68 escalations manager jobs at 44 companies in Indiana
1d
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Escalations Specialist
Louisville or Chicago or Norwalk or Jeffersonville
$54k-$60k/yr RemoteFull Time
Experience handling escalations or complaints, strong investigative and analytical skills, excellent written and verbal communication, complaint-system and Microsoft Office experience, and ability to manage complex cases independently.
Microsoft Office
1mo
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Licensed Escalations Representative Senior - PNC Wealth Management
Pennsylvania or Indiana or Texas or Kentucky or Ohio or North Carolina or West Virginia or Virginia or Illinois
$53k-$88k/yr RemoteFull Time
0+ YOEResolve complex escalated customer complaints for retail/wealth channels; FINRA Series 7 and 63 required; associate degree typical; <1 year professional experience typical; strong communication, problem solving, and customer advocacy skills.
2mo
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Product Manager - ServiceTrade Inspections
Durham or Alabama or Arkansas or Arizona or California or Colorado or Connecticut or Delaware or Florida or Georgia or Illinois or Indiana or Kentucky or Maryland or Michigan or Minnesota or Missouri or North Carolina or New Hampshire or New Jersey or New York or Ohio or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Vermont or Washington
RemoteFull Time
5+ YOE5+ years product management in B2B SaaS with 2+ years in a senior PM role; roadmap ownership, stakeholder communication, escalation/crisis management, technical integrations/APIs knowledge; mobile app and field service experience preferred.
APIs, iOS SDK, Android SDK, Joyfill
1mo
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Manager of Drug & Alcohol Testing Programs
Overland Park or Griffith
OnsiteFull Time
Enterprise account leadership and subject-matter expertise in DOT and non-DOT drug and alcohol testing programs, regulatory interpretation, MIS/regulatory reporting, multi-state program support, client advisory and escalation management.
1w
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Manager I - Clinical Solutions Manager
Las Vegas or Atlanta or Tampa or Indianapolis or Mason or Roanoke or Denver or Colorado Springs or Norfolk
$94k-$162k/yr HybridFull Time
5+ YOEActive unrestricted RN license, minimum 5 years acute care clinical experience, management and escalation resolution experience, knowledge of medical policy and utilization management.
3w
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Asset Manager
Carmel, Indiana, United States
OnsiteFull Time
2+ YOEManage multifamily loan portfolio, perform credit analysis and financial reviews, ensure loan compliance, coordinate refinancing and escalations; requires 2+ years experience and a bachelor’s in finance/accounting/real estate.
1d
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Technical Support Manager
Erlanger or Westfield or Nashville
HybridFull Time
5+ YOE2+ MgmtRequires 5+ years in technical or software support and 2+ years of leadership experience, with team management, incident escalation, SLA management, analytical skills, and Microsoft Office proficiency.
Microsoft Office Suite, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, PLC, WMS/WCS
2mo
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6376 - Assistant Store Manager FT
Daly City or Indianapolis or United States or Canada
$20/hr OnsiteFull Time
Retail management experience with ability to lead staff, achieve sales KPIs, manage inventory and store operations, handle customer escalations, perform cash management, and operate POS systems.
MPOS, Lids Custom
3w
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Manager In Training
Bluffton, Indiana, United States
$15-$17/hr OnsiteFull Time, Part Time
Oversee daily car wash operations, supervise staff, handle customer escalations, manage cash and schedules; strong communication, ability to work flexible hours, and lift moderate weight required.
1mo
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Java House Shift Manager
Indianapolis or Broad Ripple or Simon Tower
$13/hr OnsitePart Time, Full Time
Heartland Food Products Group: Produces and markets low-calorie sweeteners and cold brew coffee.
Supervise barista team, craft coffee/food, manage cash and inventory, handle customer escalations, uphold policies, and work flexible hours (including early mornings, evenings, weekends, nights, and holidays).
1w
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Customer Service Account Manager I
Merrillville, Indiana, United States
$42k-$58k/yr OnsiteFull Time
High school diploma required; strong Microsoft Office and CRM skills; excellent communication, planning, and problem-solving abilities; able to manage orders, escalations, and meet KPIs.
Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Salesforce.com, JDE, EDI
1mo
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Case Manager - Addiction Recovery
Terre Haute, Indiana, United States
OnsiteFull Time
1+ YOEHigh school diploma required; bachelor’s in social work or counseling preferred. CPR and de-escalation training required; 1+ year behavioral health or case management experience preferred. Strong communication and documentation skills.
1mo
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Manager, Investor Services
Evansville or New York City or Union or Windsor
$80k-$150k/yr HybridFull Time
5+ YOE2+ MgmtBachelor's in finance/accounting/business/economics required; 5+ years in investor services or fund administration; 2+ years people management; client-facing escalation experience; fund onboarding, reporting, compliance, and process improvement skills.
3mo
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Assistant General Manager (53740)
New Albany, Indiana, United States
$18-$20/hr OnsiteFull Time, Part Time
Manage daily car wash operations, supervise and train staff, handle customer escalations, schedule shifts, balance cash drawers, and maintain safety and quality standards. High school diploma required.
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Customer Service Account Manager I
Hobart or Merrillville
$42k-$58k/yr OnsiteFull Time
High school diploma, strong Microsoft Office skills, CRM (Salesforce) experience, excellent communication, planning, math and problem-solving skills; ability to manage orders, escalations, and meet deadlines.
Microsoft Office, Word, Microsoft Excel, PowerPoint, Salesforce.com, JDE, EDI
1w
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Retail Assistant Store Manager-CASTLETON SQUARE
Indianapolis, Indiana, United States
$20-$25/hr OnsiteFull Time
Proven retail management experience delivering sales and customer experience; ability to hire, coach, and develop associates; strong communication and de-escalation skills; available for varied shifts including evenings, weekends, and holidays.
1w
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Customer Success Manager, Payroll - Emerging Accounts
Austin or Arizona or California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Idaho or Illinois or Indiana or Louisiana or Massachusetts or Maryland or Maine or Michigan or Minnesota or Mississippi or North Carolina or Nebraska or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
RemoteFull Time
1+ YOE1–3+ years customer success/account management experience with payroll/PEO/HCM accounts, working knowledge of payroll/PEO fundamentals, compliance escalation comfort, Salesforce proficiency, Zendesk/NetSuite familiarity.
Salesforce, Zendesk, NetSuite
2w
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Lead Director, Stop Loss Relationship Management
Hartford or Ohio or Georgia or Vermont or West Virginia or Maryland or Massachusetts or South Carolina or Michigan or Maine or New York or Virginia or District of Columbia or North Carolina or Florida or Indiana or Pennsylvania or New Jersey or New Hampshire or Rhode Island or Delaware or Kentucky or Tennessee
$100k-$232k/yr HybridFull Time
10+ YOE10+ years leading complex operations, program or relationship management; experience driving governance, escalations, financial risk mitigation, carrier/vendor management, and executive reporting.
2mo
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Crisis Case Manager and Navigator (MCAP)
Hammond, Indiana, United States
$60k-$65k/yr FieldFull Time
2+ YOEBachelor's in related field required, 2+ years case management or crisis intervention experience, valid driver's license and reliable transportation, Mental Health First Aid/CIT preferred, EHR/CRM proficiency, strong de-escalation and documentation skills.
Electronic Health Record (EHR), Client Relationship Management (CRM)
3mo
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Customer Escalation and Incident Manager
LaPorte, Indiana, United States
$60k-$70k/yr OnsiteFull Time
5+ YOE5+ years in customer experience, support, or ops; able to manage complex issues end-to-end; strong communication and cross-functional collaboration; data-driven decision making.
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