115 escalation manager jobs at 81 companies in Vallejo, CA
2w
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Escalation Manager
San Mateo, California, United States
$116k-$143k/yr HybridFull Time
6+ YOE6+ years in enterprise support/CS/TPM/incident management in SaaS, 3+ years handling high-severity executive escalations, experience with enterprise accounts, cross-functional partner with Product/Engineering, strong executive communication and RCA skills.
2mo
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Incident and Escalation Manager
San Francisco, California, United States
$180k-$250k/yr HybridFull Time
8+ YOE8+ years in incident/escalation/technical support or TPM at scale; experience building incident programs, running incident commander rotations, customer RCA, and working with incident tooling; strong written and verbal communication.
PagerDuty, incident.io, Opsgenie, Slack
2mo
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Global Planning Operations Escalation Manager
Fremont, California, United States
$137k-$287k/yr HybridFull Time
10+ YOELead high-severity incident and escalation management, perform structured root-cause analysis (8D, Five Whys, Fishbone, PS&DM), provide executive reporting, and collaborate cross-functionally. Requires 10+ years experience and degree or equivalent experience.
8D, PS&DM, Five Whys, Fishbone
1w
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Technical Customer Escalation Manager
San Francisco or New York City or Seattle or Little Rock
$107k-$141k/yr OnsiteFull Time
5+ YOEBachelor's degree in a technical field,5+ years in technical support/escalation/incident management,strong written and executive communication,project management and on-call availability.
Salesforce Service Cloud, Zendesk, JIRA, PagerDuty
3mo
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Community & Executive Escalations Program Manager
San Francisco or New York City
$210k-$260k/yr HybridFull Time
6+ YOE6+ years in community/trust & safety/escalations or related roles; hands-on incident/escalation management; strong written communication and judgment; cross-functional coordination; familiarity with social listening; bachelor’s degree or equivalent.
1w
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Events Manager
San Francisco, California, United States
$105k-$115k/yr OnsiteFull Time
4+ YOE4+ years managing full-cycle event operations or hospitality environments; proven operational standards, budgeting, staffing, escalation handling; tech-savvy with Google Workspace and Slack.
Google Workspace, Slack
2mo
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Program Manager
Fremont, California, United States
$105k-$150k/yr OnsiteFull Time
8+ YOELeads manufacturing programs and multiple projects, manages resources and schedules, drives risk and escalation resolution, coaches program/project managers. Typically requires 8+ years program/project experience and a bachelor's degree preferred.
6d
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Implementation Manager (Sydney)
Sydney or San Francisco
HybridFull Time
Experience leading customer implementations, managing multiple projects, translating technical features into solutions, resolving escalations, and communicating with stakeholders; HRIS and Australian payroll experience is desirable.
JIRA, Salesforce, Google Workspace, Microsoft 365, Slack, HRIS
1mo
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Manager, PMO
Raleigh or Los Angeles or San Francisco or Toronto or United States or Canada
HybridFull Time
5+ YOE5+ years in Professional Services/Customer Success/Implementation leadership at B2B SaaS; experience building/owning a PMO or delivery methodology; managing complex ERP integrations; strong analytics, escalation design, and communication skills; Salesforce proficiency.
Salesforce, Gainsight, GUIDEcx, GCX, Certinia, Asana, ClickUp, Jira, Confluence, NetSuite, QuickBooks, Sage
2w
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APSC In-Prison Program Manager
Oakland, California, United States
$75k-$80k/yr HybridFull Time
2+ YOE2+ Mgmt2+ years program management and supervisory experience,2+ years working with system-impacted individuals,high school diploma or GED,skills in mediation,de-escalation,project management,Google Workspace and database use.
Google Workspace, EDOVO
1w
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Technical Program Manager, Infrastructure
San Francisco, California, United States
$160k-$200k/yr OnsiteFull Time
5+ YOE5+ years in infrastructure vendor management or related functions; experience with hyperscalers, GPU providers, SLAs, invoice reconciliation, and vendor escalations; strong analytical and communication skills.
6d
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Technical Program Manager
Alameda, California, United States
$110k-$155k/yr OnsiteFull Time
3+ YOERequires 3–5+ years managing technical programs or projects for software, firmware, or embedded systems teams, with cross-functional planning, dependency mapping, scheduling, risk tracking, escalation, and strong written communication.
Jira, Confluence, FDA premarket cybersecurity guidance, SBOM
3w
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CONTRACT: Contract Steering Program Manager - Autonomous Driving
Belmont, California, United States
$165k-$190k/yr HybridFull Time
8+ YOE8+ years in commercial/OEM/importer/fleet roles; experience steering complex contracts, program management, stakeholder coordination, and risk escalation; bachelor’s degree or equivalent; MBA preferred.
2mo
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Manufacturing Manager
Woodland, California, United States
$130k-$150k/yr OnsiteFull Time
10+ YOEBachelor's degree in Business Administration; MBA preferred. 10+ years manufacturing experience with escalating responsibilities.
Microsoft Excel, Microsoft Office Suite
1mo
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Night Manager
San Francisco, California, United States
$16-$17/hr OnsitePart Time
On-site after-hours presence responding to emergencies nights/weekends, ability to climb stairs, lift 25 lbs, write incident reports, de-escalate situations; property management experience preferred.
2mo
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Engineering Manager
San Francisco, California, United States
$250k-$300k/yr OnsiteFull Time
Proven engineering manager with experience shipping through teams, metrics-driven reliability/process design, incident/RCAs, hiring and scaling, customer-facing escalation handling, and familiarity with Rust migrations and startup/open-source environments.
Rust, Python
1mo
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Manager, Investor Services
United States or New York City or Columbus or Austin or San Francisco
$147k-$203k/yr RemoteFull Time
5+ YOE5+ years in operations or program management; experience leading complex cross-functional initiatives, operational execution, escalation management, governance, stakeholder influence, and strong written/verbal communication.
ChatGPT, Glean, Claude, Delphina
2mo
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Property Manager
Antioch or Pittsburg
$29-$36/hr OnsiteFull Time
1+ MgmtMinimum 1 year supervisory experience; affordable housing/property management experience and knowledge of Tax Credit, HUD, or Section 8 preferred. Strong MS Office skills (Excel, Word, Outlook); Yardi desirable. Ability to manage budgets, de-escalate conflict, and travel between properties.
Microsoft Excel, Microsoft Word, Microsoft Outlook, Yardi
1mo
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Assistant Manager/Supervising Case Manager
San Francisco, California, United States
$45k-$49k/yr OnsitePart Time
2+ YOESupervising experience, 2+ years outreach/case management or a relevant bachelor\u0002s degree; de-escalation, motivational interviewing, overdose reversal, data collection, valid CA driver\u0002s license, and ability to obtain Peer-to-Peer Support Specialist certification.
2mo
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6376 - Assistant Store Manager FT
Daly City or Indianapolis or United States or Canada
$20/hr OnsiteFull Time
Retail management experience with ability to lead staff, achieve sales KPIs, manage inventory and store operations, handle customer escalations, perform cash management, and operate POS systems.
MPOS, Lids Custom
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