216 escalations jobs at 79 companies in Stafford, TX
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Customer Experience & Escalation Specialist
Houston, Texas, United States
OnsiteFull Time
AlphaGraphics: Provides commercial printing, marketing, and visual communication services.
1+ YOE1-2 years in customer service; de-escalation experience; strong communication; multitasking; experience with order management/CRM systems (PrintSmith a plus)
AlphaGraphics: A franchise printing and marketing center.
1+ YOE1–2 years in customer service; de-escalation skills; strong communication; multi-tasking; experience with order management or CRM; PrintSmith a plus.
Pittsburgh or Bellaire or Bridgewater or Raleigh or Birmingham or Dallas or Cleveland or Ann Arbor or Orlando or Phoenix or Charlotte or Cherry Hill or Jacksonville or Columbus or Miami
$45k-$142k/yrOnsiteFull Time
PNC Financial ServicesNYSE: PNC: Provides banking, lending, and investment services to customers.
2+ YOESupervise and review trades, ensure regulatory compliance, coach staff, and manage escalations across regions.
Hotwire Communications: Providing fiber-optic internet, television, and voice services.
10+ YOE10+ years in partnership or JV management with executive relationship building, governance, commercial acumen, escalation management, and cross-functional leadership.
SUN Behavioral Health: Operates psychiatric hospitals providing mental health and addiction treatment.
3+ YOEThree years of experience in a food service line or restaurant setting; high school diploma or GED; CPR and de-escalation certification required.
Spring View Hospital: Community hospital providing acute care and specialty medical services.
Associate's degree in nursing, current state RN license, CPR and de-escalation certification required. Psychiatric or behavioral health experience is preferred.
Houston Independent School District: Largest public school system in Texas providing K-12 education.
Addresses IT service interruptions, restores or escalates service, and provides first- and second-tier support for systems, devices, applications, data, and educational technologies.
Conroe Independent School District: Providing public K-12 educational services to the community.
High school diploma or GED, experience with children or in a learning environment, and current de-escalation and restraint certification or completion within 30 school days.
Coastal Community Federal Credit Union: Provides retail banking and financial services to its members.
0.5+ YOECustomer-facing teller with 6+ months customer service or cash-handling experience; follow policies, identify fraud, prioritize tasks, and escalate issues.
AUTO INSURANCE DISTRICT MANAGER BILINGUAL AMTEX INSURANCE
Houston, Texas, United States
$45k-$75k/yrFieldFull Time
Amtex Insurance: Provides personal and commercial insurance products to Texas residents.
Manages multiple locations, hires and trains agents, sets goals and schedules, evaluates performance, handles escalated customer issues, and monitors service and attendance.
Star Medical Associates: Provides primary care and internal medicine medical services.
BLS required at hire, de-escalation training within 30 days, ability to maintain patient confidentiality, and strong English verbal and written communication.
Pearland Independent School District: Public school district providing K-12 education in Pearland, Texas.
High school diploma or equivalent; strong communication and de-escalation skills; general investigative knowledge; emotional maturity; security experience and working with youth preferred.
SUN Behavioral Health: Operates psychiatric hospitals providing inpatient and outpatient mental health care.
1+ YOECurrent RN license, CPR and hospital-selected de-escalation certification, and 1–3 years of behavioral health experience. Assessment and evaluation experience is preferred.
Allura: Manufactures and distributes fiber cement siding and building materials.
7+ YOE4+ Mgmt7+ years in customer service/operations with 4+ years leading teams; experience with escalations, SOPs, reporting and cross-functional coordination; bachelor’s degree preferred.
Microsoft Excel, Microsoft Office, ERP systems, SAP, Power BI, Smartsheet, CRM systems, customer portals
Wells FargoNYSE: WFC: Global provider of banking, investment, and mortgage financial services.
0.5+ YOEBilingual Spanish/English, cash-handling and customer-facing experience (6+ months), strong communication, attention to detail, and ability to follow policies and escalate issues.