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22 escalations manager jobs at 17 companies in Chula Vista, CA

1mo
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Merchandising Manager - Environmental Chambers
Oceanside, California, United States
$75k-$85k/yr OnsiteFull Time
TestEquity
TestEquityNASDAQ: DSGR: Distributor of electronic test and measurement solutions.
Bachelor's in engineering or technical discipline required; product management experience in industrial/electronics distribution preferred; strong analytical skills and Microsoft Office proficiency; comfortable with risk escalation and aggressive timelines.
Microsoft Word, Microsoft Outlook, Microsoft Teams, Microsoft PowerPoint
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2mo
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Insurance Unit Manager/Supervisor
Poway or San Diego
$78k-$133k/yr HybridFull Time
GEICO
GEICO: Provides vehicle and property insurance services to consumers.
2+ YOE2+ Mgmt2+ years supervisory experience (or 4+ years without degree), ability to lead teams, analyze KPIs, manage customer escalations, and work flexible schedules including nights and weekends.
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1mo
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Sr. Manager, Next Level Help, Intuit Enterprise Suite
Atlanta or Frisco or Mountain View or San Diego
HybridFull Time
Intuit
IntuitNASDAQ: INTU: Provides financial software for accounting, tax, and personal finance.
8+ YOE3+ Mgmt8+ years in customer support/customer success/technical services leadership with 3+ years managing managers; Bachelor's required; experience building Tier 3/escalation functions; domain experience with mid-market SaaS accounting/payroll/payments; data-fluent and strong executive communication; up to 15% travel.
Intuit Enterprise Suite, QuickBooks, NetSuite, Sage Intacct
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2w
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Senior Account Manager - People Solutions
San Diego, California, United States
$80k-$105k/yr OnsiteFull Time
Lockton
Lockton: Provides insurance brokerage and global risk management solutions.
3+ YOE3+ years client services experience in brokerage/commercial insurance; bachelor\u0002s degree or equivalent; strong Microsoft Office skills; ability to analyze trends, resolve escalations, travel, and work outside business hours.
Microsoft Word, Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint
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1w
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Operations Lead, Walmart, Inc.
San Diego, California, United States
$120k-$155k/yr OnsiteFull Time
Brain Corp
Brain Corp: Develops AI software for commercial autonomous mobile robots.
5+ YOE2+ MgmtBachelor's degree required,5+ years operations/analytics/BI experience with 2+ years leadership; strong stakeholder communication, data analysis, process improvement, Salesforce experience, and ability to manage escalations for large enterprise accounts.
Salesforce
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3w
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Mgr, Service Center • Masters PODs
Tempe or San Diego or Fort Mill
$67k-$111k/yr OnsiteFull Time
LPL Financial
LPL FinancialNASDAQ: LPLA: Provides independent financial advisory and wealth management services.
2+ YOE2+ MgmtLead a service center team (~13–15), coach and develop staff, manage performance and escalations; 2+ years team lead/manager experience; SIE and Series 7 required within 90 days; bachelor’s preferred or 6+ years related experience.
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1mo
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Sr. Professional, Client Account Services
San Diego or Dallas
$74k-$100k/yr OnsiteFull Time
Cotality
Cotality: Provides property data, analytics, and workflow intelligence solutions.
5+ YOEBachelor’s degree or equivalent; 4+ years mortgage industry experience and 5+ years in client-facing or account management roles. Strong onboarding, client engagement, UAT, escalation management, and mentoring skills.
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Caregiver Liaison and Admin Friday to Tuesday
La Jolla, California, United States
$23-$25/hr OnsiteFull Time
Cheer Home Care
Cheer Home Care: Provides personalized in-home care and nursing services for seniors.
Friendly, organized, technology-comfortable candidate to manage scheduling, front-desk reception, caregiver support, and escalation during Friday–Tuesday schedule including weekend/overnight coverage.
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1w
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Operations Expert, Aerospace & Defense (US)
United States or Carlsbad
$27-$40/hr RemoteFull Time
Airspace
Airspace: AI-powered logistics platform for time-critical freight delivery.
Expert-level experience as an Operations Specialist III or equivalent, ability to resolve escalations, coach teammates in real time, monitor live queues, and interface with account managers and leadership.
Airspace Platform
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4d
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Commercial Insurance Analyst
Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$20-$48/hr RemoteFull Time
Accenture
AccentureNYSE: ACN: Global professional services firm providing consulting and technology solutions.
2+ YOERequires 2+ years of commercial property hazard and liability insurance experience; call center, client management, escalation resolution, commercial lending, problem-solving, and communication skills preferred.
Microsoft Excel
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1mo
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Service Delivery Tier 2 Rep
Carlsbad or San Jose or San Francisco or New York City or United States
$63k-$118k/yr OnsiteFull Time
Viasat
ViasatNASDAQ: VSAT: Provides global satellite broadband and secure networking communication services.
1+ YOE1–2 years HR operations or case management experience; strong problem solving, discretion, Workday and Microsoft Office proficiency; experience with escalated HR cases and regional lifecycle transactions.
Workday, Microsoft Office, ServiceNow
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4d
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On-Call Resident Counselor
San Diego, California, United States
$24-$25/hr OnsitePart Time, Temporary
San Diego LGBT Community Center
San Diego LGBT Community Center: Providing health and social services to San Diego's LGBTQ community.
1+ YOERequires 1+ year supporting LGBTQ+ youth, people living with HIV, or communities of color; homelessness experience, trauma-informed de-escalation, crisis management, leadership, and overnight availability. Spanish preferred.
electronic recordkeeping systems, client management software, case documentation tools
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2mo
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Target Security Specialist
Spring Valley, California, United States
$20/hr OnsitePart Time
Target
TargetNYSE: TGT: General merchandise retailer operating physical stores and e-commerce.
High school diploma or equivalent, 18+ years old, ability to lift up to 40 lbs, effective communication, de-escalation and crowd management skills, ability to climb ladders and follow AP policies.
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2mo
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Residential Associate (Full-time)
Chula Vista, California, United States
$23-$25/hr OnsiteFull Time
SBCS
SBCS: Provides comprehensive social services for San Diego families.
1+ YOESupervise and care for youth ages 12–17, implement schedules, prepare meals, conduct crisis intervention/de-escalation, manage medications, maintain cleanliness, and complete reports; requires 1 year related experience or equivalent education.
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3w
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Consumer Relations Specialist
San Diego, California, United States
$57k-$77k/yr HybridFull Time
Sony
SonyNYSE: SONY: Sells consumer electronics, video games, and entertainment media.
3+ YOE3+ years in escalated support or community management, high school diploma (BA preferred), exceptional written communication, calm under pressure, familiarity with consumer electronics lifecycles, experience with Salesforce Service Cloud, Microsoft Office and generative AI tools.
Salesforce Service Cloud, Microsoft Office, generative AI tools
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2mo
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Target Security Specialist
Oceanside, California, United States
$21/hr OnsiteFull Time, Part Time
Target
TargetNYSE: TGT: Operates a chain of general merchandise stores and supermarkets.
Must be 18+, high school diploma or equivalent, able to climb ladders and lift up to 40 lbs, comfortable with flexible hours (nights/weekends/holidays), able to use handheld scanners, video surveillance and case management systems, and perform de-escalation and incident response.
Target's video surveillance system, case management system, handheld scanners, multiple frequency devices
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2mo
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Customer Service Lead
San Diego or Los Angeles or Dallas
$26-$30/hr OnsiteFull Time
Western Funding
Western Funding: Provides automobile financing and loan servicing to car dealerships.
Leasing operations and client-relations expertise, advanced problem-solving, leadership/mentoring experience, ability to handle escalations, strong attention to detail, and proficiency with leasing systems; ~15% travel.
The Seamless Lease Connection, CDK, Reynolds & Reynolds, UKG Wallet
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1mo
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Team Lead - Call Center
Tijuana, Baja California, Mexico
OnsiteFull Time
Redial BPO
Redial BPO: Provides nearshore and offshore contact center and outsourcing services.
1+ YOE1+ MgmtCall center experience (1+ years), 1+ year leadership experience, strong coaching and organizational skills, English B2, ability to handle escalations and train agents; high school preferred.
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2mo
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Wireless Sales Lead - Retail Expert - Referrals
Chula Vista, California, United States
$20/hr OnsiteFull Time
Acosta Group
Acosta Group: Provides retail sales, marketing, and merchandising services for brands.
Drive personal sales goals, coach and train sales associates, resolve escalated customer issues, travel between stores, stand for long periods, lift up to 20 lbs, valid driver’s license, background check, 18+.
POS, CRM
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