68 escalations manager jobs at 52 companies in Buda, TX
2w
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Support Escalations Manager
Austin or United States
RemoteFull Time
7+ YOE2+ Mgmt7+ years in client support/incident management/risk operations with 2+ years people leadership; regulated-industry experience; strong communication, analytics, and risk & controls knowledge.
Zendesk, HubSpot, Salesforce, ServiceNow, Jira, Google Workspace, Microsoft Office
3mo
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Customer Care Escalations Associate (Property Tax)
Rochester or Dallas or Austin
$39k-$46k/yr RemoteFull Time
3+ YOE3+ years in customer support; tax/banking/mortgage/real estate industry experience; HS diploma required; strong communication and problem-solving; proficient with Microsoft; able to manage high-volume, fast-paced environment.
Microsoft Office, Multiple systems
2d
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Regional Manager
Austin or Dallas or North America
OnsiteFull Time
5+ YOE5+ years in telecommunications field operations, supervisory experience, strong client-facing and communication skills, ability to manage staffing, schedules, logistics, and respond to escalations; ability to travel 25%–50%.
2w
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Manager, Technical Services
Austin, Texas, United States
$133k-$261k/yr HybridFull Time
5+ YOE2+ Mgmt5+ years in technical support or services,2+ years leading technical teams,experience with escalations,case management,operational improvement and cross-functional collaboration.
MongoDB, MongoDB Atlas, AWS, Google Cloud, Microsoft Azure
3mo
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Manager, Implementation (Global Payroll)
Seattle or New York City or San Francisco or Austin or United States
$94k-$171k/yr HybridFull Time
5+ YOE2+ Mgmt5+ years SaaS implementation/ professional services experience; 2+ years leading a team; experience coaching managers, resolving escalations, driving customer adoption, and improving processes.
Slack, Microsoft 365
1d
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Project Site Manager- Semiconductor
Taylor, Texas, United States
OnsiteFull Time
Provide on-site operational leadership for MSR-FSR personnel, manage ~130 employees, ensure client satisfaction, resolve escalations, approve payroll, and report staffing metrics.
3w
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Escalation Manager
Austin or New York City
$105k-$143k/yr OnsiteFull Time
5+ YOE5+ years in TAM/enterprise support/incident or technical program management in B2B SaaS; technical literacy, exceptional communication, crisis leadership, cross-functional influence, and root-cause orientation.
2mo
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Sr. Tech Infra Program Manager, DTI Product Integration
Austin or Nashville or North Reading
$141k-$201k/yr OnsiteFull Time
5+ YOE5+ years program/technical project management and technical experience; managing escalations, stakeholder influence, risk mitigation, and IT infrastructure deployments. Bachelor's preferred.
1d
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Service Delivery Manager - Austin, Texas
Austin, Texas, United States
$115k-$125k/yr RemoteFull Time
4+ YOEBachelor's degree,4+ years customer-service experience (or 6+ years communications tech with 2+ customer-facing),legal U.S. work authorization,ability to manage maintenance agreements,customer and partner relationships,reporting and escalation.
5d
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General Manager
Bee Cave, Texas, United States
OnsiteFull Time
5+ YOE5+ MgmtBachelor's or equivalent, 5+ years overseeing 50+ staff, P&L ownership, revenue and guest-experience leadership, hiring and talent development, ability to operate autonomously and manage escalations.
1mo
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Manager, Investor Services
United States or New York City or Columbus or Austin or San Francisco
$147k-$203k/yr RemoteFull Time
5+ YOE5+ years in operations or program management; experience leading complex cross-functional initiatives, operational execution, escalation management, governance, stakeholder influence, and strong written/verbal communication.
ChatGPT, Glean, Claude, Delphina
1mo
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Order Fulfillment Manager
Austin, Texas, United States
HybridFull Time
Lead global order fulfillment, manage shipment visibility and backlog, escalate and resolve operational risks, partner with contract manufacturers and cross-functional teams, and manage a fulfillment team in a fast-paced hardware/technology environment.
1mo
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Customer Success Manager
Austin, Texas, United States
HybridFull Time
Proven experience managing strategic/enterprise SaaS accounts, driving retention and upsell, strong stakeholder management, escalation handling, strategic account planning, and CRM tooling experience (HubSpot, Salesforce, Vitally, Zendesk).
HubSpot, Salesforce, Vitally, Zendesk
5d
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Customer Success Manager
Austin, Texas, United States
$60k-$75k/yr OnsiteFull Time
3+ YOE3+ years post-sale customer ownership experience; onboarding, account health, escalation management, CRM proficiency (HubSpot preferred), spreadsheet reconciliation, and strong written communication.
HubSpot
3w
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5495 - Assistant Store Manager PT
San Marcos, Texas, United States
OnsitePart Time
Retail management experience with ability to drive sales, manage staff, execute visual merchandising, operate MPOS/Lids Custom, handle cash, and resolve customer escalations.
MPOS, Lids Custom
1mo
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Customer Care Manager-UK
Armilla or United Kingdom or Austin
RemoteFull Time
Proven experience managing complex, customer-facing escalations in a SaaS or enterprise software environment; strong written and verbal communication, organizational skill, cross-functional collaboration, and ability to influence without direct authority.
Salesforce
1mo
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AGS Supply Business Manager
Austin or Santa Clara
$88k-$121k/yr OnsiteFull Time
Experience in supply chain/project management, supplier support and escalation, cost reduction and capacity readiness; strong problem solving, interpersonal and cross-functional collaboration skills.
2d
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Customer Operations Manager
Austin or Dublin
$71k-$114k/yr HybridFull Time
4+ YOE4+ years in billing/revenue/quote-to-cash operations, deep CPQ/order-to-cash knowledge, Salesforce experience, strong analytical and communication skills, ability to lead cross-functional teams and manage high-severity escalations.
Salesforce, CPQ, ERP, CRM
1w
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Assistant Attorney Manager - Case Development Intake
San Antonio or Austin or Dallas or Houston or Corpus Christi or Irving
$100k/yr OnsiteFull Time
JD and Texas bar required; litigation experience preferred. Must manage attorneys, oversee case intake/development, ensure compliance with deadlines and SOLs, and handle escalated client issues.
Advologix, Microsoft PowerPoint
1mo
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Manager, Customer Success Management NAM West
Austin or United States or North America
$130k-$150k/yr HybridFull Time
3+ YOE3+ MgmtBachelor’s degree or equivalent experience; 3+ years management experience in Technical Account Management/Customer Success/Renewals; 3+ years in a technology company; proven revenue delivery, KPI tracking, mentoring, escalation management, and strong communication skills.
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