30 escalations manager jobs at 24 companies in Alabama
1mo
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Call Center Manager
Birmingham, Alabama, United States
$65k-$80k/yr OnsiteFull Time
3+ YOE3+ years call center or customer service management with supervisory responsibility; experience with AI-driven contact center platforms; escalation management; strong communication and analytical skills; Bachelor's degree preferred.
RingCentral, Five9, Genesys, NICE CXone, CRM
4d
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Branch Manager (Cullman, AL)
Cullman, Alabama, United States
OnsiteFull Time
Manages branch employees and operations, trains staff, drives account growth, maintains customer relationships, prepares reports, handles escalated issues, and ensures compliance with audits and delinquency procedures.
2mo
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Operations Manager - Insurance - Midland
Overland Park or Birmingham or Atlanta or Dallas or Little Rock or Charlotte or McLean
OnsiteFull Time
5+ YOE2+ MgmtManagerial experience with servicing and insurance knowledge, quality control, escalations, problem solving, critical thinking, and ability to work in a fast-paced environment; supervisory experience preferred.
23h
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Retail Assistant Store Manager-TUTWILER FARMS
Trussville, Alabama, United States
$19-$23/hr OnsiteFull Time
Proven sales, customer experience, and operational results; prior management experience preferred, ideally in retail. Requires communication, coaching, de-escalation, flexibility, and high school diploma, GED, or relevant work experience.
2d
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Legal Contract Manager
Birmingham, Alabama, United States
$84k-$115k/yr OnsiteFull Time
5+ YOEBachelor’s degree and 5 years of related experience, or high school diploma/GED and 9 years. Requires vendor contract negotiation, contractual risk assessment, escalation, analysis, and communication skills.
Ariba, Archer, Onit, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook
2mo
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6530 - Assistant Store Manager PT
Tuscaloosa or Indianapolis or Philadelphia
OnsitePart Time
Retail supervisory experience with ability to lead sales, manage staff, handle cash and inventory, resolve customer escalations, perform merchandising, and meet physical demands (lift up to 50 lbs, stand entire shift). Must be legally authorized to work in the U.S.
MPOS, Lids Custom
1mo
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Manager On Duty
Montgomery, Alabama, United States
$19/hr OnsiteFull Time
Oversee pool and front desk operations, ensure safety and service standards, coach staff, maintain pool systems, handle parent escalations; high school diploma/GED required; prior supervisory or swim instructor experience preferred.
1mo
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Analyst I-Access Off-Net Order Delivery
Mobile, Alabama, United States
OnsiteFull Time
Experience with telecom carrier/circuit delivery, project and vendor management, escalation handling, knowledge of Ethernet/fiber/DIA/MPLS, strong communication, and Excel/CRM proficiency.
Microsoft Excel, CRM
2mo
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Help Desk Lead
Montgomery, Alabama, United States
OnsiteFull Time
7+ YOE7+ years help desk management, active Secret clearance, experience with ITSM/ticketing, incident management, escalation coordination, operational reporting, and Agile sustainment integration.
ITSM, Agile
2w
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Team Leader - Operations - Healthcare Call Center (Medicare/Medicaid)
Alabama, United States
RemoteFull Time
Supervise call center associates, monitor KPIs, provide feedback and coaching, approve payroll, handle escalations, participate in hiring and training, and communicate with clients and management.
2mo
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Help Desk Lead
Montgomery, Alabama, United States
OnsiteFull Time
7+ YOE7+ MgmtRequires DoD Secret clearance, 7+ years help desk management, experience with enterprise operational systems, ITSM/ticketing, incident management, escalation coordination, operational reporting; ITIL Foundation and Security+ preferred.
FMxC2, IMDS, IMDS-MSM, FEM, PAMS
6d
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Technology Support Specialist I
Montgomery, Alabama, United States
$23-$35/hr OnsiteFull Time
Provides hardware and software support, manages help desk tickets, configures workstations, documents resolutions, escalates issues, and supports technology upgrades in a credit union environment.
CompTIA A+, MTA, MCSA, Help Desk
1mo
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VP, Global Support & Technical Success
Missouri or Texas or Tennessee or South Carolina or Rhode Island or Pennsylvania or Oregon or Oklahoma or Ohio or New York or New York City or Nevada or New Jersey or Parsippany-Troy Hills or New Hampshire or North Carolina or Montana or Mississippi or Minnesota or Michigan or Maine or Maryland or Massachusetts or Louisiana or Kansas or Indiana or Illinois or Idaho or Iowa or Hawaii or Georgia or Florida or District of Columbia or Connecticut or Colorado or California or Arizona or Arkansas or Alabama or Nebraska or Wisconsin or Washington or Virginia or New Mexico or Utah
$225k-$255k/yr RemoteFull Time
10+ YOE10+ Mgmt10+ years leading global support or technical services, experience scaling AI-powered support operations, strong data and escalation management skills, bachelor’s degree or equivalent required.
Zendesk, Forethought, Gainsight, Gainsight CustomerOS, Salesforce, Staircase AI, Gainsight Health Scores
1w
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Event Staff | Part-Time | Mobile Convention Center
Mobile, Alabama, United States
$12-$13/hr OnsitePart Time
High school diploma or equivalent; event, guest service, crowd management, or crowd control experience is a plus but not required. Requires communication, organization, flexibility, and de-escalation skills.
2-way radio
3w
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Team Member Engagement Cooridnator
Vance, Alabama, United States
FieldFull Time
1+ YOEHigh school diploma,1+ years experience in operations/administrative/engagement roles,strong communication,organizational and follow-up skills,ability to manage trackers and calendars,confidentiality and escalation handling.
Microsoft Excel, Microsoft Outlook, Microsoft Teams, Microsoft PowerPoint
1mo
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Intermediate Network Engineer/Telecom Specialist - PAE Fires IT Support (AL, Huntsville)
Huntsville, Alabama, United States
OnsiteFull Time
Implements and maintains mission network voice/data/video solutions, provides telecom infrastructure and configuration management, supports 24/7 availability, and delivers Tier 3 escalation for VoIP, WAN, and wireless issues.
2w
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Contract Analyst
Huntsville, Alabama, United States
OnsiteFull Time
2+ YOEReview and triage contracts, perform initial risk assessments, escalate legal issues, support contract lifecycle management, and maintain contract records; bachelor's degree and 2 years contract or legal operations experience required.
contract lifecycle management systems, vendor management platforms, document management systems, contract AI tools
4w
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Supervisor Patient Scheduling
Birmingham, Alabama, United States
OnsiteFull Time
1+ YOEHigh school diploma, 1+ year registrar or scheduler experience in healthcare, strong customer service, de-escalation, multi-tasking, EPIC Cadence/Prelude experience a plus.
EPIC Cadence, EPIC Prelude, EHR
2d
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Lead Customer Service and Tech Support
Santa Rita or Chantilly or Huntsville or Lanham or United States
$65k-$85k/yr OnsiteFull Time
Requires active Secret clearance, CompTIA Security+, bachelor's degree or equivalent, 5+ years of IT experience, and 1–2 years supervising, leading, or handling Tier 3 escalations.
Learning Management System
2w
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MAS Nurse
Birmingham, Alabama, United States
FieldFull Time
Alabama RN license and Alabama Nurse Delegation Program certification required. Requires independent work, crisis intervention, de-escalation, communication, organization, confidentiality, and personal transportation.
computer
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