90 escalations manager jobs at 76 companies in Lanham, MD
1w
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Junior Project Manager
Merrifield, Virginia, United States
OnsiteFull Time
Assist in developing and maintaining project plans, schedules, and budgets; track progress; facilitate meetings; manage documentation; escalate risks; coordinate communications and support project closure.
2w
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Design Program Manager
Washington, District of Columbia, United States
$162k-$222k/yr OnsiteFull Time
7+ YOE7+ years program/project management experience; manage cross-functional projects, work with product and content designers, own timelines, set priorities, escalate blockers, and use data to identify and communicate solutions.
3w
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Multinational Network Manager
Alexandria or Alpharetta or Brea or Charlotte or Chicago or Cincinnati or Clinton or Columbus or Frisco or Greenwood Village or Hartford or Houston or King of Prussia or Lake Mary or Los Angeles or Naperville or New York or United States or San Antonio or San Francisco or Scottsdale
$68k-$130k/yr HybridFull Time
2+ YOE2+ years insurance experience preferred, multinational experience preferred; strong communication, analytical and organizational skills; ability to manage network partners, portals, billing, and escalations.
Global Online
1w
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Service Delivery Manager
Rockville or United States
$70k-$90k/yr RemoteFull Time
Experience in service delivery or client-facing operations; strong relationship, escalation, organization, and program-management skills; ability to coordinate technical teams and present to executive stakeholders.
1mo
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Hosted Service Delivery Manager
Gambrills or United States or North America
$105k-$149k/yr HybridFull Time
9+ YOEBachelor's degree required; 9+ years in railroad operations/PTC/dispatching or mission-critical service delivery; experience managing customer accounts, stakeholder escalation, 24/7 operations coordination; strong railroad domain knowledge.
PTC, VPN, MPLS, AWS
6d
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Federal Account Support Manager, (Clearance Required; TS SCI with Poly) Onsite
Annapolis Junction, Maryland, United States
$93k-$214k/yr OnsiteFull Time
US citizenship and active TS/SCI with poly required; bachelor’s preferred or associate +6-8 years experience; experience in customer-facing service delivery, mission-critical support, ITIL and project management; strong communication and escalation management skills.
3w
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Service Manager
Washington or Denver
$90k-$125k/yr OnsiteFull Time
5+ YOE5+ years in service, construction, trades or related industry; leadership, scheduling, parts management, customer escalation, and strong communication and organizational skills.
6d
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Account Manager, Technical
Herndon, Virginia, United States
$63k-$113k/yr OnsiteFull Time
High school diploma/GED required; 2-4 years managing technical projects preferred; reporting experience preferred; strong communication, customer service, escalation management, RCA, presentation, and technical account management skills; must be 18+ and legally authorized to work in the US.
1d
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Customer Success Manager IV
Dallas or Ashburn or Toronto
$130k-$196k/yr HybridFull Time
8+ YOE8+ years related experience, bachelor's preferred, customer onboarding and success management experience, strong communication, escalation and cross-functional leadership skills.
1mo
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Assistant Site Manager
Woodbridge, Virginia, United States
OnsiteFull Time
1+ YOEManage daily car wash operations, supervise staff, handle customer escalations, maintain equipment and inventory; HS diploma and 1+ year supervisory experience in retail or car wash required.
Microsoft Word, Microsoft Excel
3w
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Service Manager
Washington, District of Columbia, United States
$90k-$125k/yr OnsiteFull Time
5+ YOE5+ years in service, construction, or trades; leadership and communication skills; scheduling/dispatching, materials ordering, parts inventory, customer escalation, mentoring, recruiting, and reporting experience.
2w
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Call Center Manager (On-Site)
Manassas, Virginia, United States
$70k-$100k/yr OnsiteFull Time
Call center leadership with KPI and workforce management oversight, coaching, escalation management, ADP payroll experience, CRM and contact center platform familiarity, strong communication and analytical skills.
ADP, CRM
1mo
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Sales Manager
Atlanta or Washington or Fort Washington or United States
$109k-$163k/yr OnsiteFull Time
5+ YOEHigh school diploma, 5–7 years sales experience with leadership experience, strong Microsoft Office skills, customer escalation handling, ability to recruit and develop staff, and willingness to travel up to 50%.
Microsoft Office
6d
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Senior Customer Relationship Manager
Washington, District of Columbia, United States
$75k-$85k/yr OnsiteFull Time
8+ YOE8+ years enterprise customer relationship/CRM experience in IT (or equivalent education+experience), strong communication, Microsoft 365/SharePoint/Power BI and ITSM experience, ability to manage escalations and stakeholder forums.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Teams, Microsoft OneNote, Microsoft OneDrive, Microsoft SharePoint, Power BI, ITSM, ServiceNow
2mo
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Service Desk Manager
Washington, District of Columbia, United States
OnsiteFull Time
ITIL 4, multi-site service desk oversight, cloud-based ITSM platforms, escalation workflows, major incident coordination.
ServiceNow, BMC Helix, ITSM platform
5d
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ELDC - Case Manager (Drop-in)
Sterling, Virginia, United States
$52k-$54k/yr OnsitePart Time
1+ YOEBachelor's degree or commensurate experience, 1+ year outreach/case management experience, valid driver's license, ability to drive a 15-passenger van, annual TB test, strong written and oral communication, and ability to de-escalate and prioritize.
Homeless Management Information System (HMIS), Microsoft Office
1mo
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Operations Manager - Insurance - Midland
Overland Park or Birmingham or Atlanta or Dallas or Little Rock or Charlotte or McLean
OnsiteFull Time
5+ YOE2+ MgmtManagerial experience with servicing and insurance knowledge, quality control, escalations, problem solving, critical thinking, and ability to work in a fast-paced environment; supervisory experience preferred.
1w
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Customer Support Engineering Manager, Amazon Leo Government
Arlington, Virginia, United States
$143k-$193k/yr OnsiteFull Time
3+ YOEU.S. citizen required. 3+ years satellite communications ground systems experience, experience managing IT/customer support environments, management track record; AWS, escalation and program management experience preferred.
AWS
3w
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Case Manager - PT
Washington or Washington
$22/hr OnsitePart Time
3+ YOEBachelor's in social work or related preferred or 3 years human services experience; competency in crisis intervention/de-escalation; strong communication and organizational skills; valid driver’s license and clearances required.
1mo
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Social Media Manager, Enterprise Social Operations
Washington or Scottsdale or San Francisco or Chicago or New York City or Phoenix
$104k-$130k/yr OnsiteFull Time
8+ YOEBachelor\u0002s-level education or equivalent experience; 8+ years in social media or digital/social operations; strong social publishing, governance, reporting, stakeholder management, and risk/escalation skills; background and drug screen.
Meltwater, Sprout Social
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