56 escalations manager jobs at 40 companies in Austin, TX
3mo
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Customer Care Escalations Associate (Property Tax)
Rochester or Dallas or Austin
$39k-$46k/yr RemoteFull Time
3+ YOE3+ years in customer support; tax/banking/mortgage/real estate industry experience; HS diploma required; strong communication and problem-solving; proficient with Microsoft; able to manage high-volume, fast-paced environment.
Microsoft Office, Multiple systems
3w
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Manager, Technical Services
Austin, Texas, United States
$133k-$261k/yr HybridFull Time
5+ YOE2+ Mgmt5+ years in technical support or services,2+ years leading technical teams,experience with escalations,case management,operational improvement and cross-functional collaboration.
MongoDB, MongoDB Atlas, AWS, Google Cloud, Microsoft Azure
3mo
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Manager, Implementation (Global Payroll)
Seattle or New York City or San Francisco or Austin or United States
$94k-$171k/yr HybridFull Time
5+ YOE2+ Mgmt5+ years SaaS implementation/ professional services experience; 2+ years leading a team; experience coaching managers, resolving escalations, driving customer adoption, and improving processes.
Slack, Microsoft 365
1w
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Project Site Manager- Semiconductor
Taylor, Texas, United States
OnsiteFull Time
Provide on-site operational leadership for MSR-FSR personnel, manage ~130 employees, ensure client satisfaction, resolve escalations, approve payroll, and report staffing metrics.
1mo
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Escalation Manager
Austin or New York City
$105k-$143k/yr OnsiteFull Time
5+ YOE5+ years in TAM/enterprise support/incident or technical program management in B2B SaaS; technical literacy, exceptional communication, crisis leadership, cross-functional influence, and root-cause orientation.
2mo
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Sr. Tech Infra Program Manager, DTI Product Integration
Austin or Nashville or North Reading
$141k-$201k/yr OnsiteFull Time
5+ YOE5+ years program/technical project management and technical experience; managing escalations, stakeholder influence, risk mitigation, and IT infrastructure deployments. Bachelor's preferred.
1w
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Service Delivery Manager - Austin, Texas
Austin, Texas, United States
$115k-$125k/yr RemoteFull Time
4+ YOEBachelor's degree,4+ years customer-service experience (or 6+ years communications tech with 2+ customer-facing),legal U.S. work authorization,ability to manage maintenance agreements,customer and partner relationships,reporting and escalation.
1w
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General Manager
Bee Cave, Texas, United States
OnsiteFull Time
5+ YOE5+ MgmtBachelor's or equivalent, 5+ years overseeing 50+ staff, P&L ownership, revenue and guest-experience leadership, hiring and talent development, ability to operate autonomously and manage escalations.
1d
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Customer Success Manager - Enterprise
Austin, Texas, United States
OnsiteFull Time
3+ YOERequires 3+ years in customer success and customer management for platform management and security solutions, with executive relationship, success planning, escalation, change management, and CRM experience.
Gainsight, Totango, Salesforce
1mo
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Manager, Investor Services
United States or New York City or Columbus or Austin or San Francisco
$147k-$203k/yr RemoteFull Time
5+ YOE5+ years in operations or program management; experience leading complex cross-functional initiatives, operational execution, escalation management, governance, stakeholder influence, and strong written/verbal communication.
ChatGPT, Glean, Claude, Delphina
2mo
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Mountain Operations Manager
Burnet, Texas, United States
OnsiteFull Time
Prior lift or mountain operations experience preferred; proficiency with POS systems, inventory management, and Google software; supervisory experience preferred; ability to respond to guest escalations and follow maintenance protocols.
POS systems, inventory management, Google
1w
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Customer Success Manager
Austin, Texas, United States
$60k-$75k/yr OnsiteFull Time
3+ YOE3+ years post-sale customer ownership experience; onboarding, account health, escalation management, CRM proficiency (HubSpot preferred), spreadsheet reconciliation, and strong written communication.
HubSpot
4w
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5495 - Assistant Store Manager PT
San Marcos, Texas, United States
OnsitePart Time
Retail management experience with ability to drive sales, manage staff, execute visual merchandising, operate MPOS/Lids Custom, handle cash, and resolve customer escalations.
MPOS, Lids Custom
1mo
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Customer Care Manager-UK
Armilla or United Kingdom or Austin
RemoteFull Time
Proven experience managing complex, customer-facing escalations in a SaaS or enterprise software environment; strong written and verbal communication, organizational skill, cross-functional collaboration, and ability to influence without direct authority.
Salesforce
1mo
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AGS Supply Business Manager
Austin or Santa Clara
$88k-$121k/yr OnsiteFull Time
Experience in supply chain/project management, supplier support and escalation, cost reduction and capacity readiness; strong problem solving, interpersonal and cross-functional collaboration skills.
1w
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Customer Operations Manager
Austin or Dublin
$71k-$114k/yr HybridFull Time
4+ YOE4+ years in billing/revenue/quote-to-cash operations, deep CPQ/order-to-cash knowledge, Salesforce experience, strong analytical and communication skills, ability to lead cross-functional teams and manage high-severity escalations.
Salesforce, CPQ, ERP, CRM
2w
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Assistant Attorney Manager - Case Development Intake
San Antonio or Austin or Dallas or Houston or Corpus Christi or Irving
$100k/yr OnsiteFull Time
JD and Texas bar required; litigation experience preferred. Must manage attorneys, oversee case intake/development, ensure compliance with deadlines and SOLs, and handle escalated client issues.
Advologix, Microsoft PowerPoint
1mo
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Senior Technical Account Manager
San Francisco or New York City or Austin
$163k-$204k/yr HybridFull Time
5+ YOE5+ years in customer-facing technical roles at platform or infrastructure companies; deep production experience with Next.js and the Vercel platform; strong written and verbal communication; executive presence; incident and escalation management.
Next.js, Vercel, AI SDK, MCP, AWS, Cloudflare, MongoDB, Snowflake, Datadog, GitHub
2mo
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Customer Success Manager - Public Sector
Austin or Madison
OnsiteFull Time
7+ YOERequires 7+ years in enterprise customer success, account management, or strategic consulting; executive storytelling, data analysis, lifecycle ownership, technical escalations, and public-sector expertise preferred.
Vitally, HubSpot, generative AI, Availity
1mo
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Nurse Manager (RN)
Austin, Texas, United States
OnsiteFull Time
2+ YOE1+ MgmtCurrent RN license, CPR and de-escalation/restraint certifications, 2+ years RN experience (behavioral health experience preferred), 1+ year charge or administrative experience, BSN preferred.
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