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85 escalations manager jobs at 66 companies in Glendale, CA

3w
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Sr. Community & Escalations Specialist, Social Strategy & Media
Irvine or Atlanta or Normal
$80k-$109k/yr OnsiteFull Time
Rivian
RivianNASDAQ: RIVN: Designs and manufactures electric vehicles and charging networks.
3+ YOE3–5 years managing brand escalations in digital channels, bachelor\u0002s preferred, advanced social listening tool proficiency, strong written communication and conflict-resolution skills, ability to work flexible/on-call hours.
Sprinklr, Sprout Social, Khoros, X/Twitter, Reddit, LinkedIn, Instagram
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1mo
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YouTube Escalation Specialist, Scaled Comms and Escalations
Los Angeles or San Bruno
$90k-$129k/yr OnsiteFull Time
Google
GoogleNASDAQ: GOOGL: Provides online search, advertising, cloud computing, and consumer electronics.
2+ YOEBachelor's or equivalent experience,2 years in trust and safety/incident management/escalation or crisis response,experience investigating user-facing issues,excellent editorial and communication skills,ability to inform executive decisions.
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1mo
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Manager, PMO
Raleigh or Los Angeles or San Francisco or Toronto or United States or Canada
HybridFull Time
BuildOps
BuildOps: SaaS platform for managing commercial contracting businesses.
5+ YOE5+ years in Professional Services/Customer Success/Implementation leadership at B2B SaaS; experience building/owning a PMO or delivery methodology; managing complex ERP integrations; strong analytics, escalation design, and communication skills; Salesforce proficiency.
Salesforce, Gainsight, GUIDEcx, GCX, Certinia, Asana, ClickUp, Jira, Confluence, NetSuite, QuickBooks, Sage
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2mo
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General Manager, Site Operations
Charlotte or Los Angeles or New York City or London or Abu Dhabi or Amsterdam or Hong Kong or Madrid or Mexico City or Toronto or Paris or Sydney
OnsiteFull Time
Wasserman
Wasserman: Global agency representing sports, music, and entertainment talent.
5+ YOE5+ years operations or project delivery experience; strong operational leadership, cross-functional coordination, scheduling, reporting, escalation management, and matrix influence in production or live-event environments.
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1w
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Localization Program Manager
Culver City, California, United States
OnsiteFull Time
DATAmundi
DATAmundi: Provides AI data and language services for global enterprises.
6+ YOE6+ years in localization/program management with experience leading cross-functional delivery teams, capacity planning, SLA/KPI governance, escalation management, and working in blended delivery models; macOS experience and on-site Culver City availability required.
macOS, CMS
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2w
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Underwriting Manager
Anaheim, California, United States
$85k-$100k/yr OnsiteFull Time
Quantum Electronic Payments
Quantum Electronic Payments: Provides payment processing solutions and merchant services for businesses.
5+ YOE2+ Mgmt5+ years merchant underwriting experience, 2+ years underwriting leadership, strong merchant acquiring and risk knowledge, ability to review complex financials, and to develop policies and manage escalations.
Microsoft Office, Adobe Acrobat, TSYS
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2mo
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Senior Manager/Manager, Concierge (Contact Centre)
Vancouver or Toronto or New York City or Los Angeles or Seattle
$100k-$300k/yr OnsiteFull Time
Aritzia
AritziaToronto Stock Exchange: ATZ: Designs and sells everyday luxury women's clothing and accessories.
Proven contact centre management experience (preferably retail), ability to lead high-performing teams, drive sales and service excellence, collaborate cross-functionally, and resolve client escalations.
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1mo
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Property Manager
Baldwin Park, California, United States
$24-$26/hr OnsiteFull Time
A Community of Friends
A Community of Friends: Develops and manages supportive housing for formerly homeless individuals
2+ YOEHigh school diploma, minimum 2 years property management experience (LIHTC/HUD/HOME preferred), Microsoft Office and property management software proficiency, ability to develop budgets, tenant relations and de-escalation skills, access to reliable transportation.
Microsoft Word, Microsoft Excel, Microsoft Outlook, RealPage
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3w
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Clinical Manager, Outpatient
Denver or Westminster or Westminster
$67k-$90k/yr OnsiteFull Time
Spring View Hospital
Spring View Hospital: Community hospital providing acute care and specialty medical services.
Master's degree required, current clinical/social work license, CPR and de-escalation certification within 30 days, clinical oversight and program management experience.
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Compton, California - District Manager
Compton, California, United States
OnsiteFull Time
Cellairis
Cellairis: Retailer of mobile device accessories and electronics repair services.
2+ YOE2+ MgmtMulti-unit retail management experience, ability to recruit/coach managers, budgeting, inventory purchasing, scheduling, customer escalation resolution, valid driver's license and reliable transportation required.
Microsoft Office
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1d
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Manager, Scheduling Continuity
Los Angeles, California, United States
$80k/yr RemoteFull Time
Intercare Therapy
Intercare Therapy: Providing Applied Behavior Analysis therapy for children with autism.
5+ YOE2+ MgmtRequires 5+ years in operations, scheduling, or workforce management, including 2+ years managing people; experience leading process improvement, dashboards, escalations, and cross-functional teams; CentralReach or Salesforce preferred.
CentralReach, Salesforce, Six Sigma, Lean, AI, chatbot
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3w
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Care Manager
Los Angeles, California, United States
$27-$32/hr FieldFull Time
Children's Institute
Children's Institute: Provides trauma-informed care and education to Los Angeles families.
2+ YOE2+ years case management experience, bachelor\u0019s degree in social work/health/public health, crisis/de-escalation skills, valid driver\u0019s license and insurance, EHR proficiency, ability to work evenings/weekends.
Microsoft Windows, Database software, Electronic Health Records System
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4w
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District Installation Manager
Simi Valley, California, United States
$70k-$100k/yr FieldFull Time
The Home Depot
The Home DepotNYSE: HD: Retailer of home improvement products, building materials, and tools.
10+ YOELead field install teams, ensure pre-installation and job site inspections, manage job flow, handle customer escalations and expense approvals; bachelor\u0002s-level knowledge and 10+ years experience preferred.
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2w
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Property Manager
Los Angeles, California, United States
$42k-$45k/yr OnsiteFull Time
Venice Community Housing
Venice Community Housing: Provides affordable housing and supportive services to low-income communities.
2+ YOEMinimum 2 years affordable housing/property management experience with Tax Credit or HUD properties, knowledge of Housing First, conflict resolution and de-escalation, proficiency in Word/Excel/Outlook, valid California driver’s license and auto insurance, pass criminal background check.
Microsoft Word, Microsoft Excel, Microsoft Outlook, RealPage
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1mo
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Retail Accounts, Sr. Manager
Los Angeles, California, United States
$81k-$127k/yr OnsiteFull Time
Jonathan Louis International
Jonathan Louis International: Designs and manufactures customizable fashion-forward home furniture.
7+ YOE7+ years progressive account management or operations experience in B2B/manufacturing; proven leadership, cross-functional operational knowledge, escalation management, process improvement, strong communication and data analysis skills.
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4w
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Contract Manager
Los Angeles, California, United States
$65k-$70k/yr OnsiteFull Time
Chrysalis
Chrysalis: Providing job training and transitional employment to disadvantaged individuals.
2+ MgmtSupervisory experience (2+ years), leadership, customer service, safety compliance, conflict de-escalation, ability to lift 50 lbs, flexible schedule, Microsoft Office and database experience.
Microsoft Office, Outlook
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1w
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Event Services Client Account Manager
Pomona, California, United States
$75k-$85k/yr OnsiteFull Time
Allied Universal
Allied Universal: Global provider of security guard and facility management services.
3+ YOE3+ years event management/supervisory experience, high school diploma or equivalent, ability to hire/train/schedule staff, manage client relationships, and handle escalations; proficiency with Microsoft Office and event management systems.
ABI, WinTeam, Microsoft Office
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1w
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Resident Services Manager - Multi-Family Property Management
Costa Mesa, California, United States
$70k-$75k/yr OnsiteFull Time
UDR
UDRNYSE: UDR: Owns and manages multifamily apartment communities in the US.
Experience in multi-family operations with supervisory experience, eviction and escalated resident issue management, strong customer service and technology proficiency; degree or certificate in hospitality management preferred.
Sugar CRM, PeerSpace, Smart Rent Management
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3w
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Call Center Operations Manager
West Hollywood, California, United States
$90k/yr OnsiteFull Time
Omega Law Group
Omega Law Group: Provides legal representation for personal injury and employment cases.
Manage and coach intake team, conduct and oversee client intakes, evaluate case eligibility, provide escalation support, track performance metrics; Spanish speakers encouraged.
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2w
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Retail Assistant Store Manager-MONTCLAIR PLACE
Montclair, California, United States
$22-$27/hr OnsiteFull Time
Bath & Body Works
Bath & Body WorksNYSE: BBWI: Sells personal care and home fragrance products.
Retail management experience with proven sales, customer service, and operational results; ability to hire, coach, de-escalate, and meet payroll targets; high school diploma/GED or equivalent.
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