1w
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Support Escalations Manager
Austin or United States
HybridFull Time
7+ YOE2+ Mgmt7+ years in client support/incident management or related field, 2+ years people or program leadership, regulated-industry experience, escalation and risk knowledge, strong communication and analytical skills, comfortable with AI and US residency.
Zendesk, HubSpot, Salesforce, ServiceNow, Jira, Google Workspace, Microsoft Office
1w
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Customer Escalations Engineering Technical Leader
San Francisco or Milpitas or San Jose or Chicago or Colorado or Illinois or North Carolina or Texas or Oregon or California or Idaho or Delaware
$184k-$264k/yr RemoteFull Time
8+ YOE8+ years in customer escalations/technical support; deep Meraki Dashboard and cloud-managed networking knowledge; experience leading critical incident responses, trend analysis, cross-functional collaboration, and creating support documentation.
Meraki Dashboard
1mo
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Licensed Escalations Representative Senior - PNC Wealth Management
Pennsylvania or Indiana or Texas or Kentucky or Ohio or North Carolina or West Virginia or Virginia or Illinois
$53k-$88k/yr RemoteFull Time
0+ YOEResolve complex escalated customer complaints for retail/wealth channels; FINRA Series 7 and 63 required; associate degree typical; <1 year professional experience typical; strong communication, problem solving, and customer advocacy skills.
2mo
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VP, TOP Escalations and Supply
Frisco, Texas, United States
OnsiteFull Time
15+ YOE15+ years leadership in cinema/theatrical operations or related tech/logistics fields; senior-level, multi-layered leadership; strong operational analytics and cost management; executive communication skills; willingness to travel.
ServiceNow, Inventory Management Systems, Dashboards and Analytics
3mo
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Customer Care Escalations Associate (Property Tax)
Rochester or Dallas or Austin
$39k-$46k/yr RemoteFull Time
3+ YOE3+ years in customer support; tax/banking/mortgage/real estate industry experience; HS diploma required; strong communication and problem-solving; proficient with Microsoft; able to manage high-volume, fast-paced environment.
Microsoft Office, Multiple systems
1d
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Sanctions Analyst - Advanced Escalations
Irving, Texas, United States
$70k-$82k/yr HybridFull Time
2+ YOE2+ years in sanctions/financial crimes or related field; knowledge of US and international sanctions (OFAC); investigative, analytical, and communication skills; bachelor’s degree required; CAMS/CGSS/ACSS preferred.
1mo
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Risk Manager II, Legal Escalations & Discovery
Texas or Washington
$74k-$130k/yr RemoteFull Time
3+ YOEBachelor's degree or equivalent, 3+ years in compliance/governance/audit/legal/risk, experience handling confidential information, strong written/verbal communication, content creation/editing; SQL and Excel preferred.
SQL, Microsoft Excel
2mo
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Customer Experience & Escalation Specialist
Houston, Texas, United States
OnsiteFull Time
1+ YOE1–2 years in customer service; de-escalation skills; strong communication; multi-tasking; experience with order management or CRM; PrintSmith a plus.
CRM systems, PrintSmith
5d
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Senior Director, Escalated Provider Issue Resolution
Dallas, Texas, United States
$197k-$258k/yr RemoteFull Time
12+ YOE7+ Mgmt12+ years in healthcare/payer operations with 7+ years leading managers; experience in escalation management, operating model design, analytics, and stakeholder communication.
Jira, Salesforce, ServiceNow, Zendesk, Microsoft Excel, SQL
1mo
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Client Escalation Manager
San Antonio, Texas, United States
RemoteFull Time
3+ YOE3+ years in client escalations or client-facing operations, experience with Medicaid/Medicare/commercial health plans, demonstrated people leadership, strong analytical and communication skills, and experience with CRM/ticketing/reporting tools (Zendesk preferred).
Zendesk
2mo
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Clinical Safety Officer (TERRELL, TX)
Terrell, Texas, United States
$4k-$5k/mo OnsiteFull Time
2+ YOEOver 24 months of psychiatric patient care; de-escalation training/experience preferred; ability to train staff in safety and de-escalation; comply with policies.
Microsoft Word, Microsoft PowerPoint, Microsoft Excel
3d
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Global Technical Escalation Engineer
Dublin or Minnesota or Arkansas or Connecticut or Delaware or Georgia or Idaho or Indiana or Iowa or Kansas or Kentucky or Louisiana or Maine or Massachusetts or Michigan or Mississippi or Montana or Nebraska or Nevada or New Hampshire or New Mexico or North Dakota or Oklahoma or Rhode Island or South Carolina or South Dakota or Utah or Vermont or Washington or West Virginia or Wisconsin or Wyoming or District of Columbia or Ohio or Alabama or Pennsylvania or New Jersey or Oregon or Virginia or Missouri or Florida or Maryland or Tennessee or North Carolina or Texas or California or Colorado or Arizona or Hawaii or Illinois or Alaska or New York
$40-$61/hr RemoteFull Time
5+ YOEBA/BS in engineering preferred, ~5+ years field support or escalation engineering experience, strong electronics/optics/software skills, database (InterBase, MySQL) and remote support experience, international travel ~10%, fluent English.
InterBase, MySQL
1mo
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Escalation Engineer - Dallas
Coppell or Tel Aviv-Yafo
HybridFull Time
5+ YOE5+ years in technical escalation/support, networking fundamentals (TCP/IP, DNS, TLS/SSL), web debugging (HAR, net-export), log analysis with observability platforms, Windows/macOS internals, cybersecurity awareness, strong written communication and autonomous investigation skills.
Chromium, HAR, net-export, Coralogix, Sentry, New Relic, JavaScript, C#, Go, Python, PowerShell, Bash, TCP/IP, DNS, TLS/SSL, VPN, SSO, SAML, OAuth/OIDC, Azure AD, Okta
1w
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Lead Tech Business Mgmt - FLAIR Ops & Escalation Support
Dallas, Texas, United States
$119k-$178k/yr OnsiteFull Time
5+ YOEExperience in business operations or escalation management, strong analytical skills, policy interpretation, written and verbal communication, and cross-functional collaboration; bachelor\u0002s degree desired and 5+ years related experience.
1mo
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Member Experience Specialist, Phone Support
Austin, Texas, United States
OnsiteFull Time
1+ YOE1–5 years phone-based support experience; exceptional verbal communication, quick thinking, de-escalation skills, tech-savviness with support tools, attention to detail, and ability to triage and escalate issues.
1w
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Licensed Vocational Nurse PRN Nights
Midland, Texas, United States
OnsitePart Time
1+ YOEActive LVN/LPN license (state or compact), high school diploma/GED, CPR certification, behavioral de-escalation training, ~1 year inpatient hospital experience preferred, ability to assess and manage patient escalation.
1mo
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Client Success Agent II
Arizona or Florida or Georgia or Michigan or North Carolina or Nevada or Oklahoma or Pennsylvania or South Carolina or Tennessee or Texas or Utah
$21/hr RemoteFull Time
2+ YOE2+ years customer service experience, high school diploma required (bachelor's preferred), strong de-escalation and communication skills, Salesforce and Microsoft Excel proficiency, ability to handle legal/creditor escalations and document client interactions.
Salesforce, Microsoft Excel, Microsoft Office
2mo
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Manager, Customer Support
Chicago or Dallas or Atlanta
$75k-$105k/yr RemoteFull Time
5+ Mgmt5+ years leading contact center or customer support escalation teams; strong data analysis; experience with Jira, Confluence, Salesforce Service Cloud; ability to manage escalations, drive processes, and coach teams. Bachelor’s degree preferred.
Jira, Confluence, Salesforce Service Cloud
2mo
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Waterpark Bag Check Attendant
Sandusky or Round Rock or Pocono Manor or Spotsylvania
OnsiteMultiple Commitments Available
Greet guests, enforce bag policies, inspect items, de‑escalate, stand for long periods.
2mo
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Temporary Team Lead
Austin, Texas, United States
$22-$26/hr RemoteTemporary
Lead a team, coach associates, handle escalations, ensure quality customer experience and meet goals.
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