53 escalations manager jobs at 43 companies in Lancaster, CA
3w
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YouTube Escalation Specialist, Scaled Comms and Escalations
Los Angeles or San Bruno
$90k-$129k/yr OnsiteFull Time
2+ YOEBachelor's or equivalent experience,2 years in trust and safety/incident management/escalation or crisis response,experience investigating user-facing issues,excellent editorial and communication skills,ability to inform executive decisions.
2w
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TikTok Shop - Oncall Escalation Program Manager
Los Angeles or New York City or Singapore or United Kingdom or Ireland or France or Germany or United Arab Emirates or Indonesia or Korea or Japan
OnsiteFull Time
BA/BS or equivalent; experience creating/managing escalation processes; stakeholder management; QA and KPI experience; data-driven with Excel; e-commerce experience preferred.
Microsoft Excel
1mo
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Manager, PMO
Raleigh or Los Angeles or San Francisco or Toronto or United States or Canada
HybridFull Time
5+ YOE5+ years in Professional Services/Customer Success/Implementation leadership at B2B SaaS; experience building/owning a PMO or delivery methodology; managing complex ERP integrations; strong analytics, escalation design, and communication skills; Salesforce proficiency.
Salesforce, Gainsight, GUIDEcx, GCX, Certinia, Asana, ClickUp, Jira, Confluence, NetSuite, QuickBooks, Sage
4w
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Multinational Network Manager
Alexandria or Alpharetta or Brea or Charlotte or Chicago or Cincinnati or Clinton or Columbus or Frisco or Greenwood Village or Hartford or Houston or King of Prussia or Lake Mary or Los Angeles or Naperville or New York or United States or San Antonio or San Francisco or Scottsdale
$68k-$130k/yr HybridFull Time
2+ YOE2+ years insurance experience preferred, multinational experience preferred; strong communication, analytical and organizational skills; ability to manage network partners, portals, billing, and escalations.
Global Online
1mo
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General Manager, Site Operations
Charlotte or Los Angeles or New York City or London or Abu Dhabi or Amsterdam or Hong Kong or Madrid or Mexico City or Toronto or Paris or Sydney
OnsiteFull Time
5+ YOE5+ years operations or project delivery experience; strong operational leadership, cross-functional coordination, scheduling, reporting, escalation management, and matrix influence in production or live-event environments.
19h
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Localization Program Manager
Culver City, California, United States
OnsiteFull Time
6+ YOE6+ years in localization/program management with experience leading cross-functional delivery teams, capacity planning, SLA/KPI governance, escalation management, and working in blended delivery models; macOS experience and on-site Culver City availability required.
macOS, CMS
1mo
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Senior Manager/Manager, Concierge (Contact Centre)
Vancouver or Toronto or New York City or Los Angeles or Seattle
$100k-$300k/yr OnsiteFull Time
Proven contact centre management experience (preferably retail), ability to lead high-performing teams, drive sales and service excellence, collaborate cross-functionally, and resolve client escalations.
1mo
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Property Manager
Baldwin Park, California, United States
$24-$26/hr OnsiteFull Time
2+ YOEHigh school diploma, minimum 2 years property management experience (LIHTC/HUD/HOME preferred), Microsoft Office and property management software proficiency, ability to develop budgets, tenant relations and de-escalation skills, access to reliable transportation.
Microsoft Word, Microsoft Excel, Microsoft Outlook, RealPage
2w
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Care Manager
Los Angeles, California, United States
$27-$32/hr FieldFull Time
2+ YOE2+ years case management experience, bachelor\u0019s degree in social work/health/public health, crisis/de-escalation skills, valid driver\u0019s license and insurance, EHR proficiency, ability to work evenings/weekends.
Microsoft Windows, Database software, Electronic Health Records System
3w
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District Installation Manager
Simi Valley, California, United States
$70k-$100k/yr FieldFull Time
10+ YOELead field install teams, ensure pre-installation and job site inspections, manage job flow, handle customer escalations and expense approvals; bachelor\u0002s-level knowledge and 10+ years experience preferred.
1w
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Property Manager
Los Angeles, California, United States
$42k-$45k/yr OnsiteFull Time
2+ YOEMinimum 2 years affordable housing/property management experience with Tax Credit or HUD properties, knowledge of Housing First, conflict resolution and de-escalation, proficiency in Word/Excel/Outlook, valid California driver’s license and auto insurance, pass criminal background check.
Microsoft Word, Microsoft Excel, Microsoft Outlook, RealPage
4w
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Retail Accounts, Sr. Manager
Los Angeles, California, United States
$81k-$127k/yr OnsiteFull Time
7+ YOE7+ years progressive account management or operations experience in B2B/manufacturing; proven leadership, cross-functional operational knowledge, escalation management, process improvement, strong communication and data analysis skills.
3w
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Contract Manager
Los Angeles, California, United States
$65k-$70k/yr OnsiteFull Time
2+ MgmtSupervisory experience (2+ years), leadership, customer service, safety compliance, conflict de-escalation, ability to lift 50 lbs, flexible schedule, Microsoft Office and database experience.
Microsoft Office, Outlook
4d
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Event Services Client Account Manager
Pomona, California, United States
$75k-$85k/yr OnsiteFull Time
3+ YOE3+ years event management/supervisory experience, high school diploma or equivalent, ability to hire/train/schedule staff, manage client relationships, and handle escalations; proficiency with Microsoft Office and event management systems.
ABI, WinTeam, Microsoft Office
2w
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Call Center Operations Manager
West Hollywood, California, United States
$90k/yr OnsiteFull Time
Manage and coach intake team, conduct and oversee client intakes, evaluate case eligibility, provide escalation support, track performance metrics; Spanish speakers encouraged.
1w
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Retail Assistant Store Manager-MONTCLAIR PLACE
Montclair, California, United States
$22-$27/hr OnsiteFull Time
Retail management experience with proven sales, customer service, and operational results; ability to hire, coach, de-escalate, and meet payroll targets; high school diploma/GED or equivalent.
2mo
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Post-Sale Manager, East Coast
Los Angeles, California, United States
$60k-$70k/yr OnsiteFull Time
5+ YOEFive+ years in client service and shipping logistics in luxury/art/auction; strong invoicing, compliance, export licensing; proven escalation and data analysis skills; CRM and workflow tool proficiency.
1mo
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RCM Residential Care Manager, Southbay
Los Angeles, California, United States
$23-$25/hr OnsiteFull Time
High school diploma, Red Cross CPR and First Aid, valid driver's license and California car insurance, pass background check, ability to de-escalate crises, work independently and in teams, strong interpersonal and communication skills.
1mo
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IB Business Control Unit (BCU) Client Risk Manager
New York or Zurich or Rockville or London or Los Angeles or Mountain View or Wexford or Amsterdam or China or Uruguay or Jersey or Monaco
$90k-$103k/yr OnsiteFull Time
2+ YOE2+ years institutional banking or control experience preferred; strong knowledge of financial products, client risk identification/escalation, governance, Excel and PowerPoint, communication and problem-solving skills.
Microsoft Excel, Microsoft PowerPoint
1mo
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Vice President, Fund/Client Accounting Manager
Los Angeles, California, United States
$69k-$170k/yr OnsiteFull Time
8+ YOEBachelor's degree or equivalent, 8+ years experience, client-facing experience, financial services experience preferred; responsible for client escalation, financial statement review, stakeholder collaboration, and process improvement.
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