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117 escalations manager jobs at 82 companies in Vallejo, CA

1mo
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Executive Escalations Manager
San Francisco or United States
$80k-$145k/yr RemoteFull Time
Rippling
Rippling: Unified platform managing workforce HR, IT, and finance operations
Experience in operations/consulting/customer-facing roles; executive and client-facing communication; strong cross-functional influence, problem solving, and written/verbal English skills; ability to manage complex escalations.
Slack, Microsoft 365
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1mo
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Lead, Incidents & Escalations, User Operations
San Francisco, California, United States
$234k-$315k/yr HybridFull Time
OpenAI
OpenAI: Develops artificial intelligence models and generative AI software services.
10+ YOE5+ Mgmt10+ years incident/escalation management experience, 5+ years hands-on on-call production experience, 5+ years leadership; experience with incident.io, PagerDuty, Datadog, Jira, Salesforce, Zendesk; strong communication and root-cause skills.
incident.io, PagerDuty, Datadog, Jira, Salesforce, Zendesk
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3w
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Customer Escalations Engineering Technical Leader
San Francisco or Milpitas or San Jose or Chicago or Colorado or Illinois or North Carolina or Texas or Oregon or California or Idaho or Delaware
$184k-$264k/yr RemoteFull Time
Cisco
CiscoNASDAQ: CSCO: Develops and sells networking hardware and cybersecurity software.
8+ YOE8+ years in customer escalations/technical support; deep Meraki Dashboard and cloud-managed networking knowledge; experience leading critical incident responses, trend analysis, cross-functional collaboration, and creating support documentation.
Meraki Dashboard
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3mo
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Community & Executive Escalations Program Manager
San Francisco or New York City
$210k-$260k/yr HybridFull Time
Anthropic
Anthropic: Developing safe and reliable artificial intelligence systems.
6+ YOE6+ years in community/trust & safety/escalations or related roles; hands-on incident/escalation management; strong written communication and judgment; cross-functional coordination; familiarity with social listening; bachelor’s degree or equivalent.
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1mo
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YouTube Escalation Specialist, Scaled Comms and Escalations
Los Angeles or San Bruno
$90k-$129k/yr OnsiteFull Time
Google
GoogleNASDAQ: GOOGL: Provides online search, advertising, cloud computing, and consumer electronics.
2+ YOEBachelor's or equivalent experience,2 years in trust and safety/incident management/escalation or crisis response,experience investigating user-facing issues,excellent editorial and communication skills,ability to inform executive decisions.
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1w
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Events Manager
San Francisco, California, United States
$105k-$115k/yr OnsiteFull Time
Playbook
Playbook: Transforms office buildings into hospitality-led workplace destinations.
4+ YOE4+ years managing full-cycle event operations or hospitality environments; proven operational standards, budgeting, staffing, escalation handling; tech-savvy with Google Workspace and Slack.
Google Workspace, Slack
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2mo
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Program Manager
Fremont, California, United States
$105k-$150k/yr OnsiteFull Time
Quanta Manufacturing
Quanta ManufacturingTWSE: 2382: Electronics design and manufacturing services for global technology brands.
8+ YOELeads manufacturing programs and multiple projects, manages resources and schedules, drives risk and escalation resolution, coaches program/project managers. Typically requires 8+ years program/project experience and a bachelor's degree preferred.
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Manager, PMO
Raleigh or Los Angeles or San Francisco or Toronto or United States or Canada
HybridFull Time
BuildOps
BuildOps: SaaS platform for managing commercial contracting businesses.
5+ YOE5+ years in Professional Services/Customer Success/Implementation leadership at B2B SaaS; experience building/owning a PMO or delivery methodology; managing complex ERP integrations; strong analytics, escalation design, and communication skills; Salesforce proficiency.
Salesforce, Gainsight, GUIDEcx, GCX, Certinia, Asana, ClickUp, Jira, Confluence, NetSuite, QuickBooks, Sage
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2mo
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Incident and Escalation Manager
San Francisco, California, United States
$180k-$250k/yr HybridFull Time
Vapi
Vapi: Build and deploy AI-powered voice agents via flexible APIs.
8+ YOE8+ years in incident/escalation/technical support or TPM at scale; experience building incident programs, running incident commander rotations, customer RCA, and working with incident tooling; strong written and verbal communication.
PagerDuty, incident.io, Opsgenie, Slack
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2mo
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Global Planning Operations Escalation Manager
Fremont, California, United States
$137k-$287k/yr HybridFull Time
Lam Research
Lam ResearchNASDAQ: LRCX: Designs and manufactures wafer fabrication equipment for the semiconductor industry.
10+ YOELead high-severity incident and escalation management, perform structured root-cause analysis (8D, Five Whys, Fishbone, PS&DM), provide executive reporting, and collaborate cross-functionally. Requires 10+ years experience and degree or equivalent experience.
8D, PS&DM, Five Whys, Fishbone
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2w
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APSC In-Prison Program Manager
Oakland, California, United States
$75k-$80k/yr HybridFull Time
Chinese for Affirmative Action
Chinese for Affirmative Action: Advocates for civil rights and justice for Asian Americans.
2+ YOE2+ Mgmt2+ years program management and supervisory experience,2+ years working with system-impacted individuals,high school diploma or GED,skills in mediation,de-escalation,project management,Google Workspace and database use.
Google Workspace, EDOVO
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1w
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Technical Program Manager, Infrastructure
San Francisco, California, United States
$160k-$200k/yr OnsiteFull Time
fal
fal: Generative media infrastructure and high-performance AI inference platform.
5+ YOE5+ years in infrastructure vendor management or related functions; experience with hyperscalers, GPU providers, SLAs, invoice reconciliation, and vendor escalations; strong analytical and communication skills.
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5d
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Technical Program Manager
Alameda, California, United States
$110k-$155k/yr OnsiteFull Time
Epia Neuro
Epia Neuro: A neural technology developing systems to restore function and independence for people with neurological conditions.
3+ YOERequires 3–5+ years managing technical programs or projects for software, firmware, or embedded systems teams, with cross-functional planning, dependency mapping, scheduling, risk tracking, escalation, and strong written communication.
Jira, Confluence, FDA premarket cybersecurity guidance, SBOM
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2w
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Escalation Manager
San Mateo, California, United States
$116k-$143k/yr HybridFull Time
Freshworks
FreshworksNASDAQ: FRSH: Provides cloud-based customer support and IT management software.
6+ YOE6+ years in enterprise support/CS/TPM/incident management in SaaS, 3+ years handling high-severity executive escalations, experience with enterprise accounts, cross-functional partner with Product/Engineering, strong executive communication and RCA skills.
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3w
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CONTRACT: Contract Steering Program Manager - Autonomous Driving
Belmont, California, United States
$165k-$190k/yr HybridFull Time
Volkswagen Group
Volkswagen GroupFrankfurt Stock Exchange: VOW3: Global manufacturer of motor vehicles and automotive financial service provider.
8+ YOE8+ years in commercial/OEM/importer/fleet roles; experience steering complex contracts, program management, stakeholder coordination, and risk escalation; bachelor’s degree or equivalent; MBA preferred.
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1w
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Technical Customer Escalation Manager
San Francisco or New York City or Seattle or Little Rock
$107k-$141k/yr OnsiteFull Time
LiveRamp
LiveRampNew York Stock Exchange: RAMP: Provides a platform for secure data collaboration and identity.
5+ YOEBachelor's degree in a technical field,5+ years in technical support/escalation/incident management,strong written and executive communication,project management and on-call availability.
Salesforce Service Cloud, Zendesk, JIRA, PagerDuty
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2mo
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Manufacturing Manager
Woodland, California, United States
$130k-$150k/yr OnsiteFull Time
Clark Pacific
Clark Pacific: Designs and manufactures prefabricated building systems and precast concrete.
10+ YOEBachelor's degree in Business Administration; MBA preferred. 10+ years manufacturing experience with escalating responsibilities.
Microsoft Excel, Microsoft Office Suite
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1mo
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Night Manager
San Francisco, California, United States
$16-$17/hr OnsitePart Time
Abode Services
Abode Services: Provides housing and supportive services to individuals experiencing homelessness.
On-site after-hours presence responding to emergencies nights/weekends, ability to climb stairs, lift 25 lbs, write incident reports, de-escalate situations; property management experience preferred.
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2mo
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Engineering Manager
San Francisco, California, United States
$250k-$300k/yr OnsiteFull Time
LiteLLM
LiteLLM: Open-source AI gateway for standardizing LLM API access.
Proven engineering manager with experience shipping through teams, metrics-driven reliability/process design, incident/RCAs, hiring and scaling, customer-facing escalation handling, and familiarity with Rust migrations and startup/open-source environments.
Rust, Python
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1mo
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Manager, Investor Services
United States or New York City or Columbus or Austin or San Francisco
$147k-$203k/yr RemoteFull Time
Upstart
UpstartNasdaq: UPST: AI-powered lending marketplace for consumer and automotive loans.
5+ YOE5+ years in operations or program management; experience leading complex cross-functional initiatives, operational execution, escalation management, governance, stakeholder influence, and strong written/verbal communication.
ChatGPT, Glean, Claude, Delphina
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