1w
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Escalations Manager, Global Response Operations
Austin, Texas, United States
$122k-$180k/yr OnsiteFull Time
5+ YOE5+ years in escalations, trust & safety, crisis response, investigations or related operational field; daily proficiency with AI tools and prompt engineering; strong judgment, written communication, and cross-functional collaboration.
AI tools, LLM
4d
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Support Escalations Manager
Austin or United States
RemoteFull Time
7+ YOE2+ Mgmt7+ years in client support/incident management/risk operations with 2+ years people leadership; regulated-industry experience; strong communication, analytics, and risk & controls knowledge.
Zendesk, HubSpot, Salesforce, ServiceNow, Jira, Google Workspace, Microsoft Office
1d
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Customer Escalations Engineering Technical Leader
San Francisco or Milpitas or San Jose or Chicago or Colorado or Illinois or North Carolina or Texas or Oregon or California or Idaho or Delaware
$184k-$264k/yr RemoteFull Time
8+ YOE8+ years in customer escalations/technical support; deep Meraki Dashboard and cloud-managed networking knowledge; experience leading critical incident responses, trend analysis, cross-functional collaboration, and creating support documentation.
Meraki Dashboard
1mo
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Licensed Escalations Representative Senior - PNC Wealth Management
Pennsylvania or Indiana or Texas or Kentucky or Ohio or North Carolina or West Virginia or Virginia or Illinois
$53k-$88k/yr RemoteFull Time
0+ YOEResolve complex escalated customer complaints for retail/wealth channels; FINRA Series 7 and 63 required; associate degree typical; <1 year professional experience typical; strong communication, problem solving, and customer advocacy skills.
2mo
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VP, TOP Escalations and Supply
Frisco, Texas, United States
OnsiteFull Time
15+ YOE15+ years leadership in cinema/theatrical operations or related tech/logistics fields; senior-level, multi-layered leadership; strong operational analytics and cost management; executive communication skills; willingness to travel.
ServiceNow, Inventory Management Systems, Dashboards and Analytics
2mo
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Customer Care Escalations Associate (Property Tax)
Rochester or Dallas or Austin
$39k-$46k/yr RemoteFull Time
3+ YOE3+ years in customer support; tax/banking/mortgage/real estate industry experience; HS diploma required; strong communication and problem-solving; proficient with Microsoft; able to manage high-volume, fast-paced environment.
Microsoft Office, Multiple systems
3w
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Risk Manager II, Legal Escalations & Discovery
Texas or Washington
$74k-$130k/yr RemoteFull Time
3+ YOEBachelor's degree or equivalent, 3+ years in compliance/governance/audit/legal/risk, experience handling confidential information, strong written/verbal communication, content creation/editing; SQL and Excel preferred.
SQL, Microsoft Excel
1mo
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Product Manager - ServiceTrade Inspections
Durham or Alabama or Arkansas or Arizona or California or Colorado or Connecticut or Delaware or Florida or Georgia or Illinois or Indiana or Kentucky or Maryland or Michigan or Minnesota or Missouri or North Carolina or New Hampshire or New Jersey or New York or Ohio or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Vermont or Washington
RemoteFull Time
5+ YOE5+ years product management in B2B SaaS with 2+ years in a senior PM role; roadmap ownership, stakeholder communication, escalation/crisis management, technical integrations/APIs knowledge; mobile app and field service experience preferred.
APIs, iOS SDK, Android SDK, Joyfill
2w
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Manager, Program Management
Edmond or Frisco
$100k-$120k/yr HybridFull Time
5+ YOE5+ years in staffing/workforce solutions or client services; high school diploma required; bachelor\u0002s coursework preferred; strong client relationship, KPI management, escalation, and governance experience.
3d
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Manager, Technical Services
Austin, Texas, United States
$133k-$261k/yr HybridFull Time
5+ YOE2+ Mgmt5+ years in technical support or services,2+ years leading technical teams,experience with escalations,case management,operational improvement and cross-functional collaboration.
MongoDB, MongoDB Atlas, AWS, Google Cloud, Microsoft Azure
3w
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Operations Manager
Huntsville, Texas, United States
OnsiteFull Time
Manage warranty and finance contract closings, evaluate and create final sales agreements, coordinate projects and contractors, manage vendors and schedules, handle customer service escalations, maintain databases, and review commission costing. HS diploma required; associate degree preferred; willing to travel up to 50% locally.
2mo
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Manager, Implementation (Global Payroll)
Seattle or New York City or San Francisco or Austin or United States
$94k-$171k/yr HybridFull Time
5+ YOE2+ Mgmt5+ years SaaS implementation/ professional services experience; 2+ years leading a team; experience coaching managers, resolving escalations, driving customer adoption, and improving processes.
Slack, Microsoft 365
1mo
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Onboarding Manager (Client Services)
Dallas or Atlanta or United States or Canada
HybridFull Time
3+ Mgmt3+ years people management experience leading onboarding/customer-facing teams; strong operational and data skills; ability to de-escalate clients; experience with HubSpot, Arrows, Metabase a plus.
HubSpot, Arrows, Metabase
2w
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Sustainment Project Manager (R5302)
Dallas, Texas, United States
$150k-$220k/yr OnsiteFull Time
6+ YOE6+ years technical project/program management or sustainment experience; cross-functional execution with engineering, manufacturing, supply chain; strong technical fluency, risk escalation, and leadership reporting skills.
1w
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Program Manager 4-ProdDev
Nashville or Austin
$102k-$210k/yr OnsiteFull Time
5+ YOE5+ years managing complex cross-functional enterprise projects; cloud infrastructure/storage knowledge preferred; strong communication, collaboration, escalation, and data/problem-solving skills; SQL and dashboard experience a plus.
SQL, Horizon
1mo
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Client Onboarding Manager
Shenandoah or Conroe
OnsiteFull Time
5+ YOE3+ Mgmt5+ years in SaaS implementation/HR tech, 3+ years people management, capacity planning, resource allocation, using data/CRM/KPIs for process improvement, and de-escalating high-risk deployments; familiarity with HCM platforms preferred.
UKG, Ceridian Dayforce, Workday, iSolved, CRM
2w
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Escalation Manager
Austin or New York City
$105k-$143k/yr OnsiteFull Time
5+ YOE5+ years in TAM/enterprise support/incident or technical program management in B2B SaaS; technical literacy, exceptional communication, crisis leadership, cross-functional influence, and root-cause orientation.
3w
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Dir, AMS Global Escalation Management
Houston or Texas or United States or Canada or Ontario
$144k-$348k/yr HybridFull Time
10+ YOEBachelor's degree or equivalent; 10+ years in operations/service delivery/support or escalation management; experience leading managers; strong executive communication, judgment, and decision-making.
6d
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Scan Data Programs Manager
New Hartford or Colorado or Georgia or North Carolina or Minnesota or Pennsylvania or New York or Illinois or Texas or Florida
$90k-$110k/yr RemoteFull Time
3+ YOE3+ years program or operations experience; strong stakeholder communication; ticketing/tool experience; detail-oriented with reporting and escalation skills.
Jira, Zendesk, Salesforce, Microsoft Teams
1mo
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Technical Account Manager
Needham or California or Connecticut or Florida or Georgia or Illinois or Massachusetts or Maryland or Maine or Michigan or New Hampshire or New Jersey or New York or North Carolina or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Washington or Virginia
$124k-$143k/yr RemoteFull Time
5+ YOE5+ years in TAM/Solutions Engineer/Technical Consultant roles; experience with SaaS/FinTech, API and SSO integrations, platform architecture, onboarding, escalations, and client-facing technical strategy.
APIs, SSO
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