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29 escalations manager jobs at 26 companies in Eagan, MN

3d
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Sr Manager, Strategic Technical Operations
Eagan or Littleton
$100k-$120k/yr RemoteFull Time
Peak Technologies
Peak Technologies: Provides enterprise mobility and supply chain automation technology solutions.
8+ YOEBachelor's degree or equivalent,8+ years in technical operations/service delivery,experience managing enterprise accounts,cross-functional leadership,escalation management,and program delivery.
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3w
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Senior Manager Global Travel Operations (United States)
Atlanta or Charlotte or Chicago or Dallas or Grand Rapids or Hermitage or Minneapolis
OnsiteFull Time
Deloitte
Deloitte: Global provider of audit, consulting, tax, and advisory services.
Experience with large travel agency operations, travel category procurement and negotiation, GDS (Amadeus/Sabre), online booking tools, strong Excel/PowerPoint skills, customer service and escalation management, and stakeholder influence.
GDS, Amadeus, Sabre, Online Booking Tools, Microsoft Excel, Microsoft PowerPoint
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1mo
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Manager Technical Operations and Resolution
Cottage Grove or Minnesota
$101k-$157k/yr OnsiteFull Time
Andersen Corporation
Andersen Corporation: Manufacturer of windows and doors for residential buildings.
Proven leadership in resolving complex service escalations, root cause analysis, corrective action planning, cross-functional collaboration, strong communication, technical platform familiarity, knowledge of windows/doors, and up to 40% travel.
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1mo
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Team Lead, IT Project Management
Golden Valley or Melville or Louisville or Aurora or Austin
$120k-$179k/yr HybridFull Time
Resideo
ResideoNYSE: REZI: Manufacturing and distributing home comfort and security solutions.
10+ YOE5+ Mgmt10+ years managing enterprise IT/business projects, 5+ years leading PM teams, experience managing contracted and internal PMs, 2+ years using Jira and Confluence, PMO governance, stakeholder escalation, strong executive communication.
Jira, Confluence, ServiceNow
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2w
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Retail Sales Manager - Minneapolis, MN
Minneapolis, Minnesota, United States
$95k-$107k/yr OnsiteFull Time
DHL Group
DHL GroupXetra: DHL: Global provider of logistics and postal services.
3+ YOELeadership and coaching for retail teams, customer service and escalations, Microsoft Excel and CRM proficiency, routine travel, BS/BA or MS/MA with 3+ years experience preferred.
Microsoft Excel, CRM
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1d
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Team Lead (assistant store manager)
Bloomington, Minnesota, United States
$21/hr OnsiteFull Time
Activate
Activate: Operates high-tech, live-action gaming facilities for active entertainment.
1+ YOE1–2 years supervisory or store experience preferred; ability to lift 50 lbs; proficiency with hand and power tools; customer service and escalation handling; Microsoft Office proficiency preferred.
Microsoft Office
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1mo
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Supply Chain Component Site Manager (Shoreview, US)
Shoreview, Minnesota, United States
$147k-$163k/yr OnsiteFull Time
WECTEC Staffing Services
WECTEC Staffing Services: Provides technical staffing and contingent labor for energy industries.
8+ YOEBachelor's in supply chain/engineering/operations, 8+ years supply chain/procurement experience in engineered products, leadership of supplier quality/sourcing/planning, ERP/MRP (SAP) proficiency, supplier development and escalation management.
ERP, MRP, SAP
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2w
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RN Manager
St. Paul, Minnesota, United States
OnsiteFull Time
Acadia Healthcare
Acadia HealthcareNASDAQ: ACHC: Provides inpatient and outpatient behavioral healthcare and addiction treatment.
2+ YOE1+ MgmtCurrent state RN license, 2 years nursing experience and 1 year charge/administrative experience required; BSN preferred; CPR and de-escalation/restraint certification required; strong clinical and leadership skills.
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1mo
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Incident Management Consultant (Hybrid)
Saint Paul, Minnesota, United States
$89k-$164k/yr HybridFull Time
Securian Financial
Securian Financial: Provides life insurance, retirement, and investment services.
3+ YOE3+ years incident and major incident management experience, strong ServiceNow ITSM expertise, problem management and trend analysis skills, SLA/escallation knowledge, executive communication, and 24/7 incident leadership.
ServiceNow, ServiceNow ITSM, ServiceNow Performance Analytics
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1w
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Customer Resolution Coordinator
Minneapolis or Lake Forest or Omaha
OnsiteFull Time
Mastery Logistics Systems
Mastery Logistics Systems: A transportation software building a unified TMS platform to improve efficiency across shippers, carriers, and brokers.
2+ YOE2+ years experience in customer success, technical support, account management, project management or operations; strong communication, cross-functional coordination, and escalation management; bachelor's degree or equivalent preferred.
Salesforce, Jira, Azure DevOps, Asana
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1mo
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District Field Trainer - Great Plains
Kansas City or Omaha or St Louis or Minneapolis or Quad Cities
$127k-$166k/yr OnsiteFull Time
KONE
KONENasdaq Helsinki: KNEBV: Manufactures and services elevators, escalators, and automatic building doors.
5+ YOEFive+ years in elevator/escalator industry with management/training experience; willingness to travel up to 75% (domestic and occasional international); bachelor’s degree or equivalent experience.
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1mo
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Client Executive, Small Government (Risk & Fraud)
Eagan or United States
$106k-$198k/yr RemoteFull Time
Thomson Reuters
Thomson ReutersNASDAQ: TRI: Provides professional software, data, and news services globally.
2+ YOEBachelor's degree or equivalent experience, 2+ years in sales/account management/renewals, consultative selling, complex deal negotiation, CRM (Salesforce) familiarity, strong communication and escalation management skills.
Salesforce
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3d
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Senior Supervisory Control Specialist
Saint Louis or Charlotte or Minneapolis
$87k-$154k/yr OnsiteFull Time
Wells Fargo
Wells FargoNYSE: WFC: Global provider of banking, investment, and mortgage financial services.
4+ YOE4+ years supervisory control or risk management experience; FINRA supervisory license required (Series 7,9/10,24,63 or equivalents); strong social media compliance and risk management skills; experience with escalations and mentoring.
Adtrack, Broadridge, Engage, MyMarketing, Proofpoint, Scout
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6d
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Director, Customer Technical Support
Waterloo or Pleasant Grove or San Antonio or Eden Prairie
$164k-$246k/yr OnsiteFull Time
Arctic Wolf
Arctic Wolf: Provides cloud-native security operations and managed threat detection.
12+ YOE5+ MgmtSenior leader with extensive IT/ networking experience to lead global customer technical support, scale infrastructure and service capabilities, work with cloud/AWS, ITSM tools, and manage escalations and incident communications.
AWS, Jira, ServiceNow, BMC, IBM Tivoli, Zendesk
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1w
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Director, Technical Support
Minneapolis, Minnesota, United States
$125k-$135k/yr HybridFull Time
Hoxhunt
Hoxhunt: AI-driven human risk management and cybersecurity training platform.
5+ YOE3+ Mgmt3–5 years leading technical/customer support, 5+ years in B2B SaaS support, strong communication, stakeholder management, escalation ownership, and technical familiarity with APIs/SSO/email infrastructure.
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1w
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Employee Success Coach
Wayzata, Minnesota, United States
$70k-$85k/yr FieldFull Time
Hammer & NER
Hammer & NER: Provide residential housing and support for adults with disabilities.
Provide person-centered coaching, advocacy, resource connection, onboarding support, assessments, and data-driven recommendations; intermediate advocacy/case-management experience and crisis/de-escalation skills required.
Microsoft Word, Microsoft Excel, Microsoft Outlook, SharePoint, Paylocity
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1mo
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Behavior Interventionist - General Education | Genesis
St. Francis, Minnesota, United States
OnsiteFull Time
St. Francis Area Schools
St. Francis Area Schools: Provides public K-12 education and student support services.
High school diploma required; experience with students who have challenging emotional/behavioral needs; knowledge of behavior management, de-escalation, data recording, and PBIS; strong communication and teamwork skills.
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6d
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Strategic Analyst - Collections Lead
Minneapolis, Minnesota, United States
$90k-$140k/yr HybridFull Time
SPS Commerce
SPS CommerceNASDAQ: SPSC: Cloud-based supply chain management and retail analytics software provider.
7+ YOE3+ MgmtBachelor's degree or equivalent,7+ years collections/AR/finance experience with 3+ years in a senior/lead role; experience improving B2B/SaaS collections, agency management, executive escalations, and strong financial/data analysis skills.
Excel, Salesforce, Tableau, SQL, PowerBI, CRM, ERP, AI
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2mo
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Housing Support Representative II
St Paul, Minnesota, United States
$19-$21/hr OnsitePart Time
Catholic Charities Twin Cities
Catholic Charities Twin Cities: Provides housing, meals, and support to vulnerable populations.
1+ YOEMinimum 1 year related experience, high school diploma or equivalent, CPR required, experience with low-income or unhoused populations, cultural competence, data entry, de-escalation and conflict resolution, able to serve alcohol in managed program.
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1mo
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Restorative Culture Paraprofessional
Hopkins, Minnesota, United States
$25/hr OnsiteFull Time
Hopkins Public Schools
Hopkins Public Schools: Provides K-12 public education and community learning services.
2+ YOESupports restorative practices, de-escalates students, instructs self-management, collaborates with families and staff; requires two years post-secondary education or passing ParaPro, two years student/family support experience, and a valid driver’s license.
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