56 escalations manager jobs at 46 companies in Wills Point, TX
3mo
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Customer Care Escalations Associate (Property Tax)
Rochester or Dallas or Austin
$39k-$46k/yr RemoteFull Time
3+ YOE3+ years in customer support; tax/banking/mortgage/real estate industry experience; HS diploma required; strong communication and problem-solving; proficient with Microsoft; able to manage high-volume, fast-paced environment.
Microsoft Office, Multiple systems
3w
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Project Manager Telecom
Plano, Texas, United States
$90k-$110k/yr OnsiteFull Time
10+ YOEResponsible for planning, executing, monitoring, and delivering projects within scope, schedule, budget, and quality standards; manages stakeholders, requirements, risks, reporting, and escalations.
2w
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Executive Services Delivery Manager
Texas or Dallas
OnsiteFull Time
5+ YOERequires 5+ years in service delivery, customer success, or operations leadership; restaurant technology expertise; executive stakeholder management; cross-functional influence; analytical, communication, and escalation-management skills.
Microsoft Excel, Microsoft PowerPoint, Microsoft Teams, Microsoft Outlook
2mo
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Senior Manager Global Travel Operations (United States)
Atlanta or Charlotte or Chicago or Dallas or Grand Rapids or Hermitage or Minneapolis
OnsiteFull Time
Experience with large travel agency operations, travel category procurement and negotiation, GDS (Amadeus/Sabre), online booking tools, strong Excel/PowerPoint skills, customer service and escalation management, and stakeholder influence.
GDS, Amadeus, Sabre, Online Booking Tools, Microsoft Excel, Microsoft PowerPoint
4w
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Treasury Manager
Dallas or Raleigh
HybridFull Time
7+ YOE7+ years in financial services with derivatives, repo, collateral and dispute management; strong Excel, client escalation, and communication skills.
Microsoft Excel, SWIFT
1w
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Enterprise Account Manager
Dallas, Texas, United States
$110k/yr HybridFull Time
7+ YOERequires 7+ years in account management, customer success, or revenue ownership, ideally in enterprise logistics accounts, with revenue growth, margin, pricing, QBR, KPI, communication, and escalation-management experience.
EDI, API, TMS, NPS, CSAT
3w
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Regional Quality Manager
DeSoto or Plano or Dallas
FieldFull Time
5+ YOE5+ years quality management in manufacturing, ISO 9001 knowledge, internal auditor experience, structured root cause and CAPA expertise, customer-facing escalation and audit experience, strong coaching and interpersonal skills.
3w
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Technical Account Manager
Dallas, Texas, United States
HybridFull Time
5+ YOE5+ years in technical account management or support engineering; strong experience with APIs, integrations, incident escalation, cross-functional partnership, and communicating technical concepts to executives and engineers.
APIs, PIM
1mo
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Reputation Manager
Plano, Texas, United States
$65k-$85k/yr HybridFull Time
2+ YOE2–4 years in customer support/community/reputation roles; strong written communication, problem-solving, and independent judgment; experience with review platforms and cross-functional escalation.
Zendesk, Intercom, Sprout Social, App Store, Google Play, Trustpilot, G2, BBB
1mo
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Senior Director, Escalated Provider Issue Resolution
Dallas, Texas, United States
$197k-$258k/yr RemoteFull Time
12+ YOE7+ Mgmt12+ years in healthcare/payer operations with 7+ years leading managers; experience in escalation management, operating model design, analytics, and stakeholder communication.
Jira, Salesforce, ServiceNow, Zendesk, Microsoft Excel, SQL
2w
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AUTO INSURANCE DISTRICT MANAGER BILINGUAL AMTEX INSURANCE
Dallas, Texas, United States
$45k-$75k/yr FieldFull Time
Manages multiple locations and agents, including hiring, scheduling, performance evaluation, training, discipline, customer service escalation, and operational oversight. Insurance licenses preferred.
3w
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Customer Service Operations Manager
Plano, Texas, United States
OnsiteFull Time
8+ YOE5+ MgmtBachelor's degree,8+ years operational leadership with 5+ years in customer service operations,experience with executive escalations,vendor management,process improvement,and analytics;MBA preferred.
Microsoft Excel, Microsoft PowerPoint, Sprinklr, Tableau, Jira
1w
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Senior Manager, Client Success
Dallas, Texas, United States
HybridFull Time
6+ YOE3+ MgmtRequires 6+ years in client success, account management, operations, or related work and 3+ years leading people. Experience with complex client relationships, KPIs, SLAs, escalations, and cross-functional operations required.
2mo
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Technical Account Manager- APAC
Sydney or Melbourne or Tel Aviv or Dallas or Australia
OnsiteFull Time
5+ YOE5+ years in technical account management/solutions engineering/post-sales roles in software or cybersecurity; strong technical foundation supporting enterprise IT/SaaS/security; experience with escalations, tickets, and technical project management; excellent communication; familiarity with Salesforce, Jira, Confluence; bachelor's preferred.
Salesforce, Jira, Confluence
2mo
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Operations Manager - Insurance - Midland
Overland Park or Birmingham or Atlanta or Dallas or Little Rock or Charlotte or McLean
OnsiteFull Time
5+ YOE2+ MgmtManagerial experience with servicing and insurance knowledge, quality control, escalations, problem solving, critical thinking, and ability to work in a fast-paced environment; supervisory experience preferred.
2mo
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Technical Support Engineering Manager - SmartPay
Allen or United States
RemoteFull Time
7+ YOE7+ years technical support experience, prior manager/team lead experience, hands-on with escalations, fintech/payments experience preferred; SQL and Excel proficiency preferred; bachelor's degree desirable.
SmartPay, Microsoft SQL Server, SQL Command Languages, Microsoft Excel
4w
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Global Financial Crimes Investigations Manager
Jacksonville or Tampa or Phoenix or Dallas or Charlotte
OnsiteFull Time
5+ YOEOversee end-to-end financial crimes investigations, ensure timely SAR filing, manage investigators, escalate risks, and support law enforcement. Requires 5+ years relevant experience; bachelor's degree preferred; CAMS desired.
1mo
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Men's Care Case Manager - Christian Ministry
Dallas, Texas, United States
$42k/yr OnsiteFull Time
3+ YOEHigh school/GED and 3 years related life or ministry experience required; ability to lift, drive a van, use iPad, trauma-informed care, strong relational and crisis-de-escalation skills.
iPad, Neighbor Solutions
1mo
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Senior Manager, Customer Success (R5273)
Dallas, Texas, United States
$144k-$216k/yr OnsiteFull Time
10+ YOE5+ Mgmt10+ years in customer success/operations or related fields,5+ years leading customer-facing teams,experience with escalations and critical-account programs,ability to travel up to 15% and obtain U.S. security clearance.
Salesforce, Gainsight, Jira, Confluence, Tableau, Power BI
3w
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Director of Installation
Dallas, Texas, United States
OnsiteFull Time
2+ YOE5+ MgmtResponsible for regional installation project delivery, P&L ownership, managing installation managers and project teams, ensuring safety/quality, client escalation, and traveling to job sites; Microsoft Office proficiency required.
Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Project, Microsoft SharePoint, Microsoft Word, Software House, Lenel, Brivo, Open Options, Exacq, American Dynamics, Milestone, OnSSI
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