25 escalations manager jobs at 20 companies in Nevada
2w
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Manager I - Clinical Solutions Manager
Las Vegas or Atlanta or Tampa or Indianapolis or Mason or Roanoke or Denver or Colorado Springs or Norfolk
$94k-$162k/yr HybridFull Time
5+ YOEActive unrestricted RN license, minimum 5 years acute care clinical experience, management and escalation resolution experience, knowledge of medical policy and utilization management.
1w
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Call Center Manager
Laughlin, Nevada, United States
OnsiteFull Time
Supervise, coach, and develop call center staff; manage performance, customer escalations, retention, hiring, policy compliance, and process improvement initiatives.
1w
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Manager, Customer Service
Temecula or Southern California or Desert Mountain or Las Vegas or Arizona or Utah or Colorado or New Mexico
$96k-$120k/yr OnsiteFull Time
5+ YOE5+ MgmtRequires 5+ years of customer service leadership and people management experience, leadership of 50+ employees, budget management, escalated issue resolution, communication, coaching, Microsoft Office, and CRM proficiency.
Microsoft Office, CRM, Salesforce, Oracle
1mo
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Service Desk Manager
Henderson, Nevada, United States
OnsiteFull Time
3+ YOE3+ years managing or leading an IT service desk, Tier 3 escalation experience, Windows workstation support, ticketing/SLA management, vendor/MSP coordination, strong leadership and communication skills.
Windows, POS
3w
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Circa - Beverage - Manager
Las Vegas, Nevada, United States
OnsiteFull Time
Supervise beverage operations, staff scheduling/training, inventory and ordering, enforce responsible alcohol service, and handle guest escalations; high school/GED and ability to obtain required work cards.
3d
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Account Manager - Hybrid
King of Prussia or Las Vegas or Grapevine
$44k/yr HybridFull Time
Requires customer issue resolution and de-escalation experience, strong written and verbal communication, multitasking, process compliance, cross-functional collaboration, KPI experience, and Microsoft Office Suite proficiency.
Microsoft Office Suite, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Outlook
2w
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Customer Success Manager, Payroll - Emerging Accounts
Austin or Arizona or California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Idaho or Illinois or Indiana or Louisiana or Massachusetts or Maryland or Maine or Michigan or Minnesota or Mississippi or North Carolina or Nebraska or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
RemoteFull Time
1+ YOE1–3+ years customer success/account management experience with payroll/PEO/HCM accounts, working knowledge of payroll/PEO fundamentals, compliance escalation comfort, Salesforce proficiency, Zendesk/NetSuite familiarity.
Salesforce, Zendesk, NetSuite
2mo
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Covered Care Provider Support
Las Vegas, Nevada, United States
$15/hr OnsiteFull Time
Customer service/technical support experience; escalation management; strong problem-solving; excellent communication; collaborative; familiar with ticketing systems.
Ticketing system
1w
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Senior Customer Experience Specialist - Benefits
California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Massachusetts or Maryland or Minnesota or North Carolina or New Hampshire or New Jersey or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$106k-$135k/yr RemoteFull Time
Requires strong Benefits product or administration experience in HRIS, payroll, or SaaS; complex escalation management; cross-functional collaboration; QA, coaching, training, problem-solving, and stakeholder management skills.
HRIS, SaaS, User Acceptance Testing (UAT)
1mo
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VP, Global Support & Technical Success
Missouri or Texas or Tennessee or South Carolina or Rhode Island or Pennsylvania or Oregon or Oklahoma or Ohio or New York or New York City or Nevada or New Jersey or Parsippany-Troy Hills or New Hampshire or North Carolina or Montana or Mississippi or Minnesota or Michigan or Maine or Maryland or Massachusetts or Louisiana or Kansas or Indiana or Illinois or Idaho or Iowa or Hawaii or Georgia or Florida or District of Columbia or Connecticut or Colorado or California or Arizona or Arkansas or Alabama or Nebraska or Wisconsin or Washington or Virginia or New Mexico or Utah
$225k-$255k/yr RemoteFull Time
10+ YOE10+ Mgmt10+ years leading global support or technical services, experience scaling AI-powered support operations, strong data and escalation management skills, bachelor’s degree or equivalent required.
Zendesk, Forethought, Gainsight, Gainsight CustomerOS, Salesforce, Staircase AI, Gainsight Health Scores
2mo
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Patient Support Lead - Obgyn
Las Vegas, Nevada, United States
$18-$21/hr OnsiteFull Time
3+ YOE1+ MgmtLead for call center; trains staff; handles escalations; schedules appointments; assists with referrals and pre-authorizations.
MS Word, MS Excel, Computers
1mo
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SHES - Special Education Teacher - CLS
Winnemucca, Nevada, United States
OnsiteFull Time
State Special K-12 certification with Generalist endorsement required; experience with assistive technology, behavioral plans, CPI de-escalation preferred; able to manage paraprofessionals, lift 75 lbs, and assist with toileting.
1w
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Warehouse Lead
Las Vegas, Nevada, United States
$36k-$63k/yr OnsiteFull Time
Leads warehouse operations by allocating labor, enforcing SOPs, checking quality and inventory, conducting safety procedures, coaching associates, and escalating operational issues.
Warehouse Management System (WMS), RF scanners, PPE, MHE, forklift, pallet jack
2d
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Team Leader
Reno, Nevada, United States
OnsiteFull Time
Leads production teams, assigns operators, maintains quality and production standards, supports equipment starts, escalates problems, conducts training, and drives continuous improvement.
Manufacturing Execution System (MES), Microsoft Excel, eWorkStation, DLE, KTRP, QRAP, ERIM, TPM
1mo
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Player Services Supervisor (NV, Laughlin)
Laughlin, Nevada, United States
OnsiteFull Time
Supervisory experience in guest-facing operations; training and scheduling staff; enforcing SOPs and AML/Title 31 regulations; providing outstanding customer service and handling escalations.
2mo
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OPBH Primary Therapist - Full Time
Gardnerville, Nevada, United States
OnsiteFull Time
3+ YOEMaster's in a mental health field, full unrestricted licensure (CPC, LMFT, LCSW), BLS and Non-violent Crisis Intervention certification (or obtain within 90 days), 3+ years clinical therapy experience, credentialing with payors within 6 months, strong de-escalation and case management skills.
3w
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Director, VIP Sports- Customer Experience
Las Vegas or Jersey City
$120k-$150k/yr HybridFull Time
3+ YOE3+ Mgmt3+ years leading high-performing hospitality or gaming teams; strong communication, coaching, analytical and sales skills; Bachelor's in Marketing/Business preferred; able to handle high-value clients and escalations.
1mo
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Retail Security Supervisor - Deer Springs
North Las Vegas, Nevada, United States
$18/hr OnsiteFull Time
Must be 21+, pass background/drug screens, maintain First Aid/CPR/AED certifications and Nevada Marijuana Agent Registration, perform security, reception, surveillance, incident reporting, and de-escalation duties.
2w
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Assistant Director of Admissions
Henderson, Nevada, United States
OnsiteFull Time
2+ YOELead admissions operations, implement quality programs, train and supervise staff. Requires bachelor’s in social services, CPR and de-escalation/restraint certification; master’s or RN and 2+ years admissions experience preferred.
1mo
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Network Infrastructure Architect
Henderson, Nevada, United States
OnsiteFull Time
10+ YOE10+ years ISP/network engineering experience, advanced knowledge of BGP/OSPF/MPLS/VLANs/IPv4/IPv6/QoS, experience designing fiber and multi-state networks, supervisory experience, and availability for after-hours escalations.
BGP, OSPF, MPLS, VLANs, IPv4, IPv6, QoS, multicast, Juniper, Nokia, Cisco, Arista, Calix, GPON/XGS-PON, GIS
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