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91 escalations manager jobs at 78 companies in Gary, IN

3w
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AML Escalations Manager - Vice President
Chicago or Tampa
$96k-$153k/yr OnsiteFull Time
JPMorgan Chase
JPMorgan ChaseNYSE: JPM: Global financial services firm providing banking and investment solutions.
7+ YOE7+ years in banking/AML/financial crimes investigations or related fields, people leadership, strong AML/KYC expertise, operational management, and stakeholder influence.
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3w
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Escalations Case Manager - Energy Services
Chicago, Illinois, United States
$19/hr HybridFull Time
CEDA
CEDA: Providing social and economic assistance to Cook County residents.
1+ YOEHigh school diploma/GED,1+ year customer service or case management experience,knowledge of utility billing and energy assistance programs preferred,strong communication,organization,problem-solving skills,and Microsoft Office familiarity.
Microsoft Office, Microsoft Excel, Microsoft Outlook, Microsoft SharePoint
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2w
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Customer Escalations Engineering Technical Leader
San Francisco or Milpitas or San Jose or Chicago or Colorado or Illinois or North Carolina or Texas or Oregon or California or Idaho or Delaware
$184k-$264k/yr RemoteFull Time
Cisco
CiscoNASDAQ: CSCO: Develops and sells networking hardware and cybersecurity software.
8+ YOE8+ years in customer escalations/technical support; deep Meraki Dashboard and cloud-managed networking knowledge; experience leading critical incident responses, trend analysis, cross-functional collaboration, and creating support documentation.
Meraki Dashboard
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1mo
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Project Manager
Niles, Illinois, United States
$75k-$100k/yr HybridFull Time
Imbibe
Imbibe: Develops and manufactures custom beverage flavors and ingredients.
5+ YOEBachelor's degree, 5–7 years cross-functional experience in food & beverage or project management, strong written/verbal communication, Microsoft Office and SharePoint, Adobe Editor, project coordination and escalation skills.
Microsoft Word, Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint, Microsoft SharePoint, Adobe Editor
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1w
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Service Delivery Manager - GOV
Downers Grove or Livonia or Bellevue
$84k-$152k/yr OnsiteFull Time
T-Mobile
T-MobileNASDAQ: TMUS: Provides wireless network services and mobile communication devices.
4+ YOEBachelor's degree required; 4–7 years managing regulated B2B service delivery and deployment, plus risk management, escalation handling, cross-functional coordination, and customer communication experience.
Paylookup
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1mo
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eDiscovery Project Manager, Level II
Chicago, Illinois, United States
$95k-$105k/yr HybridFull Time
Nextpoint
Nextpoint: Cloud-based software for eDiscovery and litigation management.
5+ YOE5+ years eDiscovery project management experience; deep Nextpoint/platform knowledge, ESI and production expertise, vendor/forensic coordination, mentorship and escalation experience, and occasional after-hours/weekend availability.
Nextpoint
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1mo
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Senior Manager Global Travel Operations (United States)
Atlanta or Charlotte or Chicago or Dallas or Grand Rapids or Hermitage or Minneapolis
OnsiteFull Time
Deloitte
Deloitte: Global provider of audit, consulting, tax, and advisory services.
Experience with large travel agency operations, travel category procurement and negotiation, GDS (Amadeus/Sabre), online booking tools, strong Excel/PowerPoint skills, customer service and escalation management, and stakeholder influence.
GDS, Amadeus, Sabre, Online Booking Tools, Microsoft Excel, Microsoft PowerPoint
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1mo
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Manager of Drug & Alcohol Testing Programs
Overland Park or Griffith
OnsiteFull Time
Examinetics
Examinetics: Provides mobile and technology-based occupational health and compliance services.
Enterprise account leadership and subject-matter expertise in DOT and non-DOT drug and alcohol testing programs, regulatory interpretation, MIS/regulatory reporting, multi-state program support, client advisory and escalation management.
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2mo
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Manager, Customer Support
Chicago or Dallas or Atlanta
$75k-$105k/yr RemoteFull Time
Applied Systems
Applied Systems: Cloud-based software for insurance agency and brokerage management.
5+ Mgmt5+ years leading contact center or customer support escalation teams; strong data analysis; experience with Jira, Confluence, Salesforce Service Cloud; ability to manage escalations, drive processes, and coach teams. Bachelor’s degree preferred.
Jira, Confluence, Salesforce Service Cloud
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1mo
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Relationship Manager
Chicago, Illinois, United States
$52k-$96k/yr OnsiteFull Time
Bank of America
Bank of AmericaNYSE: BAC: Provides global banking, investing, and financial risk management services.
Series 7 and 63/65/66 (or equivalent) and SAFE Act registration required; ADV-2B; strong communication, organizational skills, knowledge of wealth management products, and ability to support client onboarding and escalations.
Salesforce
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1w
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District Manager - Chicagoland Area
Batavia or Chicago or Chicago
$95k/yr FieldFull Time
ALDI
ALDI: Operates a chain of discount supermarkets selling grocery staples.
Bachelor's degree in business or related field; ability to lead and develop store managers, evaluate financial performance, resolve escalations, and travel frequently across district.
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1w
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Store Manager - Oak Brook, IL
Oak Brook, Illinois, United States
OnsiteFull Time
BYLT Basics
BYLT Basics: Premium transitional apparel for active and professional lifestyles.
Manage daily store operations, lead and schedule staff, oversee inventory and cash handling, handle customer escalations, and enforce store standards.
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1mo
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BDC Assistant Manager / Buying Center Assistant Manager
Naperville, Illinois, United States
OnsiteFull Time
Advantage Auto Group
Advantage Auto Group: Automotive dealership group selling and servicing new and used vehicles.
Lead BDC/Buying Center operations, coach staff, manage CRM-driven follow-up and appointment generation, handle escalations, valid driver's license, strong communication and organizational skills; automotive or BDC experience preferred.
CRM
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2mo
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Customer Experience Manager
Elk Grove Village, Illinois, United States
$120k-$140k/yr OnsiteFull Time
Dexter Magnetic Technologies
Dexter Magnetic Technologies: Designs and manufactures custom magnetic solutions and components.
10+ YOELead global customer experience team, develop CX strategy, manage escalations, drive continuous improvement; bachelor\u000degree required, MBA preferred, 10+ years customer service/inside sales management experience.
Microsoft Office, CRM, ERP
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2mo
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Field Manager
Elmhurst, Illinois, United States
$55k/yr FieldFull Time
LCS Facility Group
LCS Facility Group: A facility services provider delivering janitorial and maintenance services for client sites.
Manage and support supervisory staff, ensure quality janitorial operations, handle escalations, perform payroll via ADP, train and evaluate staff, knowledge of floor care, pass background and drug screenings, HS/GED or Associate acceptable, able to lift 40 lbs.
ADP
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1d
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Client Success Manager
Chicago or New York City or Denver
$70k-$88k/yr HybridFull Time
Wonder
Wonder: Provides a multi-restaurant food delivery and meal kit platform.
5+ YOEBachelor's degree and 5+ years in B2B account management, sales, or client success; requires upselling, analytics, communication, problem-solving, client de-escalation, collaboration, and systems aptitude.
Salesforce, Google Suite, ChurnZero, Gainsight
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1w
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Customer Service Account Manager I
Merrillville, Indiana, United States
$42k-$58k/yr OnsiteFull Time
Atkore
AtkoreNew York Stock Exchange: ATKR: Manufactures electrical conduit, cable management, and infrastructure products.
High school diploma required; strong Microsoft Office and CRM skills; excellent communication, planning, and problem-solving abilities; able to manage orders, escalations, and meet KPIs.
Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Salesforce.com, JDE, EDI
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1w
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Sales and Marketing Manager
Schaumburg, Illinois, United States
$115k-$140k/yr HybridFull Time
Forth
Forth: Provides debt resolution technology and payment processing software solutions.
8+ YOEBachelor's degree or 8+ years experience, experience managing and mentoring cross-functional sales and marketing teams, CRM proficiency (Salesforce, HubSpot), KPI monitoring, strong communication and escalation management.
Salesforce, HubSpot
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1mo
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Senior Manager, Account Management
Chicago, Illinois, United States
$236k-$262k/yr HybridFull Time
Front
Front: Customer operations platform for collaborative team communication.
4+ YOE4+ Mgmt4+ years leading account management, sales, or renewals teams in SaaS; experience with enterprise renewals, upselling, cross-selling, escalations; strong coaching, strategic execution, and data-driven skills.
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20h
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Service Manager
Tinley Park or Plainfield
$80k-$90k/yr OnsiteFull Time
TR Miller Heating, Cooling, Plumbing and Electrical
TR Miller Heating, Cooling, Plumbing and Electrical: Provides residential heating, cooling, plumbing, and electrical services.
2+ MgmtRequires 2–3+ years of leadership experience, service-metric knowledge, customer de-escalation and team leadership skills, a valid driver's license with a clean record, and comfort with field ride-alongs.
ServiceTitan
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