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25 escalations manager jobs at 19 companies in Vancouver, WA

4w
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Helpdesk Manager
Beaverton, Oregon, United States
OnsiteFull Time
Pacific Office Automation
Pacific Office Automation: Sells and services office equipment and IT infrastructure.
Manage and deliver helpdesk services, supervise and develop staff, monitor KPIs, respond to and escalate technical issues, maintain documentation and provide excellent customer service.
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4w
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HVAC Manager
Portland, Oregon, United States
$95k-$155k/yr OnsiteFull Time
Cornel's Plumbing, Heating & Air
Cornel's Plumbing, Heating & Air: Provides residential plumbing, heating, and air conditioning services.
Lead and develop residential HVAC service technicians, conduct training and coaching, manage KPIs, recruit and retain technicians, ensure safety and quality, and resolve escalated customer issues.
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1w
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Case Manager
Portland, Oregon, United States
$23/hr OnsiteFull Time
Helping Hands Reentry Outreach Centers
Helping Hands Reentry Outreach Centers: Provides housing and reentry services for individuals experiencing homelessness.
1+ YOEHigh school diploma or equivalent and at least one year of case management experience in social services. Requires strong communication, documentation, technology, and crisis de-escalation skills.
Microsoft Word, Microsoft Excel
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1mo
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Lead Generation Manager
Wilsonville, Oregon, United States
OnsiteFull Time
Wolfer's Home Services
Wolfer's Home Services: Providing residential HVAC, plumbing, and electrical services in the Northwest.
Manage and coordinate lead generation team, execute strategies to meet goals, handle onboarding/training, approve timecards, assist with escalations, and maintain vendor relationships.
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1w
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Regional Quality Manager
Mukilteo or Petaluma or Lake Oswego or Portland or Seattle
$115k-$140k/yr FieldFull Time
Resource Label Group
Resource Label Group: Manufactures custom labels and innovative packaging products.
5+ YOERequires 5+ years of manufacturing quality management experience, site QMS ownership, ISO 9001:2015 knowledge, internal auditing, root cause analysis, corrective actions, coaching, and customer quality escalation experience.
QMS, CAPA, ISO 9001:2015, SQF, AIB, IFS PACsecure, ISO 13485, SGP, HACCP, RFID/NFC
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1d
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Office Manager
Vancouver, Washington, United States
$28/hr OnsiteFull Time
YWCA Clark County
YWCA Clark County: Provides advocacy and support services for survivors of violence.
0.5+ YOEHigh school diploma or GED plus 6 months of receptionist or customer service experience. Requires email, phone, fax, Microsoft Office, Excel, PowerPoint, communication, de-escalation, problem-solving, and organizational skills.
Microsoft Office, Microsoft Excel, Microsoft PowerPoint
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2w
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Assistant Guest Service Manager
Beaverton, Oregon, United States
$23-$27/hr OnsiteFull Time
Big Al's
Big Al's: Operates multi-attraction entertainment centers featuring bowling, arcades, and dining.
Supervise front-of-house staff, manage operations across restaurant/bowling/events/arcade, inventory and scheduling experience, strong guest-service and de-escalation skills, MS Excel proficiency, ability to obtain alcohol and food-safety certifications.
Toast, Brunswick, Embed, Paycom, Microsoft Office, Microsoft Excel
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2mo
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Case Manager I
Portland, Oregon, United States
$26/hr FieldFull Time
Bridges to Change
Bridges to Change: Providing peer-led housing and behavioral health services for recovery.
Peer-identifying candidate required; PWS certification within 90 days, OR background clearance, valid driver’s license and insured vehicle, documentation and EHR competency, crisis response and de-escalation skills.
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3w
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Youth Essential Coordinator
Vancouver or Portland
$22-$25/hr OnsiteFull Time
REAP
REAP: Empowering underserved youth through leadership and behavioral health support
2+ YOE2+ years working with school-aged youth; ability to manage caseloads, run school programs, perform documentation, de-escalate behavior, and collaborate with educators and community partners.
Microsoft Office Suite, Google Workspace
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2w
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Director of Customer Support
Aurora, Oregon, United States
OnsiteFull Time
Columbia Helicopters
Columbia Helicopters: Operates heavy-lift helicopters and provides aircraft maintenance services.
10+ YOE10+ Mgmt10+ years leadership in customer support or aftermarket services in aviation/MRO, strong quote/pricing and contract experience, ability to manage escalations and cross-functional teams, KPI and service-level expertise.
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1w
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Special Program Para 1, Life Skills 1:1 18737-2026
Vancouver, Washington, United States
$27-$33/hr OnsitePart Time
Vancouver Public Schools
Vancouver Public Schools: Operates public K-12 schools and educational programs.
High school diploma or GED plus an associate degree, college credits, or ParaPro score of 461+. Requires student support, behavior management, physical assistance, teamwork, and de-escalation training.
ETS ParaPro Assessment
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4d
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Product Support Engineer 3
Tualatin, Oregon, United States
HybridFull Time
Lam Research
Lam ResearchNASDAQ: LRCX: Designs and manufactures wafer fabrication equipment for the semiconductor industry.
5+ YOERequires 5+ years of related experience with a bachelor's degree, 3+ with a master's, or equivalent. Requires troubleshooting electro-mechanical systems, data analysis, customer support, escalation management, and international travel availability.
computer systems, software, networked systems, wireless systems, data analysis tools, word processing, spreadsheets, presentation software, instant messaging, text, email
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1w
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Technical Product Support (TPS) Engineer V - (E5)
Santa Clara or Chandler or Portland
$140k-$193k/yr OnsiteFull Time
Applied Materials
Applied MaterialsNASDAQ: AMAT: Produces equipment and services for chip and display manufacturing.
10+ YOERequires 10+ years of semiconductor equipment experience, DDP and chamber expertise, escalation leadership, cross-functional project management, advanced troubleshooting, data analysis, and RCCA, 8D, DOE, Fishbone, and Fault Tree Analysis.
DDP, RF Systems, Gas Delivery Systems, Vacuum Systems, Thermal Systems, Feature Files, RCCA, 8D, DOE, Fishbone, Fault Tree Analysis, CRM, BKM, Knowledge Articles, Troubleshooting Guides, PM Procedures, Known Issue Databases (KIB), PSER, CEN
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1w
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Technical Product Support (TPS) Engineer V - (E5)
Santa Clara or Chandler or Portland
$140k-$193k/yr OnsiteFull Time
Applied Materials
Applied MaterialsNASDAQ: AMAT: Manufacturers of equipment for semiconductor and display production.
10+ YOERequires 10+ years of semiconductor equipment experience, advanced DDP and chamber knowledge, escalation leadership, cross-functional project management, troubleshooting, data analysis, and RCCA, 8D, DOE, Fishbone, and Fault Tree Analysis.
DDP, RCCA, 8D, DOE, Fishbone, Fault Tree Analysis
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1mo
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Sr. Specialist - On-site End User Support
Portland, Oregon, United States
OnsiteFull Time
On
OnNYSE: ONON: Designs and sells performance running shoes and athletic apparel.
Provide on-site Level 2+ technical support, manage escalations, administer macOS and MDM, troubleshoot SaaS/identity issues, perform hardware/A/V diagnostics, author SOPs, and collaborate on endpoint lifecycle projects.
Google Workspace, Okta, MDM, Logitech Rally Bar, Google CTL Chromebox for Meetings, Chromebox for Meetings, MacBook, Google Meet, Zoom, Jira Service Management, ITIL
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2mo
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Benefits Specialist
Lake Oswego or Portland
$65k-$80k/yr OnsiteFull Time
Hoffman Construction Company
Hoffman Construction Company: General contractor specializing in large-scale and complex construction projects.
3+ YOE3+ years benefits and leave administration experience (FMLA/ADA/state paid leave), HRIS and payroll interface experience, strong attention to detail, communication skills, and ability to manage escalated employee cases.
Microsoft Office, HRIS
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5d
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SUDs Counselor - Old Town Recovery Center
Portland, Oregon, United States
$28-$40/hr OnsiteFull Time
Central City Concern
Central City Concern: Provides integrated housing, healthcare, and employment services in Portland.
2+ YOERequires CADC-I, II, III, or potentially CADC-R, high school diploma/GED, CPR, counseling and case management skills, and knowledge of evidence-based addiction treatment, trauma-informed care, crisis intervention, and de-escalation.
Electronic Health Records (EHR), Electronic Medical Records (EMR), HIPAA, 42 CFR Part 2
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2w
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Nursing weekend supervisor
Hillsboro, Oregon, United States
$32-$43/hr OnsitePart Time
PACS
PACSNYSE: PACS: Operates skilled nursing and post-acute healthcare facilities nationwide.
Licensed LPN or RN to lead and support weekend nursing staff, oversee resident care during 12-hour weekend shifts, handle escalations, and maintain operations.
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1w
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Maintenance Supervisor - 5788
Portland, Oregon, United States
$58k-$72k/yr OnsiteFull Time
ColumbiaCare Services
ColumbiaCare Services: Provides residential treatment and outpatient behavioral health services.
5+ YOE2+ MgmtRequires five years overseeing general maintenance and landscaping, two years supervising teams, a driver's license, safe driving record, DHS background check, and CPR and crisis de-escalation training.
work order software
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1w
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Registered Nurse, Float
Portland, Oregon, United States
$51-$54/hr FieldFull Time
Cascadia Health
Cascadia Health: Provides integrated mental health, addiction, primary care, and housing services.
2+ YOEActive Oregon RN license, AHA-approved BLS/First Aid, driver's license and vehicle, clinical experience preferred, crisis de-escalation, trauma-informed care, motivational interviewing, and computer proficiency.
Electronic Health Record (EHR), Flexible Spending Account (FSA), Employee Assistance Program (EAP)
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