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156 escalations manager jobs at 107 companies in Mountain View, CA

1mo
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Executive Escalations Manager
San Francisco or United States
$80k-$145k/yr RemoteFull Time
Rippling
Rippling: Unified platform managing workforce HR, IT, and finance operations
Experience in operations/consulting/customer-facing roles; executive and client-facing communication; strong cross-functional influence, problem solving, and written/verbal English skills; ability to manage complex escalations.
Slack, Microsoft 365
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1mo
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Lead, Incidents & Escalations, User Operations
San Francisco, California, United States
$234k-$315k/yr HybridFull Time
OpenAI
OpenAI: Develops artificial intelligence models and generative AI software services.
10+ YOE5+ Mgmt10+ years incident/escalation management experience, 5+ years hands-on on-call production experience, 5+ years leadership; experience with incident.io, PagerDuty, Datadog, Jira, Salesforce, Zendesk; strong communication and root-cause skills.
incident.io, PagerDuty, Datadog, Jira, Salesforce, Zendesk
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1w
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Customer Escalations Engineering Technical Leader
San Francisco or Milpitas or San Jose or Chicago or Colorado or Illinois or North Carolina or Texas or Oregon or California or Idaho or Delaware
$184k-$264k/yr RemoteFull Time
Cisco
CiscoNASDAQ: CSCO: Develops and sells networking hardware and cybersecurity software.
8+ YOE8+ years in customer escalations/technical support; deep Meraki Dashboard and cloud-managed networking knowledge; experience leading critical incident responses, trend analysis, cross-functional collaboration, and creating support documentation.
Meraki Dashboard
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2mo
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Senior Manager, Executive Fulfillment Escalations
Santa Clara, California, United States
$147k-$202k/yr OnsiteFull Time
Applied Materials
Applied MaterialsNASDAQ: AMAT: Manufacturers of equipment for semiconductor and display production.
Leader for regional fulfillment team to resolve executive-level spare part availability issues; requires knowledge of order fulfillment and SAP, strong stakeholder communication, data analysis, process improvement, and ability to lead cross-functional teams; ~10% travel.
SAP, Microsoft Office, Microsoft Excel, Microsoft PowerPoint
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3mo
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Community & Executive Escalations Program Manager
San Francisco or New York City
$210k-$260k/yr HybridFull Time
Anthropic
Anthropic: Developing safe and reliable artificial intelligence systems.
6+ YOE6+ years in community/trust & safety/escalations or related roles; hands-on incident/escalation management; strong written communication and judgment; cross-functional coordination; familiarity with social listening; bachelor’s degree or equivalent.
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2mo
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Senior Manager, Executive Fulfillment Escalations
Santa Clara, California, United States
$147k-$202k/yr OnsiteFull Time
Applied Materials
Applied MaterialsNASDAQ: AMAT: Produces equipment and services for chip and display manufacturing.
Senior leadership role overseeing regional fulfillment escalations; experience in order fulfillment, SAP, cross-functional collaboration, and process improvement.
SAP, Microsoft Office, Excel, PowerPoint
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3w
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YouTube Escalation Specialist, Scaled Comms and Escalations
Los Angeles or San Bruno
$90k-$129k/yr OnsiteFull Time
Google
GoogleNASDAQ: GOOGL: Provides online search, advertising, cloud computing, and consumer electronics.
2+ YOEBachelor's or equivalent experience,2 years in trust and safety/incident management/escalation or crisis response,experience investigating user-facing issues,excellent editorial and communication skills,ability to inform executive decisions.
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5d
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Senior Software Technical Program Driver - OEM and NCP Escalations
Santa Clara, California, United States
$168k-$259k/yr OnsiteFull Time
NVIDIA
NVIDIANASDAQ: NVDA: Designs GPU-accelerated computing and artificial intelligence hardware.
10+ YOEBachelor's in EE/CS or equivalent,10+ years experience with 5+ years driving software/hardware escalations, hands-on software development for hardware platforms, Agile proficiency, strong communication and technical presentation skills.
Agile
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6d
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Sr. Product Escalation Manager
Sunnyvale, California, United States
$157k-$180k/yr OnsiteFull Time
Illumio
Illumio: Provides zero-trust segmentation software to contain cyberattacks.
7+ YOE7+ years in technical support/escalation/incident or TAM roles; experience managing enterprise customer escalations, RCA programs, cross-functional coordination, and executive communication.
Jira, Salesforce, ServiceNow, PagerDuty, Zendesk
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1w
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Manager II, Escalation Operations
San Francisco or United States
$120k-$248k/yr HybridFull Time
Pinterest
PinterestNYSE: PINS: Visual discovery engine for finding inspiration and creative ideas.
5+ YOE3+ Mgmt3+ years people management, 5+ years escalation/incident management, experience in content moderation, strong communication and critical thinking; Bachelor's or Master's or equivalent experience.
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1mo
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Program Manager
Fremont, California, United States
$105k-$150k/yr OnsiteFull Time
Quanta Manufacturing
Quanta ManufacturingTWSE: 2382: Electronics design and manufacturing services for global technology brands.
8+ YOELeads manufacturing programs and multiple projects, manages resources and schedules, drives risk and escalation resolution, coaches program/project managers. Typically requires 8+ years program/project experience and a bachelor's degree preferred.
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2mo
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Project Manager
Sunnyvale, California, United States
$136k-$166k/yr HybridFull Time
Fortinet
FortinetNASDAQ: FTNT: Develops and sells cybersecurity software and network security appliances.
Bachelor's degree in CS/Engineering or related field; experience in project management, technical support, software development, or QA; capable of handling complex customer escalations and coordinating with sales and support engineers.
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1mo
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Manager, PMO
Raleigh or Los Angeles or San Francisco or Toronto or United States or Canada
HybridFull Time
BuildOps
BuildOps: SaaS platform for managing commercial contracting businesses.
5+ YOE5+ years in Professional Services/Customer Success/Implementation leadership at B2B SaaS; experience building/owning a PMO or delivery methodology; managing complex ERP integrations; strong analytics, escalation design, and communication skills; Salesforce proficiency.
Salesforce, Gainsight, GUIDEcx, GCX, Certinia, Asana, ClickUp, Jira, Confluence, NetSuite, QuickBooks, Sage
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1mo
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Incident and Escalation Manager
San Francisco, California, United States
$180k-$250k/yr HybridFull Time
Vapi
Vapi: Build and deploy AI-powered voice agents via flexible APIs.
8+ YOE8+ years in incident/escalation/technical support or TPM at scale; experience building incident programs, running incident commander rotations, customer RCA, and working with incident tooling; strong written and verbal communication.
PagerDuty, incident.io, Opsgenie, Slack
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2mo
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Global Planning Operations Escalation Manager
Fremont, California, United States
$137k-$287k/yr HybridFull Time
Lam Research
Lam ResearchNASDAQ: LRCX: Designs and manufactures wafer fabrication equipment for the semiconductor industry.
10+ YOELead high-severity incident and escalation management, perform structured root-cause analysis (8D, Five Whys, Fishbone, PS&DM), provide executive reporting, and collaborate cross-functionally. Requires 10+ years experience and degree or equivalent experience.
8D, PS&DM, Five Whys, Fishbone
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1w
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APSC In-Prison Program Manager
Oakland, California, United States
$75k-$80k/yr HybridFull Time
Chinese for Affirmative Action
Chinese for Affirmative Action: Advocates for civil rights and justice for Asian Americans.
2+ YOE2+ Mgmt2+ years program management and supervisory experience,2+ years working with system-impacted individuals,high school diploma or GED,skills in mediation,de-escalation,project management,Google Workspace and database use.
Google Workspace, EDOVO
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12h
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Technical Program Manager, Infrastructure
San Francisco, California, United States
$160k-$200k/yr OnsiteFull Time
fal
fal: Generative media infrastructure and high-performance AI inference platform.
5+ YOE5+ years in infrastructure vendor management or related functions; experience with hyperscalers, GPU providers, SLAs, invoice reconciliation, and vendor escalations; strong analytical and communication skills.
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6d
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Escalation Manager
San Mateo, California, United States
$116k-$143k/yr HybridFull Time
Freshworks
FreshworksNASDAQ: FRSH: Provides cloud-based customer support and IT management software.
6+ YOE6+ years in enterprise support/CS/TPM/incident management in SaaS, 3+ years handling high-severity executive escalations, experience with enterprise accounts, cross-functional partner with Product/Engineering, strong executive communication and RCA skills.
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1w
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CONTRACT: Contract Steering Program Manager - Autonomous Driving
Belmont, California, United States
$165k-$190k/yr HybridFull Time
Volkswagen Group
Volkswagen GroupFrankfurt Stock Exchange: VOW3: Global manufacturer of motor vehicles and automotive financial service provider.
8+ YOE8+ years in commercial/OEM/importer/fleet roles; experience steering complex contracts, program management, stakeholder coordination, and risk escalation; bachelor’s degree or equivalent; MBA preferred.
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4d
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Senior Operations Manager, Ambient Infrastructure
Mountain View, California, United States
$120k-$150k/yr OnsiteFull Time
Commure
Commure: AI-powered software platform for healthcare workflow and administrative automation.
8+ YOE8+ years in operations (healthcare tech preferred), triage and escalation ownership, strong documentation and written communication, stakeholder alignment, EHR integration knowledge.
Linear, Epic, Meditech Expanse, Athena, Cerner, eClinicalWorks, HL7, FHIR, REST APIs, token-based authentication
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