HiringCafe
Join our community

91 escalations manager jobs at 59 companies in Washington

3w
Save
Mark Applied
Hide
Escalations Manager, AFP Partner Success Team
Bellevue or Atlanta or Nashville
$104k-$160k/yr OnsiteFull Time
Amazon
AmazonNASDAQ: AMZN: Global online retail and cloud computing technology provider.
5+ YOE5+ years program or project management experience; data-driven; ownership of program strategy and end-to-end delivery; strong communication and stakeholder influence; experience building reporting, SLAs, knowledge management, and escalation paths.
Job PostingView all
4d
Save
Mark Applied
Hide
Product Manager
Alabama or Arkansas or Arizona or California or Colorado or Connecticut or Delaware or Florida or Georgia or Illinois or Indiana or Kentucky or Louisiana or Maryland or Maine or Michigan or Minnesota or Missouri or North Carolina or New Hampshire or New Jersey or New York or Ohio or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Vermont or Washington
RemoteFull Time
ServiceTrade
ServiceTrade: Software platform for commercial mechanical and fire contractors.
3+ YOE3+ years B2B SaaS product management, roadmap ownership, customer escalation management, technical understanding of APIs/integrations, strong stakeholder communication and metrics-driven delivery.
Jira, Wrangle, Monday, Claude, APIs, iOS SDK, Android SDK
Job PostingView all
1w
Save
Mark Applied
Hide
Engagement Manager
Seattle, Washington, United States
$140k-$175k/yr OnsiteFull Time
Tata Consultancy Services
Tata Consultancy ServicesNational Stock Exchange of India: TCS: Global provider of IT services, consulting, and business solutions.
16+ YOEManage client engagements, stakeholder relationships, engagement P&L, handle escalations, and coordinate cross-functional delivery; program management experience required.
Job PostingView all
3w
Save
Mark Applied
Hide
TikTok Shop - Escalation Program Manager
Seattle, Washington, United States
$89k-$160k/yr OnsiteFull Time
TikTok
TikTok: Global short-form video hosting and social media platform.
3+ YOE3+ years customer service experience; experience creating/handling escalations, stakeholder management, process and tooling optimization, and using AI/automation to improve operations.
Job PostingView all
2mo
Save
Mark Applied
Hide
Manager, Implementation (Global Payroll)
Seattle or New York City or San Francisco or Austin or United States
$94k-$171k/yr HybridFull Time
Rippling
Rippling: Unified platform managing workforce HR, IT, and finance operations
5+ YOE2+ Mgmt5+ years SaaS implementation/ professional services experience; 2+ years leading a team; experience coaching managers, resolving escalations, driving customer adoption, and improving processes.
Slack, Microsoft 365
Job PostingView all
3w
Save
Mark Applied
Hide
Mediation Services Manager
Tacoma, Washington, United States
$28-$34/hr OnsiteFull Time
Washington REALTORS
Washington REALTORS: Statewide professional trade association advocating for real estate agents.
5+ YOEGED and 5+ years professional case management or escalated customer service experience; supervisory experience; mediator certification preferred; strong communication, database and Microsoft Office 365 proficiency.
Microsoft Office 365, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft SharePoint, Microsoft OneNote, Microsoft Teams, Microsoft Outlook, Zoom
Job PostingView all
1mo
Save
Mark Applied
Hide
District Services Manager
California or Colorado or Connecticut or Rhode Island or Nevada or New York City or Ithaca or Westchester County or Washington or United States
$80k-$120k/yr FieldFull Time
The Home Depot
The Home DepotNYSE: HD: Retailer of home improvement products, building materials, and tools.
3+ YOE3+ years of work experience, high school diploma/GED, ability to manage service providers, resolve escalations, conduct inspections, and collaborate with internal partners; must be 18+ and legally permitted to work in the U.S.
Medallia IVOC, Google Reviews, BBB
Job PostingView all
1mo
Save
Mark Applied
Hide
Technical Account Manager
Needham or California or Connecticut or Florida or Georgia or Illinois or Massachusetts or Maryland or Maine or Michigan or New Hampshire or New Jersey or New York or North Carolina or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Washington or Virginia
$124k-$143k/yr RemoteFull Time
Advisor360°
Advisor360°: Provides an integrated SaaS platform for wealth management firms.
5+ YOE5+ years in TAM/Solutions Engineer/Technical Consultant roles; experience with SaaS/FinTech, API and SSO integrations, platform architecture, onboarding, escalations, and client-facing technical strategy.
APIs, SSO
Job PostingView all
1mo
Save
Mark Applied
Hide
Area Manager - Vertical Transportation
Bothell, Washington, United States
$165k-$175k/yr FieldFull Time
Lerch Bates
Lerch Bates: Technical consultancy for building system design and management
5+ YOE5+ years in vertical transportation, elevator consulting, construction, or related industry; leadership experience; strong knowledge of elevators/escalators; bachelor's degree preferred; proficiency with Microsoft Office and CAD; ability to travel regionally.
Microsoft Office, CAD
Job PostingView all
4w
Save
Mark Applied
Hide
Customer Service Manager
Pullman, Washington, United States
$50k-$70k/yr OnsiteFull Time
Cherie Amour
Cherie Amour: Provides professional boudoir photography and luxury lingerie retail services.
3+ YOE3+ years customer service or hospitality leadership, experience managing and coaching teams, strong communication, KPI-driven, escalations management, and CRM familiarity.
Job PostingView all
1mo
Save
Mark Applied
Hide
Senior Manager/Manager, Concierge (Contact Centre)
Vancouver or Toronto or New York City or Los Angeles or Seattle
$100k-$300k/yr OnsiteFull Time
Aritzia
AritziaToronto Stock Exchange: ATZ: Designs and sells everyday luxury women's clothing and accessories.
Proven contact centre management experience (preferably retail), ability to lead high-performing teams, drive sales and service excellence, collaborate cross-functionally, and resolve client escalations.
Job PostingView all
2d
Save
Mark Applied
Hide
Manager, Technical Support
Seattle, Washington, United States
$90k-$160k/yr RemoteFull Time
Outreach
Outreach: AI platform for sales engagement and revenue intelligence
3+ YOE3+ Mgmt3+ years managing IT/support teams, BS in CS/Engineering, experience with enterprise SaaS, escalations, incident and KPI management, mentoring leaders, and applying AI best practices.
Job PostingView all
3w
Save
Mark Applied
Hide
DIETARY MANAGER
Kirkland, Washington, United States
$66k-$87k/yr OnsiteFull Time
Universal Health Services
Universal Health ServicesNYSE: UHS: Operates acute care hospitals and behavioral health facilities.
3+ YOEBachelor's or Master's in Nutrition/Dietetics, RD and Washington dietitian required, 3+ years dietary experience in healthcare, CPR/First Aid/Handle with Care/Verbal De-Escalation required; leadership and menu management experience.
Job PostingView all
6d
Save
Mark Applied
Hide
Strategic Account Manager 3
Virginia or Washington or Canada or United Kingdom
HybridFull Time
Behavox
Behavox: AI-powered surveillance and compliance software for financial institutions
Experience managing enterprise SaaS accounts for regulated financial institutions, renewal and expansion ownership, escalation management, and strong strategic and operational execution.
Job PostingView all
2w
Save
Mark Applied
Hide
Customer Support Manager
Algona, Washington, United States
$87k-$120k/yr OnsiteFull Time
COMC
COMC: Online marketplace and consignment platform for trading card collectors.
3+ YOE3+ years customer support leadership experience, hands-on Zendesk administration, people management, SOP/process design, data and KPI-driven decision making, strong communication and escalation management skills.
Zendesk
Job PostingView all
1w
Save
Mark Applied
Hide
Customer Success Manager
Coppell or Waltham or Lewis Center or Lithia Springs or Tampa or Irvine or Santa Clara or Tukwila
HybridFull Time
Centersquare
Centersquare: Provides secure colocation and data center connectivity services.
5+ YOE5+ years customer-facing experience in data center colocation or managed hosting; bachelor\u0002s degree required; strong executive communication, account retention and escalation management skills; ability to travel up to 50%.
Job PostingView all
5d
Save
Mark Applied
Hide
Senior Account Manager
Everett, Washington, United States
OnsiteFull Time
GTS Distribution
GTS Distribution: Wholesale distributor of gaming, sports, and entertainment collectibles.
5+ years account management/sales experience preferred; bachelor\u0002s in business/marketing preferred; strong sales, presentation, Excel and MS Office skills; ability to mentor, resolve escalations, and build customer relationships.
Microsoft Excel, Microsoft Office, MAS200, Sage
Job PostingView all
2d
Save
Mark Applied
Hide
Site Operations Manager
Seattle or Bellevue
$88k-$99k/yr OnsiteFull Time
Plymouth Housing
Plymouth Housing: Provides permanent supportive housing and services for homeless adults.
4+ YOE2+ MgmtBachelor's degree or equivalent, 4+ years property management/building operations experience, 2+ years supervisory experience, knowledge of landlord-tenant law and Fair Housing, crisis de-escalation, and proficiency with Microsoft Office and property management software.
Microsoft Office, Yardi
Job PostingView all
2w
Save
Mark Applied
Hide
Community Justice Case Manager - REACH
Burien, Washington, United States
$74k-$88k/yr FieldFull Time
Evergreen Treatment Services
Evergreen Treatment Services: Provides addiction treatment and outreach services to vulnerable communities.
High school diploma or equivalent; experience in outreach or case management preferred; knowledge of harm reduction, racial equity, and criminal-legal advocacy; strong communication, organizational, and de-escalation skills.
Microsoft Office, Microsoft Outlook, Microsoft Teams, Edge, Google Workspace
Job PostingView all
1mo
Save
Mark Applied
Hide
Senior Manager, Customer Success
San Francisco or Denver or Seattle or New York City
$130k-$168k/yr RemoteFull Time
BackerKit
BackerKit: Provides crowdfunding and pledge management tools for creators.
Experience managing Customer Success or Support teams in a tech/SaaS environment; coaching, escalation handling, process improvement, data-driven decision making, hiring/onboarding, and strong communication skills.
Job PostingView all

Explore Jobs

Expand Your Job Search