43 escalation specialist jobs at 21 companies in Krum, TX
6d
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Correspondence Escalation Specialist
Fort Worth, Texas, United States
OnsiteFull Time
1+ YOEHigh school diploma or equivalent and one year of high-volume customer service experience. Requires insurance, EOB, ICD-10, CPT, software, communication, organization, and escalation-resolution skills.
ICD-10, CPT
1mo
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Retention Specialist -Hybrid
Grapevine or King of Prussia
$48k-$58k/yr HybridFull Time
2+ YOE2+ years in sales/account management/customer retention, strong objection-handling and de-escalation, CRM proficiency (Salesforce preferred), Microsoft Office skills, excellent verbal/written communication.
Salesforce, Microsoft Excel, Microsoft Word, Microsoft Outlook
1mo
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Target Security Specialist
Dallas, Texas, United States
$18/hr OnsitePart Time
High school diploma or equivalent, 18+ years old, ability to lift up to 40 lbs, effective communication, de-escalation, and ability to work flexible schedules including nights/weekends/holidays.
1mo
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Advisor Experience Specialist
Dallas, Texas, United States
$55k-$75k/yr HybridFull Time
3+ YOEMinimum 3 years service, sales support, or relationship experience; SIE and Series 7 desired; bachelor’s degree preferred; experience managing escalations and SLAs.
AdviceWorks
3w
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Assessment Specialist, Behavioral Health
McKinney, Texas, United States
OnsiteFull Time
Provide behavioral health intake, assessment, documentation, and referrals; must hold required clinical licensure and degree; CPR and de-escalation certification within 30 days.
1mo
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Lead Access Specialist
Arlington, Texas, United States
$22-$25/hr OnsiteFull Time
High school diploma/GED required; prior clinical experience in a behavioral practice preferred; must perform vehicle inspections, route planning, patient transport, crisis de-escalation, and staff training; strong communication and leadership skills.
2mo
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Target Security Specialist
Dallas, Texas, United States
$19/hr OnsiteFull Time, Part Time
Must be 18+, high school diploma or equivalent, able to climb ladders, lift up to 40 lbs, use handheld scanners and radios, operate video surveillance and case management systems, de-escalate incidents, and document cases.
Target's video surveillance system, case management system, handheld scanners, multiple frequency devices
2mo
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Retail Support Specialist
Mansfield, Texas, United States
$26/hr OnsiteFull Time
Strong customer service and communication, ability to handle escalations, multitasking across systems, detail-oriented problem solving, and flexible availability including evenings, weekends, and holidays.
1mo
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Special Operations Website Specialist (SpecOps)
Dallas or United States
$65k/yr RemoteFull Time
3+ YOE3+ years in digital operations or website management; experience with escalations, cross-functional coordination, strong communication, troubleshooting, and project/ticketing tools.
Apollo
1mo
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Client Relationship Specialist
Plano, Texas, United States
$48k-$54k/yr OnsiteFull Time
5+ YOE5 years escalation/customer service experience in financial services preferred; high school diploma required; Microsoft Office proficiency; strong communication, organization, and account-management skills.
Microsoft Office
3w
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National Accounts Billing Specialist
Carrollton or Coppell
OnsiteFull Time
1+ YOEHigh school diploma required; 1+ year accounting/billing experience preferred. Experience with invoicing, customer portals, billing escalation/aging reports, strong communication and analytical skills, and Microsoft Office 365 proficiency.
Microsoft Excel, Microsoft Word, Microsoft Teams, Microsoft Office 365
3w
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Application Support Specialist
Dallas, Texas, United States
OnsiteFull Time
Provide phone and email application support and training, log and monitor tickets, escalate issues, create statements of work, produce ad-hoc reports, assist QA testing; strong communication and troubleshooting skills.
6d
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Security Training Specialist
Dallas, Texas, United States
$90k-$100k/yr FieldFull Time
10+ YOERequires 10+ years in security, law enforcement, military, or related fields; instructor credentials in firearms, defensive tactics, or de-escalation; program coordination experience; driver's license; and domestic travel up to 40%.
Microsoft Office Suite, Microsoft Teams, Microsoft SharePoint, Learning Management Systems (LMS), Training record management systems
3mo
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FINRA Supervisory Specialist - PNC Wealth Management
Pittsburgh or Bellaire or Bridgewater or Raleigh or Birmingham or Dallas or Cleveland or Ann Arbor or Orlando or Phoenix or Charlotte or Cherry Hill or Jacksonville or Columbus or Miami
$45k-$142k/yr OnsiteFull Time
2+ YOESupervise and review trades, ensure regulatory compliance, coach staff, and manage escalations across regions.
1mo
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Customer Support Specialist – Mortgage Servicing
Plano, Texas, United States
$77k-$96k/yr HybridFull Time
2+ YOE2+ years customer service/call center experience; strong escalations, communication, problem-solving; mortgage servicing experience preferred; bachelor’s in CS/IS preferred.
2mo
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Property Standards Inspector, Property Standards Specialist or Senior Property Standards Specialist
Plano, Texas, United States
$25-$36/hr FieldFull Time
Conduct property inspections, enforce city codes and ordinances, educate the public, research complex cases, perform periodic after-hour and Saturday inspections, and de-escalate conflict in field settings.
4d
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Tier 1-Client Experience Specialist
Richardson or Dallas
OnsiteFull Time
1+ YOEHigh school diploma and at least one year of professional customer or client support experience; strong written and verbal communication, attention to detail, empathy, multitasking, and escalation skills.
CRM
4d
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Part-Time Youth Care Specialist
Fort Worth, Texas, United States
OnsitePart Time
0.5+ YOEHigh school diploma or GED, six months of preferred direct-care experience with youth or families, valid driver's license, acceptable driving record, and behavioral management de-escalation training.
TDFPS
2w
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Samsung VOC Operations Support Specialist
Plano, Texas, United States
$30/hr OnsiteFull Time
4+ YOEFluent Korean, 4+ years customer-service experience, strong root-cause analysis and continuous-improvement skills, experience with escalations and Microsoft Office.
Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, DailyPay
1mo
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Principal Customer Support Specialist (Remote)
Centreville or Carrollton or Texas
RemoteFull Time
7+ YOE7+ years support experience with Neumo Core (or 8+ with Applications), bachelor\u0002s degree in a technical field, experience resolving escalated technical issues, expertise with automation and troubleshooting, strong communication and leadership skills.
Anti-Virus Software, Microsoft Active Directory (AD), Microsoft Domain Name Services (DNS), Microsoft Dynamic Host Configuration Protocol (DHCP), Microsoft Windows Network Printers, Microsoft Office Suite, Salesforce, Zendesk, Jira, Slack, SQL
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