24 escalations manager jobs at 20 companies in Bellingham, WA
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Assistant Store Manager
Richmond, British Columbia, Canada
$43k-$50k/yrOnsiteFull Time
Psycho Bunny: Premium apparel and accessories retailer
3+ YOE3+ years retail management experience; able to support recruitment, training, KPI and P&L management, deliver high customer service, resolve guest escalations, and coach team members.
Sydney or Melbourne or New York City or Toronto or Austin or Palo Alto or Vancouver or Gurgaon or Tel Aviv or Dublin
HybridFull Time
MongoDBNASDAQ: MDB: Cloud-based document database platform for software application development.
3+ YOE3+ MgmtRequires 3+ years running a technical support team or organization, people management, customer escalation, troubleshooting, communication, and customer advocacy skills. Cloud, SaaS, database, and Tableau experience are desirable.
Amazon Web Services, SaaS, IaaS, PaaS, NoSQL, Tableau, AWS, Google Cloud, Microsoft Azure, MongoDB Atlas
Optix: Software platform for managing coworking and flexible workspaces.
3+ YOE3+ years in customer success or account management at a tech company, proven retention/expansion results, portfolio ownership, escalation handling, cross-functional collaboration, AI and HubSpot familiarity, eligible to work in Canada.
BC Family Maintenance Agency: Administers child and spousal maintenance services in British Columbia.
3+ YOETwo-year college diploma or equivalent education; three years of client service and computer application experience; strong communication, problem-solving, de-escalation, empathy, and customer service skills.
Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Teams
Lids: Retailer of licensed sports apparel, headwear, and accessories.
Retail management experience with ability to lead staff, drive sales, manage inventory and operations, resolve customer escalations, perform cash handling, and meet physical demands (standing, lifting up to 50 lb).
Evergreen Recovery Centers: Provides integrated substance use and mental health recovery services.
2+ YOE2+ years working with adults experiencing homelessness, mental illness, or substance use; knowledge of de-escalation and motivational interviewing; ability to advocate within criminal justice system.
Community Food Co-op: A community-owned natural foods grocery store and cooperative.
Leadership experience in retail or customer service; strong communication, mentoring, problem-solving, de-escalation, cash handling, loss prevention, and compliance skills. Microsoft Office proficiency required; Paylocity preferred.
Microsoft Word, Microsoft Excel, Microsoft Teams, Paylocity, POS systems
Illumio: Provides zero-trust segmentation software to contain cyberattacks.
Experience as a technical support engineer, expertise with Windows and Linux, public cloud experience, strong communication and problem-solving, ability to mentor and manage escalations; fluency in English, Spanish and/or Portuguese.
Live Nation EntertainmentNYSE: LYV: Sells tickets and produces concerts for live entertainment events.
Conduct in-person ticket sales, reconcile receipts, provide exceptional customer service and de-escalation, describe venue seating, manage will-call, and work evenings/weekends/holidays.
Ticketmaster, Archtics, TM Host, Microsoft Word, Microsoft Excel, Microsoft Outlook
Miratech: Provides digital engineering and IT consulting for global enterprises
10+ YOE10+ years in Unified Communications engineering/support; expertise in Webex Calling, Webex Contact Center, SIP Trunking, Splunk, CDR, incident management, vendor escalation, and UC monitoring.
Cisco Webex Control Hub, Cisco Webex Calling, Cisco Webex Contact Center, Voice Recording, IPC Connexus, SIP Trunking, Red Sky, Microsoft Teams Meetings, Splunk, Call Detail Records (CDR), Copilot
MHSU Clinician, Bachelors - Community Mental Health & Substance Use Services
Chilliwack, British Columbia, Canada
$45-$56/hrFieldPart Time
Fraser Health: Regional health authority providing public medical and community services.
2+ YOEBachelor's in social work/clinical counselling or related field, eligible for registration, valid Class V BC driver licence, 2+ years related MHSU experience, client assessment, case management, crisis and de-escalation skills.
Casual Specialized Child/Youth Support Worker - Richmond
Richmond, British Columbia, Canada
$29/hrOnsitePart Time
Strive Living Society: Provides residential and community inclusion support services for individuals.
1+ YOERequires 1+ year of relevant experience or equivalent education, Class 5 BC driver's license with clean abstract, First Aid and CPR, Positive Behaviour Management, Food Safe, English communication, and crisis de-escalation skills.
Lifeline Connections: Provides behavioral health treatment and recovery services for communities.
Provide nonclinical program support including scheduling, triaging calls, client de-escalation, recordkeeping, client budget management, basic accounting, and computer/MIS operation; valid Washington driver's license required; associate or bachelor's in human services preferred.
Commissionaires Victoria, the Islands and Yukon: Provides security guarding and identity verification services in Canada.
Leadership of Mobile Patrol and after-hours security operations; incident escalation; coordination with SOC; staff training; BC security licensure and a valid driver’s license.
Bath & Body WorksNYSE: BBWI: Sells personal care and home fragrance products.
High school diploma, GED, or relevant work experience; retail sales and customer experience results, communication, coaching, de-escalation, adaptability, and availability for varied shifts.
Marc Jacobs: Designs and sells luxury apparel, accessories, and fragrances.
3+ YOE3+ years retail experience, cash handling and POS familiarity, strong communication, ability to open/close store, de-escalate customers, work evenings/weekends/holidays.
City of Bellingham: Local municipal government serving the residents of Bellingham, Washington.
1+ YOEBachelor's degree in a related field or equivalent experience, plus one year in program coordination, code compliance, or regulatory enforcement. Requires Washington driver's license, driving record, background check, and de-escalation training.
Vancouver Airport Authority: Operates and manages the Vancouver International Airport.
2+ YOEMinimum 2 years related experience, 1–2 years post-secondary education preferred, proven leadership supervising frontline teams, strong customer service and de-escalation skills, ability to perform physical tasks and proficiency with common computer applications.