43 escalations manager jobs at 25 companies in Ocoee, FL

13h
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Kissimmee, Florida - District Manager
Kissimmee, Florida, United States
OnsiteFull Time
Cellairis
Cellairis: Retailer of mobile device accessories and electronics repair services.
2+ YOE2+ MgmtMulti-unit retail management experience, ability to recruit/coach managers, schedule and budget, inventory control, customer escalation resolution, valid driver\u0002s license, pass background/drug checks.
Microsoft Office
5d
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Operational Account Manager - NAM
Orlando or Argentina
RemoteFull Time
WebBeds
WebBedsASX: WEB: Global B2B marketplace connecting travel suppliers and buyers.
3+ YOE3-5 years travel/customer service experience, account management, escalation handling, stakeholder management, project skills, advanced Microsoft Office, fluent English and Spanish, availability to travel.
Microsoft Office
21h
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HVAC B2B Business Partner
Longwood, Florida, United States
RemoteFull Time
Sears Home Services
Sears Home Services: Residential appliance repair, HVAC maintenance, and home improvement services.
5+ YOEBachelors degree and 5+ years in service operations or escalations; HVAC/appliance experience preferred; strong analytical, policy, and partner management skills.
Microsoft Excel
1w
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Vice President, Client Service Manager
Lake Mary or Pittsburgh
$69k-$95k/yr OnsiteFull Time
BNY
BNYNYSE: BK: Global institution managing and servicing financial assets worldwide.
5+ YOEBachelor's degree or equivalent, typically 5+ years experience, deep GP&T product and operational expertise, data analytics, escalation management, stakeholder engagement.
3w
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Manager, RN Care Management - Winter Garden
Winter Garden, Florida, United States
$72k-$134k/yr OnsiteFull Time
AdventHealth
AdventHealth: Non-profit health care system providing hospital and medical services.
1+ YOE1+ MgmtBachelor's required (Master's preferred). 1+ years leadership and care management experience, formal de-escalation training within 90 days; ACM/CCM preferred; knowledge of discharge planning and regulatory compliance.
4w
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Customer Experience Manager, RHM Executive Office
Chicago or Denver or Westlake or Menlo Park or New York City or Bellevue or Washington or Lake Mary or Clearwater or Gainesville
$116k-$136k/yr HybridFull Time
Robinhood
RobinhoodNASDAQ: HOOD: Provides a commission-free platform for investing and financial services.
4+ Mgmt4+ years customer care management experience; escalations and complaints management; strong analytical, planning, and decision-making skills; Bachelor's degree; must hold Series 7, 63, and 24 (9/10 accepted in lieu of 24); Series 66 and 3 required within 180 days.
3w
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Assistant Security Account Manager
Maitland, Florida, United States
OnsiteFull Time
Allied Universal
Allied Universal: Global security and facility services provider protecting people and property.
3+ YOEHigh school diploma or equivalent; 3+ years professional experience (security, law enforcement or military required); valid state guard license required; background check and drug test; strong communication, coaching, and de-escalation skills; 24/7 availability for emergencies.
Microsoft Office
1w
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220 Licensed Insurance Sales Store Manager (SIGN ON BONUS)
DeLand, Florida, United States
$18-$21/hr OnsiteFull Time
Confie
Confie: Provides personal and commercial insurance through nationwide retail offices.
Lead and coach retail insurance sales teams, meet sales targets, handle escalated customer issues; personal lines or P&C license preferred; college degree or equivalent; prior people leadership experience required.
1mo
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Employer Implementation Lead
Maitland or Milwaukee or Massachusetts
$53k-$90k/yr HybridFull Time
Alegeus
Alegeus: Provides technology platforms for managing healthcare benefit accounts.
3+ YOELead benefit onboarding (HSA/FSA/HRA), manage transitions to service, monitor ticketing queues, identify operational inefficiencies, support escalations; 3+ years relevant experience preferred; MS Office proficiency; project management exposure.
Microsoft Excel, Microsoft Outlook, Microsoft Project, Microsoft Word, Microsoft Visio, Microsoft PowerPoint, Six Sigma, Lean, PMBOK
2mo
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FINRA Supervisory Specialist - PNC Wealth Management
Pittsburgh or Bellaire or Bridgewater or Raleigh or Birmingham or Dallas or Cleveland or Ann Arbor or Orlando or Phoenix or Charlotte or Cherry Hill or Jacksonville or Columbus or Miami
$45k-$142k/yr OnsiteFull Time
PNC Financial Services
PNC Financial ServicesNYSE: PNC: Provides banking, lending, and investment services to customers.
2+ YOESupervise and review trades, ensure regulatory compliance, coach staff, and manage escalations across regions.
3mo
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Supervisor Activations
Orlando, Florida, United States
OnsiteFull Time
Hilton Grand Vacations
Hilton Grand VacationsNYSE: HGV: Sells and manages vacation ownership interests and luxury resorts.
1+ YOE1+ MgmtOversee escalated guest calls, manage ticketing and revenue charges, supervise activation team, payroll, and scheduling; strong customer service and supervisory experience.
Microsoft Office, Microsoft Word, Microsoft Excel, Outlook
2w
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Traffic Management Specialist
Orlando, Florida, United States
$18/hr OnsitePart Time
Allied Universal
Allied Universal: Global provider of physical security and facility management services.
2+ YOEHigh school diploma or equivalent, ability to obtain Airport Authority Credential, 2+ years verifiable experience (traffic management or customer service preferred), strong communication, de-escalation, and record-keeping skills.
2w
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Traffic Management Specialist
Orlando, Florida, United States
$18/hr OnsitePart Time
Allied Universal
Allied Universal: Provides professional security, janitorial, and facility management services.
2+ YOEHigh school diploma or equivalent; ability to obtain an Airport Authority Credential; minimum 2 years verifiable experience (traffic management or customer service preferred); strong interpersonal, de-escalation, and reporting skills.
13h
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Customer Experience and Logistics Rep
Lady Lake or The Villages
OnsiteFull Time
Groome Transportation
Groome Transportation: Provider of daily scheduled airport shuttle transportation services.
Oversee shuttle operations, manage trip capacity and staffing, ensure DOT compliance, perform reporting and post-accident testing, and handle customer escalations; background and drug screen required.
1mo
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Collections Coordinator
Raleigh or Lexington or Greensburg or Indianapolis or Atlanta or Richmond or Tysons Corner or Fort Lauderdale or Aiken or Elgin or Denver or Orlando or Charlotte or Greenville or Coral Gables or Jeffersonville or Alpharetta or Tampa or Nashville or Cincinnati or Louisville or Augusta or Chicago
$18-$28/hr HybridFull Time
Cherry Bekaert
Cherry Bekaert: Provides accounting, tax, and business advisory services to organizations.
1+ YOEHigh school diploma, 1+ year collections/accounts receivable experience in professional services, ability to manage AR portfolio, document client interactions, send statements, research payments, and escalate issues.
3w
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Academic Behavior Support Teacher (ABST) (Bartow, FL, US, 33830)
Bartow, Florida, United States
OnsiteFull Time
Polk County Public Schools
Polk County Public Schools: Operates public K-12 schools in Polk County, Florida.
3+ YOEBachelor's degree and valid Florida Professional Certificate required; 3+ years successful classroom teaching with behavior management experience; master's with ABA coursework preferred; strong communication and de-escalation skills.
1mo
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Team Lead, Advisor Services WST
Orlando, Florida, United States
$68k-$95k/yr OnsiteFull Time
Charles Schwab
Charles SchwabNYSE: SCHW: Financial services, brokerage, and investment management provider.
Lead and coach a team; monitor workflow to meet SLAs; handle escalations and drive process improvements. FINRA licenses required.
1mo
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Family Resource Specialist
Tampa or Hillsborough County or Pinellas County or Pasco County or Polk County or Hernando County
$42k-$46k/yr FieldFull Time
Metropolitan Ministries
Metropolitan Ministries: Provides housing and social services for the homeless population.
2+ YOEBachelor's in human services (or equivalent) and 2 years' experience; case management, home visits, client assessment, Microsoft Word/Excel, valid driver's license and car, ability to de-escalate, pass background check, authorized to work in the U.S.
Microsoft Word, Microsoft Excel
2mo
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SPECIAL NEEDS PARA; IDEA B
Belleview or Ocala or Marion County or Florida
$19-$22/hr OnsiteFull Time
Marion County Public Schools
Marion County Public Schools: Public school district providing K-12 education in Florida.
High school diploma or equivalent required; assist students with disabilities including feeding, toileting, mobility, behavior management, and use of assistive technology; complete district de-escalation certification and training for medical procedures; capable of heavy lifting and physical tasks.
5d
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Shared Service Front Office Specialist (HR Shared Services)
Orlando, Florida, United States
$67k-$115k/yr HybridFull Time
Siemens
SiemensXETRA: SIE: Manufactures industrial automation, infrastructure, and energy technology systems.
3+ YOE3+ years in HR Shared Services or HR operations, experience managing complex HR cases and escalations, intermediate-advanced Microsoft Excel, HR systems familiarity (Workday preferred), strong stakeholder and analytical skills, authorized to work in the US without sponsorship.
Workday, Microsoft Excel

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