36 escalation specialist jobs at 25 companies in Wheeling, IL
4d
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Escalations Specialist
Louisville or Chicago or Norwalk or Jeffersonville
$54k-$60k/yr RemoteFull Time
Experience handling escalations or complaints, strong investigative and analytical skills, excellent written and verbal communication, complaint-system and Microsoft Office experience, and ability to manage complex cases independently.
Microsoft Office
1mo
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Behavioral Specialist
Evanston, Illinois, United States
$40-$45/hr OnsiteFull Time
Bachelor's degree required, Master's preferred; experience with students with emotional/behavioral disabilities; knowledge of FBAs and BIPs, crisis intervention, de-escalation, strong communication and documentation skills.
4w
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Subrogation Specialist
Itasca, Illinois, United States
$17-$19/hr OnsiteFull Time
1+ YOE1 year of 3rd-party collections or subrogation experience, customer service experience required, negotiation and de-escalation skills, Microsoft Office/Excel proficiency, strong communication and attention to detail.
Microsoft Office, Microsoft Excel
3mo
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Target Security Specialist
Chicago, Illinois, United States
$20-$30/hr OnsitePart Time
Provide store security and asset protection, respond to incidents, de-escalate situations, perform merchandise checks and recoveries, document cases, and support guest experience.
video surveillance system, case management systems, handheld scanners
2mo
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Global Escalations Applications Specialist - Laser
Wood Dale, Illinois, United States
$71k-$125k/yr HybridFull Time
4+ YOEBachelor's in engineering or related field; 4+ years in laser marking or industrial equipment service/support; experience with customer-facing escalations; strong data interpretation and cross-functional collaboration; valid U.S. passport.
2w
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Target Security Specialist
Lemont, Illinois, United States
$19-$29/hr OnsiteFull Time
High school diploma or equivalent, be at least 18, ability to lift/move up to 40 lbs, work flexible schedule including nights/weekends/holidays, effective communication and de-escalation skills.
Target's video surveillance system, case management system, handheld scanners
1w
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Behavior Specialist (Contractor)
Chicago, Illinois, United States
$25/hr OnsiteContract
2+ YOEBachelor's degree,2+ years working with youth,experience with behavior intervention plans,knowledge of PBIS,trauma-informed practices and ABA,strong documentation and de-escalation skills,ability to lift up to 50 lbs.
Google Workspace
3w
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End User Specialist
Ames or New Holland or Racine or Saskatoon
$56k-$98k/yr HybridFull Time
Coordinate ICT service delivery, provide advanced end-user IT support, troubleshoot escalated incidents, support service continuity, document local procedures, and deliver user training.
Microsoft Excel, Microsoft Power BI, ServiceNow
3w
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Technical Product Specialist
Racine, Wisconsin, United States
OnsiteFull Time
Provide customer-facing technical support for Badger Meter products with troubleshooting, clear communication, escalation, and documentation; bachelor’s degree or 0–2 years tech/support experience preferred.
6d
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Helpline Specialist - Part Time
Chicago or Cook County
$21-$22/hr HybridPart Time
1+ YOEBachelor’s degree in social services or equivalent; 1–3 years of crisis support, case management, or related experience, including telephonic/chat outreach, crisis de-escalation, and work with vulnerable populations.
Microsoft Outlook, Microsoft Teams, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Adobe Acrobat, Google Chrome, Windows, client record management system
1mo
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Peer Specialist - Part-Time
Maywood, Illinois, United States
$19/hr FieldPart Time
Uses lived experience to provide outreach, engagement, crisis de-escalation, advocacy, and navigation for people experiencing homelessness; bilingual Spanish desirable; crisis intervention skills and ability to document encounters required.
2mo
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Retail Support Specialist
Mettawa, Illinois, United States
$26/hr OnsiteFull Time
Strong customer service and communication skills; ability to handle escalations, multitask across systems, troubleshoot wireless devices, document interactions, and work flexible schedules including evenings, weekends, and holidays.
1mo
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Sr. IT Services Specialist
Chicago, Illinois, United States
$80k/yr OnsiteFull Time
5+ YOE5+ years in IT support/operations; experience with ITSM/ITIL, Microsoft 365 and Windows; strong escalation handling, stakeholder communication, and process improvement skills.
ITSM, ITIL, Microsoft 365, Windows
2mo
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Youth Empowerment Specialist -- FT
Chicago, Illinois, United States
$18-$19/hr OnsiteFull Time
High school diploma; experience with homeless or at-risk youth; bilingual Spanish/English; de-escalation skills; flexible overnight/weekend work; background check.
1w
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Service Support Specialist I
Kenosha, Wisconsin, United States
OnsiteTemporary
Provides Level 1 technical support by phone; troubleshoots PCs, networks, software firewalls, connectivity, web technologies, Windows, browsers, and Microsoft Office while managing escalations and documentation.
GoToAssist, GoToMyPC, Microsoft Office, Windows 10, Internet Explorer, Google Chrome, Mozilla Firefox
1mo
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Sr. IT Services Specialist
Chicago, Illinois, United States
$80k/yr OnsiteFull Time
5+ YOE5+ years IT support experience; strong ITSM/ITIL knowledge, Microsoft 365, Windows, and identity/access management; proven escalation handling, mentoring, service improvement, and stakeholder engagement skills.
ITSM, ITIL, Microsoft 365, Windows, identity/access
3d
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Member Engagement Specialist, FES
Chicago, Illinois, United States
FieldFull Time
3+ YOERequires 3+ years in outreach, social work, or street outreach; strong communication, presentation, de-escalation, crisis management, organization, independence, and teamwork skills. CRM or EHR/EMR experience preferred.
CRM, Electronic Health Record (EHR), EMR
2mo
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Operations Specialist - Logistics Account Manager (Full Time)
Westchester, Illinois, United States
$45k-$55k/yr OnsiteFull Time
Supports account operations including load building, scheduling, issue escalation, capacity securement, carrier coordination, pricing negotiation, shipment data management, billing support, and customer communication.
3w
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Clinical Office Specialist-Behavioral Health
Chicago, Illinois, United States
$20-$25/hr OnsiteFull Time
1+ YOEHigh school diploma required (bachelor's preferred),1+ years healthcare experience, multi-line phone experience, strong organizational and inventory skills, crisis de-escalation, billing and scheduling experience.
1mo
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Rapid Response Support Specialist
Chicago, Illinois, United States
$50k-$75k/yr HybridFull Time
1+ YOEProvide technical triage for incoming support, assess severity, gather diagnostic evidence, resolve simple issues, escalate complex cases; 1+ years technical support experience and networking knowledge required.
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