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91 escalations manager jobs at 61 companies in Tracy, CA

1w
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Customer Escalations Engineering Technical Leader
San Francisco or Milpitas or San Jose or Chicago or Colorado or Illinois or North Carolina or Texas or Oregon or California or Idaho or Delaware
$184k-$264k/yr RemoteFull Time
Cisco
CiscoNASDAQ: CSCO: Develops and sells networking hardware and cybersecurity software.
8+ YOE8+ years in customer escalations/technical support; deep Meraki Dashboard and cloud-managed networking knowledge; experience leading critical incident responses, trend analysis, cross-functional collaboration, and creating support documentation.
Meraki Dashboard
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2mo
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Senior Manager, Executive Fulfillment Escalations
Santa Clara, California, United States
$147k-$202k/yr OnsiteFull Time
Applied Materials
Applied MaterialsNASDAQ: AMAT: Produces equipment and services for chip and display manufacturing.
Senior leadership role overseeing regional fulfillment escalations; experience in order fulfillment, SAP, cross-functional collaboration, and process improvement.
SAP, Microsoft Office, Excel, PowerPoint
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2d
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Sr. Product Escalation Manager
Sunnyvale, California, United States
$157k-$180k/yr OnsiteFull Time
Illumio
Illumio: Provides zero-trust segmentation software to contain cyberattacks.
7+ YOE7+ years in technical support/escalation/incident or TAM roles; experience managing enterprise customer escalations, RCA programs, cross-functional coordination, and executive communication.
Jira, Salesforce, ServiceNow, PagerDuty, Zendesk
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1mo
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Program Manager
Fremont, California, United States
$105k-$150k/yr OnsiteFull Time
Quanta Manufacturing
Quanta ManufacturingTWSE: 2382: Electronics design and manufacturing services for global technology brands.
8+ YOELeads manufacturing programs and multiple projects, manages resources and schedules, drives risk and escalation resolution, coaches program/project managers. Typically requires 8+ years program/project experience and a bachelor's degree preferred.
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2mo
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Project Manager
Sunnyvale, California, United States
$136k-$166k/yr HybridFull Time
Fortinet
FortinetNASDAQ: FTNT: Develops and sells cybersecurity software and network security appliances.
Bachelor's degree in CS/Engineering or related field; experience in project management, technical support, software development, or QA; capable of handling complex customer escalations and coordinating with sales and support engineers.
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2mo
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Global Planning Operations Escalation Manager
Fremont, California, United States
$137k-$287k/yr HybridFull Time
Lam Research
Lam ResearchNASDAQ: LRCX: Designs and manufactures wafer fabrication equipment for the semiconductor industry.
10+ YOELead high-severity incident and escalation management, perform structured root-cause analysis (8D, Five Whys, Fishbone, PS&DM), provide executive reporting, and collaborate cross-functionally. Requires 10+ years experience and degree or equivalent experience.
8D, PS&DM, Five Whys, Fishbone
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3d
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APSC In-Prison Program Manager
Oakland, California, United States
$75k-$80k/yr HybridFull Time
Chinese for Affirmative Action
Chinese for Affirmative Action: Advocates for civil rights and justice for Asian Americans.
2+ YOE2+ Mgmt2+ years program management and supervisory experience,2+ years working with system-impacted individuals,high school diploma or GED,skills in mediation,de-escalation,project management,Google Workspace and database use.
Google Workspace, EDOVO
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2w
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Project Manager, Consultant
Oakland or El Dorado Hills or Rancho Cordova or Redding
$126k-$189k/yr HybridFull Time
Ascendiun
Ascendiun: Nonprofit parent overseeing health insurance and clinical service organizations.
7+ YOEBachelor's degree or equivalent and at least 7 years relevant experience; experience with Agile, project planning, budgeting, scheduling, risk escalation, and cross-functional coordination.
JIRA, Azure Dev Ops, Microsoft Tools
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1w
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CONTRACT: Contract Steering Program Manager - Autonomous Driving
Belmont, California, United States
$165k-$190k/yr HybridFull Time
Volkswagen Group
Volkswagen GroupFrankfurt Stock Exchange: VOW3: Global manufacturer of motor vehicles and automotive financial service provider.
8+ YOE8+ years in commercial/OEM/importer/fleet roles; experience steering complex contracts, program management, stakeholder coordination, and risk escalation; bachelor’s degree or equivalent; MBA preferred.
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8h
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Senior Operations Manager, Ambient Infrastructure
Mountain View, California, United States
$120k-$150k/yr OnsiteFull Time
Commure
Commure: AI-powered software platform for healthcare workflow and administrative automation.
8+ YOE8+ years in operations (healthcare tech preferred), triage and escalation ownership, strong documentation and written communication, stakeholder alignment, EHR integration knowledge.
Linear, Epic, Meditech Expanse, Athena, Cerner, eClinicalWorks, HL7, FHIR, REST APIs, token-based authentication
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2w
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User Experience and Support Program Manager - USDS
San Jose, California, United States
$88k-$203k/yr OnsiteFull Time
TikTok USDS Joint Venture
TikTok USDS Joint Venture: Operates and secures TikTok services for U.S. users.
5+ YOEBA/BS,5+ years program management or customer support operations experience in tech/finance/e-commerce/digital payments,proficiency with data analysis and visualization (Excel,Tableau) and Ticketing/CRM,strong communication and escalation experience.
Microsoft Excel, Tableau, Ticketing/CRM systems
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1mo
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Property Manager
Antioch or Pittsburg
$29-$36/hr OnsiteFull Time
Satellite Affordable Housing Associates
Satellite Affordable Housing Associates: Develops and manages affordable housing for low-income populations.
1+ MgmtMinimum 1 year supervisory experience; affordable housing/property management experience and knowledge of Tax Credit, HUD, or Section 8 preferred. Strong MS Office skills (Excel, Word, Outlook); Yardi desirable. Ability to manage budgets, de-escalate conflict, and travel between properties.
Microsoft Excel, Microsoft Word, Microsoft Outlook, Yardi
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1mo
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Assistant Store Manager
Santa Clara, California, United States
$25/hr OnsiteFull Time
Psycho Bunny
Psycho Bunny: Premium apparel and accessories retailer
3+ YOE3+ Mgmt3+ years retail management experience; ability to manage store operations, drive sales and KPIs, recruit/train staff, ensure customer experience, resolve guest escalations, and maintain health & safety standards.
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1mo
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Security Account Manager
Santa Clara, California, United States
$65k-$75k/yr OnsiteFull Time
WhiteDog Cyber
WhiteDog Cyber: Provides managed cybersecurity platforms and 24/7 security monitoring services.
2+ YOEResponsible for managing customer relationships for managed security services; requires 2+ years cybersecurity/account management experience, SOC/incident response knowledge, strong communication, and ability to handle escalations and renewals. U.S. citizenship required.
SIEM, Microsoft Office, Windows, Linux, Unix
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1w
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Sr. Customer Success Manager
San Francisco or Frisco or Austin or Pleasanton or Chicago
$108k-$192k/yr HybridFull Time
Workday
WorkdayNASDAQ: WDAY: Provides cloud-based software for financial and human capital management.
10+ YOE10+ years in customer-facing services with issue resolution and escalation; 1+ year project management with Workday products; executive stakeholder management; bachelor\u0002s degree preferred.
Workday HCM, Workday Payroll, Workday Financials
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1w
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Customer Success Manager
Coppell or Waltham or Lewis Center or Lithia Springs or Tampa or Irvine or Santa Clara or Tukwila
HybridFull Time
Centersquare
Centersquare: Provides secure colocation and data center connectivity services.
5+ YOE5+ years customer-facing experience in data center colocation or managed hosting; bachelor\u0002s degree required; strong executive communication, account retention and escalation management skills; ability to travel up to 50%.
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6d
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Resolution Manager
San Jose or Durham or Mexico City or Bengaluru or Pune or Hoofddorp or Belgrade or Barcelona or Singapore or Sydney or Tokyo
€70k-€104k/yr HybridFull Time
Nutanix
NutanixNASDAQ: NTNX: Sells cloud software and hyperconverged infrastructure for enterprises.
3+ YOE3+ years escalation/technical support experience in enterprise support, strong communication, conflict resolution, organization, conference facilitation, and bachelor-level technical background.
Slack, VMware, Citrix, Microsoft
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1w
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Senior Manager, Customer Success
Raleigh or Santa Clara
$134k-$252k/yr OnsiteFull Time
Pure Storage
Pure StorageNYSE: PSTG: Provides all-flash enterprise data storage and management solutions.
7+ YOE2+ Mgmt7+ years customer-facing experience,2+ years people management,experience in enterprise SaaS/IT,health with customer lifecycle,health-score governance,and executive escalation.
Gainsight, Salesforce
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3w
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Assistant Store Manager
Fremont, California, United States
$29/hr OnsiteFull Time
Barnes & Noble
Barnes & Noble: Physical retailer of books, media, and cafe products.
Lead and develop store team, maintain operational and visual standards, support sales and inventory management, execute loss prevention and safety procedures, and provide strong customer service and de-escalation skills.
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1mo
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Customer Success Manager (US)
Palo Alto, California, United States
$130k-$170k/yr HybridFull Time
Nanonets
Nanonets: AI platform for automated document processing and business workflows.
3+ YOE3+ years in customer-facing roles; technical understanding of software integrations; proven ability to manage multiple enterprise accounts; strong communication, organization, and problem escalation skills.
Linear, SAP, NetSuite, Oracle, Coupa, Dynamics, Salesforce
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