovations, Inc.
Community Housing Innovations, Inc.: Nonprofit housing and human-services organization helping New York families and individuals secure affordable housing and financial independence.
1+ YOEHigh school diploma/GED, 1+ year related experience preferred, English proficiency, basic MS Windows/MS Office skills, ability to tour property and de-escalate situations.
Microsoft Windows, Microsoft Office
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3w
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Resident Support Specialist
White Plains, New York, United States
$22-$24/hr OnsiteFull Time
YWCA White Plains & Central Westchester
YWCA White Plains & Central Westchester: Nonprofit YWCA serving women, girls, children, and families through housing, childcare, wellness, and racial-equity programs.
High school diploma required; NYS Security Officer License and CPR/First Aid required. Requires crisis de-escalation, documentation, communication, confidentiality, and ability to work with residents in supportive housing.
Electronic health record
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1w
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Product Support Specialist
Miami or New York City or Denver or Dallas
$20-$31/hr RemoteFull Time
Rightway
Rightway: Private healthcare technology providing care navigation and pharmacy benefits management to employers and members.
Technical support, client onboarding, or healthcare/technology operations experience preferred. Requires organized problem-solving, accurate configuration, documentation, clear communication, and ability to work independently and escalate issues appropriately.
Single Sign-On (SSO), Client Implementation Hub (CIH), H1, ClearCost, Iterable
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