39 escalations manager jobs at 30 companies in Monroe, OH
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Service Manager
Milford, Ohio, United States
$65k-$75k/yrOnsiteFull Time
Guild Garage Group: Provider of residential and commercial garage door services.
5+ YOE3+ Mgmt5+ years service industry experience, 3+ years leadership, experience managing/coaching field technicians, strong KPI knowledge, customer escalation handling; background, drug, and MVR checks required.
5+ YOERequires 5+ years of related operations or service delivery experience, team leadership, escalation management, analytical and communication skills, and proficiency with Microsoft Office applications.
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft SharePoint, Microsoft Teams, Microsoft Outlook, CRM
PDQ Doors: Provides residential and commercial garage door installation and repair services.
5+ YOE3+ Mgmt5+ years service industry experience, 3+ years leadership, experience managing and coaching field technicians, KPI-driven, able to improve performance and handle escalations.
Guild Garage Group: Alliance of residential and commercial garage door service companies
5+ YOE3+ Mgmt5+ years service experience, 3+ years leadership, experience managing field technicians, strong KPI and coaching skills, customer escalation handling; background, drug, and motor vehicle checks required.
Storage SolutionsFrankfurt Stock Exchange: JUN3: Provides warehouse design, automation, and material handling integration services.
5+ YOE2+ MgmtRequires 5+ years in technical or software support and 2+ years of leadership experience, with team management, incident escalation, SLA management, analytical skills, and Microsoft Office proficiency.
Microsoft Office Suite, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, PLC, WMS/WCS
Cornerstone Building Brands: Manufactures exterior building products for residential and commercial construction.
8+ YOE3+ Mgmt8+ years sales experience in pre-engineered metal building (PEMB), 3+ years sales leadership preferred, strong business acumen, ability to manage large territories and customer escalations, and travel ~40–50%.
Lids: Retailer of licensed sports apparel, headwear, and accessories.
Supervising store associates, executing sales and visual merchandising, managing inventory and cash, resolving customer escalations, and performing physical store tasks (lifting, standing).
DHL GroupXetra: DHL: Global provider of logistics and postal services.
5+ YOE3+ Mgmt5+ years air import experience, 3+ years leadership, strong knowledge of U.S. air import operations, dispatch, customs coordination, billing readiness, and customer escalation management.
TCN Behavioral Health: Provides comprehensive mental health and substance use treatment services.
3+ YOE3+ years working with SMD population; associate degree or HS diploma with experience; First Aid, CPR, de-escalation required; valid Ohio driver’s license and automobile insurance; maintain OMHAS-appropriate licensure; documentation and billable-hour compliance.
Omaha or Lehi or Philadelphia or Cincinnati or Kentucky
$31-$46/hrHybridFull Time
Orion Advisor Solutions: Provides integrated software and investment solutions for financial advisors.
6+ YOEBachelor's degree and 6+ years in onboarding, platform integration, or technical operations. Requires API, data integration, workflow optimization, project management, client escalation, and team leadership expertise.
Traba: AI-driven platform connecting industrial businesses with vetted workers.
1+ YOEHigh school diploma,1+ years operations or customer-facing experience,strong communication and interpersonal skills,professional demeanor,ability to manage onboarding and escalations in warehouse environments.
Oceans Healthcare: Provider of specialized behavioral health and psychiatric services.
Active RN license, compact license accepted, associate degree in nursing, CPR certification, behavioral health de-escalation training, and ability to manage psychiatric patient care in a high-stress environment.
Raleigh or Lexington or Greensburg or Indianapolis or Atlanta or Richmond or Tysons Corner or Fort Lauderdale or Aiken or Elgin or Denver or Orlando or Charlotte or Greenville or Coral Gables or Jeffersonville or Alpharetta or Tampa or Nashville or Cincinnati or Louisville or Augusta or Chicago
$18-$28/hrHybridFull Time
Cherry Bekaert: Provides accounting, tax, and business advisory services to organizations.
1+ YOEHigh school diploma, 1+ year collections/accounts receivable experience in professional services, ability to manage AR portfolio, document client interactions, send statements, research payments, and escalate issues.
Camelot Community Care: Provides child welfare and mental health services to families.
Documented paid experience with SED children/adolescents required; bachelor\u0002s degree in human services or social work preferred; skills in behavior management, de-escalation, group facilitation, and clinical documentation.
Lindner Center of Hope: Comprehensive mental health and addiction treatment center.
2+ YOEConduct clinical and financial assessments for residential services, coordinate admissions and referrals, document in EPIC, manage risk and escalate behavioral issues; requires OH licensure or RN, CPR, and 2+ years psychiatric experience.
Oxford or Hamilton or Middletown or West Chester or Luxembourg
$59k/yrOnsiteFull Time
Miami University: Public research university providing undergraduate and graduate degree programs.
1+ YOEBachelor’s degree and 1 year of related full-time experience or 2 years of graduate assistant experience in student conduct, case management, or accountability. Strong judgment, organization, communication, and conflict de-escalation skills required.
SUN Behavioral Health: Operates psychiatric hospitals providing inpatient and outpatient mental health care.
Associates degree in nursing and active RN license in state required; CPR and de-escalation certification required; behavioral health experience preferred; competency with EMR and CPOE.
Computerized Physician Order Entry (CPOE), Electronic Medical Record (EMR)