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42 technical support analyst jobs at 36 companies in Illinois

2w
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Technical Support Analyst
Manila or Sydney or Hobart or California or Maryland or Massachusetts or Illinois or Oregon or Washington or Colorado or Texas or Florida or Pennsylvania or Louisiana or Missouri or District of Columbia or United Kingdom or India
RemoteFull Time
UpGuard
UpGuard: AI-powered platform for managing cyber risk and security.
Investigating and replicating technical issues, experience with Linux command line, identifying cybersecurity risks, working in tiered support, managing AI models, strong communication and critical thinking.
Linux, Nmap, Curl, HTTP/HTTPS, DNS, SSL/TLS, Email Securtiy, n8n, AI, API, Hubspot, Asana, Notion, CRM
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1mo
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Technical Support Analyst
Mountain View or San Jose or Cleveland or California or Colorado or District of Columbia or Illinois or Maine or Maryland or Massachusetts or Minnesota or New York or New Jersey or Virginia or Washington
$30-$40/hr OnsiteFull Time
Accenture
AccentureNYSE: ACN: Global provider of management consulting and technology services.
1+ YOEMinimum 1 year work experience with 1 year in technical support (hardware preferred); High School diploma/GED; scripting experience (Python, Bash) preferred; knowledge of networking and MDM solutions; onsite in San Jose, CA.
Python, Bash, MDM
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2w
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Technical Support Analyst
Manila or California or Maryland or Massachusetts or Illinois or Oregon or Washington or Colorado or Texas or Florida or Pennsylvania or Louisiana or Missouri or District of Columbia
RemoteFull Time
UpGuard
UpGuard: Security platform for managing cyber risk and vendor compliance.
Experience investigating and replicating technical issues, familiarity with Linux command line, networking tools (Nmap, Curl, DNS, HTTP/HTTPS, SSL/TLS), API/AI models, strong communication and critical thinking, and ability to work asynchronously across teams.
Linux command line, Nmap, Curl, HTTP/HTTPS, DNS, SSL/TLS, Email Security, n8n, AI, API, CRMs, Hubspot, Asana, Notion
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3mo
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Entry Level Technical Support Analyst
Naperville, Illinois, United States
$16-$18/hr OnsiteFull Time
Agilant Solutions
Agilant Solutions: Provides managed IT services and digital transformation solutions to enterprises.
Entry-level technical support role requiring Windows/Office 365 knowledge; call center experience preferred; weekend availability; CSP and Microsoft Partner Center knowledge helpful.
Windows, Office 365, CSP, Microsoft Partner Center
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1mo
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Enterprise Technical Support Analyst
South Carolina or Texas or Tennessee or Rhode Island or Pennsylvania or Oregon or Oklahoma or Ohio or New York or New York City or Nevada or New Jersey or Parsippany-Troy Hills or New Hampshire or North Carolina or Montana or Mississippi or Missouri or Minnesota or Michigan or Maine or Maryland or Massachusetts or Louisiana or Kansas or Indiana or Illinois or Idaho or Iowa or Hawaii or Georgia or Florida or District of Columbia or Connecticut or Colorado or California or Arizona or Arkansas or Alabama or Nebraska or Wisconsin or Washington or Virginia or Utah
$62k-$66k/yr RemoteFull Time
Gainsight
Gainsight: Provides software for customer success, retention, and growth.
2+ YOE2+ years technical support experience, structured troubleshooting, Zendesk experience preferred, knowledge of HTML/CSS/JavaScript/APIs, strong written/verbal communication, ability to manage concurrent tasks and escalate effectively.
Zendesk, Gainsight CustomerOS, HTML, CSS, JavaScript, APIs, SkillJar
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1mo
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Technical Analyst
Des Moines or Baton Rouge or Lincoln or Rosemont or Cedar Rapids
$85k-$120k/yr OnsiteFull Time
Kuvare
Kuvare: Provides life insurance, annuities, and reinsurance solutions.
5+ YOEBachelor's degree or equivalent, 5+ years analyst or platform admin experience, experience with enterprise platforms and GoAnywhere MFT, strong written/oral communication, Agile and Waterfall experience, system analysis and production support skills.
GoAnywhere MFT
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1w
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Associate Technical Analyst
Pennsylvania or Maryland or Washington or North Carolina or Louisiana or Kentucky or Kansas or Indiana or Illinois or Georgia or Iowa or Florida or Colorado or California or Delaware or Connecticut or Arkansas or Arizona or Alabama or Alaska or Nevada or Vermont or Tennessee or Idaho or Oklahoma or Hawaii or Mississippi or Utah or New Hampshire or New Mexico or Wyoming or North Dakota or South Dakota or Rhode Island or West Virginia or Montana or Texas or District of Columbia or Ohio or New Jersey or Oregon or South Carolina or Missouri or Virginia or Massachusetts or Nebraska or Minnesota or Michigan or Wisconsin or New York or Maine
$58k-$90k/yr RemoteFull Time
Highmark Health
Highmark Health: Provides health insurance and integrated medical care services.
Capture capability needs, translate business requirements, create/execute test cases, analyze data, and support application lifecycle within technical domains; bachelor's degree in business or information systems required.
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3w
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Support Analyst
Ohio or Michigan or Indiana or Pennsylvania or Illinois
$60k-$70k/yr RemoteFull Time
Harris Computer
Harris Computer: Provides mission-critical vertical market software and service solutions.
3+ YOE3+ years technical customer support experience, BS/BA or equivalent experience, strong communication and problem-solving, ability to manage and resolve client issues, deliver training, and support databases and application functionality.
Aumentum Technologies, T-SQL, Microsoft applications, report query solutions
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Technical Business Analyst
Chicago, Illinois, United States
$80k-$100k/yr HybridFull Time
Lincoln International
Lincoln International: Global investment banking advisory for middle-market transactions and private funds.
4+ YOEBachelor's degree,4–6 years business/systems analysis experience,strong communication and organizational skills,ability to translate business needs into technical requirements and support UAT and change management.
Jira, Azure DevOps, Confluence, Smartsheet, Lucidchart, Visio
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5d
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API Support Analyst I
Chicago, Illinois, United States
$65k-$75k/yr HybridFull Time
Interactive Brokers
Interactive BrokersNASDAQ: IBKR: Automated global electronic brokerage and trading services provider.
Provide first-line technical support for API products, communicate technical concepts to clients, troubleshoot integrations, and follow support workflows.
API, FIX
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1mo
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eDiscovery & Data Solutions Technical Analyst
Chicago or Irvine or Los Angeles or New York or San Francisco or Washington
$78k-$119k/yr OnsiteFull Time
Crowell & Moring
Crowell & Moring: International law firm providing litigation and corporate legal services.
2+ YOEBachelor's in computer science or equivalent, 2+ years eDiscovery/litigation support experience, advanced knowledge of Relativity and litigation tools, MS Access/Excel/SQL skills, strong communication and problem-solving.
Relativity, RelOne, Concordance, Sightline, West Case Notebook, Casemap, Everchron, Ready Suite, Nuix, Brainspace, eCapture, Clearwell, Smartsheet, Microsoft OneNote, Microsoft Access, Microsoft Excel, SQL
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1w
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IT Technical Analyst 2
Naperville, Illinois, United States
$72k-$95k/yr OnsiteFull Time
TOPS Products
TOPS Products: Manufactures office supplies and develops tax compliance software.
Experience supporting ERP/business applications (D365 Finance & Operations required); SQL, reporting, EDI/APIs, integrations, and Azure DevOps/CI/CD exposure; strong analytical, communication, and documentation skills.
Microsoft Dynamics 365 Finance & Operations, D365, SQL, EDI, APIs, Azure Devops, CI/CD
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2mo
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Traveling I.T Support Analyst
Illinois or Ohio or New York
$80k-$85k/yr FieldFull Time
Chemtrade Logistics
Chemtrade LogisticsToronto Stock Exchange: CHE.UN: Provides industrial chemicals and services to diverse global industries.
3+ YOEDiploma in IT or equivalent, 3+ years technical support experience, knowledge of Cisco/Aruba/Fortinet, experience with WAN/LAN/Wi‑Fi, ITSM ticketing, ability to perform hands-on racking/cabling and extensive travel (200+ days/yr).
Cisco, Aruba, Fortinet, ITSM, WAN, LAN, Wi-Fi
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4w
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ITSS Field Support Analyst
Mokena, Illinois, United States
HybridFull Time
GFL Environmental
GFL EnvironmentalNYSE: GFL: Provides waste management and environmental services across North America.
2+ YOEProvide level 2 onsite and remote technical support, administer networks, 2+ years end-user services experience, graduate degree in CS/Engineering in-progress or completed, proficiency with Google Workspace and ServiceNow, A+ or MCSA preferred, ability to travel ~30%.
Google Workspace, ServiceNow
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1w
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Digital Tech Support Analyst
Chicago or Peoria or Irving
$98k-$146k/yr OnsiteFull Time
Caterpillar
CaterpillarNYSE: CAT: Manufactures construction equipment, mining machinery, and industrial engines.
Provide cloud production support and incident management for Azure-based services, develop runbooks, coordinate technical resolution across teams, and use ServiceNow and monitoring tools; scripting and API experience preferred.
Azure, Application Insights, Log Analytics/KQL, Azure Monitor, Apigee, Kibana, AppDynamics, ThousandEyes, Helios, ServiceNow, Python, PowerShell, Bruno, Postman, curl, GitHub Copilot, MCP, SQL
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2w
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Senior Yardi Application Support Analyst
Denver or Chicago or Atlanta
$95k-$105k/yr OnsiteFull Time
AIR Communities
AIR Communities: Owns and operates residential apartment communities across the US.
3+ YOE3–5 years technical experience with Yardi platforms, strong troubleshooting, SQL and reporting proficiency, support ticket management, documentation, and strong communication skills.
Yardi Voyager 8, CRM IQ, SiteManager, RentCafe, Voyager 7S, VoyagerPlus SI Flex, VendorCafe, SQL
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2mo
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Charles River IMS Support Analyst, L&G - Asset Management, America
Chicago, Illinois, United States
$130k-$145k/yr HybridFull Time
Legal & General
Legal & GeneralLondon Stock Exchange: LGEN: Provides global life insurance, pensions, and investment management services.
Provide expert-level technical and functional support for Charles River IMS in US; incident management; collaboration with vendors and internal teams; strong SQL and ITIL understanding.
Charles River IMS, CRD, CRIMS, SQL, T-SQL, Salesforce, JIRA, SNOW, AWS, Azure, Excel (Macro)
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4w
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Applications Analyst - Payroll Technical Specialist
Chicago or Canada
$70k-$122k/yr HybridFull Time
Zekelman Industries
Zekelman Industries: Manufactures steel pipes, tubes, and modular building systems.
3+ YOE3+ years payroll experience in multi-site manufacturing; hands-on UKG and Workday payroll administration; Boomi/integration experience; advanced Microsoft Excel; bachelor’s degree preferred; ability to support union payroll and travel between U.S. and Canada.
UKG, Workday, Boomi, Microsoft Excel, HRIS
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2mo
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IT Analyst
Bloomington or Chicago
$80k-$110k/yr OnsiteFull Time
Pinnacle Actuarial Resources
Pinnacle Actuarial Resources: Provides property and casualty actuarial consulting and risk management.
2+ YOEBachelor's degree in CS/IS; 2+ years business programming; 2+ years IT technical support; Linux/UNIX; strong communication and analytical skills.
Azure, Office 365 Admin, Intune, Exchange, VMware ESXi, Python, JavaScript, PowerShell, ASP.NET, VB.NET, C#, XML, PHP, HTML, REST API, SQL, T-SQL, SAS, Docker, Kubernetes, GitHub
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2w
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Sr. CPQ Business Analyst, Revenue Technology
Franklin Lakes or Arkansas or California or Colorado or Connecticut or Delaware or Florida or Idaho or Illinois or Indiana or Iowa or Wyoming or Kansas or Kentucky or Montana or Louisiana or Maine or Maryland or Massachusetts or Michigan or Minnesota or Mississippi or Missouri or Nebraska or Nevada or Ohio or Oklahoma or Oregon or Pennsylvania or Tennessee or Texas or Utah or Vermont or Virginia or Washington or Alabama or Arizona
RemoteFull Time
BD
BDNYSE: BDX: Manufactures medical devices, surgical instruments, and pharmacy automation systems.
5+ YOEBachelor's degree, 5+ years as a business analyst supporting CPQ/quote-to-cash, SAFe/Agile experience, experience with CPQ platforms (Oracle, Conga, Salesforce) and interacting with business and technical partners; ~10% travel.
SAFe, Oracle CPQ, Conga, Apttus CLM, Salesforce CPQ, SharePoint, Bids & Tenders
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