27 escalations manager jobs at 21 companies in Newberg, OR

3w
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Helpdesk Manager
Beaverton, Oregon, United States
OnsiteFull Time
Pacific Office Automation
Pacific Office Automation: Sells and services office equipment and IT infrastructure.
Manage and deliver helpdesk services, supervise and develop staff, monitor KPIs, respond to and escalate technical issues, maintain documentation and provide excellent customer service.
3w
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HVAC Manager
Portland, Oregon, United States
$95k-$155k/yr OnsiteFull Time
Cornel's Plumbing, Heating & Air
Cornel's Plumbing, Heating & Air: Provides residential plumbing, heating, and air conditioning services.
Lead and develop residential HVAC service technicians, conduct training and coaching, manage KPIs, recruit and retain technicians, ensure safety and quality, and resolve escalated customer issues.
3d
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Case Manager
Portland, Oregon, United States
$23/hr OnsiteFull Time
Helping Hands Reentry Outreach Centers
Helping Hands Reentry Outreach Centers: Provides housing and reentry services for individuals experiencing homelessness.
1+ YOEHigh school diploma or equivalent and at least one year of case management experience in social services. Requires strong communication, documentation, technology, and crisis de-escalation skills.
Microsoft Word, Microsoft Excel
3w
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Lead Generation Manager
Wilsonville, Oregon, United States
OnsiteFull Time
Wolfer's Home Services
Wolfer's Home Services: Providing residential HVAC, plumbing, and electrical services in the Northwest.
Manage and coordinate lead generation team, execute strategies to meet goals, handle onboarding/training, approve timecards, assist with escalations, and maintain vendor relationships.
1w
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Regional Quality Manager
Mukilteo or Petaluma or Lake Oswego or Portland or Seattle
$115k-$140k/yr FieldFull Time
Resource Label Group
Resource Label Group: Manufactures custom labels and innovative packaging products.
5+ YOERequires 5+ years of manufacturing quality management experience, site QMS ownership, ISO 9001:2015 knowledge, internal auditing, root cause analysis, corrective actions, coaching, and customer quality escalation experience.
QMS, CAPA, ISO 9001:2015, SQF, AIB, IFS PACsecure, ISO 13485, SGP, HACCP, RFID/NFC
1w
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Assistant Guest Service Manager
Beaverton, Oregon, United States
$23-$27/hr OnsiteFull Time
Big Al's
Big Al's: Operates multi-attraction entertainment centers featuring bowling, arcades, and dining.
Supervise front-of-house staff, manage operations across restaurant/bowling/events/arcade, inventory and scheduling experience, strong guest-service and de-escalation skills, MS Excel proficiency, ability to obtain alcohol and food-safety certifications.
Toast, Brunswick, Embed, Paycom, Microsoft Office, Microsoft Excel
1mo
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Case Manager I
Portland, Oregon, United States
$26/hr FieldFull Time
Bridges to Change
Bridges to Change: Providing peer-led housing and behavioral health services for recovery.
Peer-identifying candidate required; PWS certification within 90 days, OR background clearance, valid driver’s license and insured vehicle, documentation and EHR competency, crisis response and de-escalation skills.
1mo
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Assistant House Manager - Clackamas Co.
Milwaukie, Oregon, United States
$50k/yr OnsiteFull Time
Alternative Services - Oregon
Alternative Services - Oregon: Provides residential and community support for people with disabilities.
Experience supporting individuals with developmental/intellectual disabilities, de-escalation and safety intervention skills, leadership and coaching of staff, knowledge of behavior support plans and incident documentation.
2w
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Youth Essential Coordinator
Vancouver or Portland
$22-$25/hr OnsiteFull Time
REAP
REAP: Empowering underserved youth through leadership and behavioral health support
2+ YOE2+ years working with school-aged youth; ability to manage caseloads, run school programs, perform documentation, de-escalate behavior, and collaborate with educators and community partners.
Microsoft Office Suite, Google Workspace
1d
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Commercial Insurance Analyst
Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$20-$48/hr RemoteFull Time
Accenture
AccentureNYSE: ACN: Global professional services firm providing consulting and technology solutions.
2+ YOERequires 2+ years of commercial property hazard and liability insurance experience; call center, client management, escalation resolution, commercial lending, problem-solving, and communication skills preferred.
Microsoft Excel
1w
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Director of Customer Support
Aurora, Oregon, United States
OnsiteFull Time
Columbia Helicopters
Columbia Helicopters: Operates heavy-lift helicopters and provides aircraft maintenance services.
10+ YOE10+ Mgmt10+ years leadership in customer support or aftermarket services in aviation/MRO, strong quote/pricing and contract experience, ability to manage escalations and cross-functional teams, KPI and service-level expertise.
6d
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Special Program Para 1, Life Skills 1:1 18737-2026
Vancouver, Washington, United States
$27-$33/hr OnsitePart Time
Vancouver Public Schools
Vancouver Public Schools: Operates public K-12 schools and educational programs.
High school diploma or GED plus an associate degree, college credits, or ParaPro score of 461+. Requires student support, behavior management, physical assistance, teamwork, and de-escalation training.
ETS ParaPro Assessment
1mo
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S4+ Data & Analytics Lead
Glasgow or Fort Worth or Portland or United Kingdom or India or United States
RemoteFull Time
Weir Group
Weir GroupLondon Stock Exchange: WEIR: Provides engineering solutions and equipment for the mining industry
Experience leading data and analytics on SAP S/4HANA or ERP transformations, hands-on data migration/reconciliation, data governance, analytics and AI enablement, and programme leadership with strong escalation and stakeholder management skills.
SAP S/4HANA
4d
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Technical Product Support (TPS) Engineer V - (E5)
Santa Clara or Chandler or Portland
$140k-$193k/yr OnsiteFull Time
Applied Materials
Applied MaterialsNASDAQ: AMAT: Manufacturers of equipment for semiconductor and display production.
10+ YOERequires 10+ years of semiconductor equipment experience, advanced DDP and chamber knowledge, escalation leadership, cross-functional project management, troubleshooting, data analysis, and RCCA, 8D, DOE, Fishbone, and Fault Tree Analysis.
DDP, RCCA, 8D, DOE, Fishbone, Fault Tree Analysis
4d
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Technical Product Support (TPS) Engineer V - (E5)
Santa Clara or Chandler or Portland
$140k-$193k/yr OnsiteFull Time
Applied Materials
Applied MaterialsNASDAQ: AMAT: Produces equipment and services for chip and display manufacturing.
10+ YOERequires 10+ years of semiconductor equipment experience, DDP and chamber expertise, escalation leadership, cross-functional project management, advanced troubleshooting, data analysis, and RCCA, 8D, DOE, Fishbone, and Fault Tree Analysis.
DDP, RF Systems, Gas Delivery Systems, Vacuum Systems, Thermal Systems, Feature Files, RCCA, 8D, DOE, Fishbone, Fault Tree Analysis, CRM, BKM, Knowledge Articles, Troubleshooting Guides, PM Procedures, Known Issue Databases (KIB), PSER, CEN
1mo
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Benefits Specialist
Lake Oswego or Portland
$65k-$80k/yr OnsiteFull Time
Hoffman Construction Company
Hoffman Construction Company: General contractor specializing in large-scale and complex construction projects.
3+ YOE3+ years benefits and leave administration experience (FMLA/ADA/state paid leave), HRIS and payroll interface experience, strong attention to detail, communication skills, and ability to manage escalated employee cases.
Microsoft Office, HRIS
3w
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Sr. Specialist - On-site End User Support
Portland, Oregon, United States
OnsiteFull Time
On
OnNYSE: ONON: Designs and sells performance running shoes and athletic apparel.
Provide on-site Level 2+ technical support, manage escalations, administer macOS and MDM, troubleshoot SaaS/identity issues, perform hardware/A/V diagnostics, author SOPs, and collaborate on endpoint lifecycle projects.
Google Workspace, Okta, MDM, Logitech Rally Bar, Google CTL Chromebox for Meetings, Chromebox for Meetings, MacBook, Google Meet, Zoom, Jira Service Management, ITIL
13h
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SUDs Counselor - Old Town Recovery Center
Portland, Oregon, United States
$28-$40/hr OnsiteFull Time
Central City Concern
Central City Concern: Provides integrated housing, healthcare, and employment services in Portland.
2+ YOERequires CADC-I, II, III, or potentially CADC-R, high school diploma/GED, CPR, counseling and case management skills, and knowledge of evidence-based addiction treatment, trauma-informed care, crisis intervention, and de-escalation.
Electronic Health Records (EHR), Electronic Medical Records (EMR), HIPAA, 42 CFR Part 2
1w
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Nursing weekend supervisor
Hillsboro, Oregon, United States
$32-$43/hr OnsitePart Time
PACS
PACSNYSE: PACS: Operates skilled nursing and post-acute healthcare facilities nationwide.
Licensed LPN or RN to lead and support weekend nursing staff, oversee resident care during 12-hour weekend shifts, handle escalations, and maintain operations.
2w
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Behavioral Health Skills Trainer
Hillsboro, Oregon, United States
$22/hr FieldFull Time
Clarvida
Clarvida: Provides behavioral health, mental health, and foster care services.
1+ YOEMinimum 1 year relevant experience, crisis management/de-escalation and foster-care experience preferred. Valid driver’s license, clean driving record, auto insurance, CPR/First Aid, NCI, Tier 1 Collaborative Problem Solving, fingerprint/background checks, able to work 40 hrs/week.

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