114 escalations manager jobs at 77 companies in Hurst, TX
3mo
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Customer Care Escalations Associate (Property Tax)
Rochester or Dallas or Austin
$39k-$46k/yr RemoteFull Time
3+ YOE3+ years in customer support; tax/banking/mortgage/real estate industry experience; HS diploma required; strong communication and problem-solving; proficient with Microsoft; able to manage high-volume, fast-paced environment.
Microsoft Office, Multiple systems
1w
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IT Delivery Manager
Dallas, Texas, United States
$113k-$195k/yr HybridFull Time
18+ YOE5+ Mgmt18+ years in IT services with 5–8 years client/account management; strong SDLC, stakeholder management, Agile/Waterfall delivery, and executive escalation experience.
Jira, Microsoft Project, ServiceNow
1d
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Project Manager Telecom
Plano, Texas, United States
$90k-$110k/yr OnsiteFull Time
10+ YOEResponsible for planning, executing, monitoring, and delivering projects within scope, schedule, budget, and quality standards; manages stakeholders, requirements, risks, reporting, and escalations.
1w
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IT Delivery Manager
Dallas, Texas, United States
$113k-$195k/yr HybridFull Time
18+ YOE5+ Mgmt18+ years in IT services with 5–8 years client-facing or account management experience; SDLC and delivery model knowledge; stakeholder, escalation, and governance skills; experience with Agile/Waterfall; bachelor's degree required.
Jira, Microsoft Project, ServiceNow
1mo
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Multinational Network Manager
Alexandria or Alpharetta or Brea or Charlotte or Chicago or Cincinnati or Clinton or Columbus or Frisco or Greenwood Village or Hartford or Houston or King of Prussia or Lake Mary or Los Angeles or Naperville or New York or United States or San Antonio or San Francisco or Scottsdale
$68k-$130k/yr HybridFull Time
2+ YOE2+ years insurance experience preferred, multinational experience preferred; strong communication, analytical and organizational skills; ability to manage network partners, portals, billing, and escalations.
Global Online
1mo
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Senior Manager Global Travel Operations (United States)
Atlanta or Charlotte or Chicago or Dallas or Grand Rapids or Hermitage or Minneapolis
OnsiteFull Time
Experience with large travel agency operations, travel category procurement and negotiation, GDS (Amadeus/Sabre), online booking tools, strong Excel/PowerPoint skills, customer service and escalation management, and stakeholder influence.
GDS, Amadeus, Sabre, Online Booking Tools, Microsoft Excel, Microsoft PowerPoint
1w
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Treasury Manager
Dallas or Raleigh
HybridFull Time
7+ YOE7+ years in financial services with derivatives, repo, collateral and dispute management; strong Excel, client escalation, and communication skills.
Microsoft Excel, SWIFT
1w
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Manager, Account Management
Frisco or Edmond
OnsiteFull Time
7+ YOE7+ years in staffing, workforce solutions, client services or account management; experience leading or mentoring; strong performance management, escalation resolution, and cross-functional coordination skills.
2mo
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Manager, Customer Support
Chicago or Dallas or Atlanta
$75k-$105k/yr RemoteFull Time
5+ Mgmt5+ years leading contact center or customer support escalation teams; strong data analysis; experience with Jira, Confluence, Salesforce Service Cloud; ability to manage escalations, drive processes, and coach teams. Bachelor’s degree preferred.
Jira, Confluence, Salesforce Service Cloud
2mo
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Customer Relations Manager-Stonebriar
Frisco, Texas, United States
OnsiteFull Time
Customer relations management experience, strong follow-up, ability to handle multiple requests, resolve escalations, teamwork.
1w
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Manager, Account Management
Frisco or Edmond
OnsiteFull Time
7+ YOE7+ years in staffing, workforce solutions, client services, or account management; prior leadership or mentoring experience; strong metrics-driven performance management, escalation resolution, and cross-functional coordination skills; HS/GED required; bachelor coursework preferred.
4w
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Office Manager - Addison, TX
Addison, Texas, United States
$55k-$60k/yr OnsiteFull Time
2+ YOE2+ MgmtBachelor's or equivalent, 2+ years fast-paced management experience, supervisory and coaching experience, strong communication, ability to handle escalations, background check required.
CRM
3d
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Regional Quality Manager
DeSoto or Plano or Dallas
FieldFull Time
5+ YOE5+ years quality management in manufacturing, ISO 9001 knowledge, internal auditor experience, structured root cause and CAPA expertise, customer-facing escalation and audit experience, strong coaching and interpersonal skills.
4d
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Customer Success Manager IV
Dallas or Ashburn or Toronto
$130k-$196k/yr HybridFull Time
8+ YOE8+ years related experience, bachelor's preferred, customer onboarding and success management experience, strong communication, escalation and cross-functional leadership skills.
2d
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Technical Account Manager
Dallas, Texas, United States
HybridFull Time
5+ YOE5+ years in technical account management or support engineering; strong experience with APIs, integrations, incident escalation, cross-functional partnership, and communicating technical concepts to executives and engineers.
APIs, PIM
3w
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Reputation Manager
Plano, Texas, United States
$65k-$85k/yr HybridFull Time
2+ YOE2–4 years in customer support/community/reputation roles; strong written communication, problem-solving, and independent judgment; experience with review platforms and cross-functional escalation.
Zendesk, Intercom, Sprout Social, App Store, Google Play, Trustpilot, G2, BBB
8h
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AUTO INSURANCE DISTRICT MANAGER BILINGUAL AMTEX INSURANCE
Dallas, Texas, United States
$45k-$75k/yr FieldFull Time
Manages multiple locations and agents, including hiring, scheduling, performance evaluation, training, discipline, customer service escalation, and operational oversight. Insurance licenses preferred.
2mo
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Resident Experience Manager
Atlanta or Dallas or Charlotte or Tampa
$24-$27/hr RemoteFull Time
3+ YOE3+ years property or real estate experience; strong communication, de-escalation, leasing and property management knowledge; spreadsheet/financial reporting skills; Google apps and workflow tool proficiency; ability to travel quarterly.
Google applications, Yardi, MRI, AppFolio, Onesite, Matterport, Renowalk, Propertyware
2w
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Assistant Attorney Manager - Case Development Intake
San Antonio or Austin or Dallas or Houston or Corpus Christi or Irving
$100k/yr OnsiteFull Time
JD and Texas bar required; litigation experience preferred. Must manage attorneys, oversee case intake/development, ensure compliance with deadlines and SOLs, and handle escalated client issues.
Advologix, Microsoft PowerPoint
4d
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Nurse Manager
Denton, Texas, United States
OnsiteFull Time
Bachelor of Nursing required (Master's preferred). Texas RN licensure required. CPR/BLS and de-escalation/restraint training required; medication administration exam required. Prior psychiatric nursing and supervisory experience preferred.
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