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70 global support manager jobs at 55 companies in Texas

1mo
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VP, Global Support & Technical Success
Missouri or Texas or Tennessee or South Carolina or Rhode Island or Pennsylvania or Oregon or Oklahoma or Ohio or New York or New York City or Nevada or New Jersey or Parsippany-Troy Hills or New Hampshire or North Carolina or Montana or Mississippi or Minnesota or Michigan or Maine or Maryland or Massachusetts or Louisiana or Kansas or Indiana or Illinois or Idaho or Iowa or Hawaii or Georgia or Florida or District of Columbia or Connecticut or Colorado or California or Arizona or Arkansas or Alabama or Nebraska or Wisconsin or Washington or Virginia or New Mexico or Utah
$225k-$255k/yr RemoteFull Time
Gainsight
Gainsight: Provides software for customer success, retention, and growth.
10+ YOE10+ Mgmt10+ years leading global support or technical services, experience scaling AI-powered support operations, strong data and escalation management skills, bachelor’s degree or equivalent required.
Zendesk, Forethought, Gainsight, Gainsight CustomerOS, Salesforce, Staircase AI, Gainsight Health Scores
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2mo
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Director, Global IT Service & Support
Fort Worth or United States
$139k-$174k/yr RemoteFull Time
Woolpert
Woolpert: Global architecture, engineering, and geospatial services firm.
15+ YOE15+ Mgmt15+ years leading global IT operations/support, bachelor's degree (master's preferred), experience with MSPs/MSP contracts, ITIL and Freshworks/ITSM tools, service desk migrations, and global integrations; up to 20% travel.
ITIL, Freshworks, ITSM
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4w
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Sr. Global Supply Manager, Amazon Cloud Logistics
Austin or Bellevue or Florence
$148k-$200k/yr OnsiteFull Time
Amazon
AmazonNASDAQ: AMZN: Global online retail and cloud computing technology provider.
6+ YOE4+ Mgmt6+ years in warehousing/logistics, 4+ years program management, bachelor's in supply chain/business/engineering, WMS/TMS experience, advanced Excel/SQL/BI skills, vendor management, ability to travel up to 40% and provide after-hours/on-call support.
Microsoft Excel, Pivot Tables, SQL, Tableau, QuickSight, Power BI, Python, SIM, WMS, TMS
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1w
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Sr. Platinum Support Account Manager
Colorado or Texas
$74k-$124k/yr RemoteFull Time
Sprinklr
SprinklrNYSE: CXM: Unified platform for managing enterprise customer experience journeys.
3+ YOE3+ years supporting software/services or account management for global enterprise social media/digital marketing; bachelor's degree or equivalent; strong technical troubleshooting, API and database experience; excellent communication and analytical skills.
MongoDB, SQL, Elasticsearch, GrayLog, Kibana, Grafana, Java, JavaScript, Adobe, DCM, DV360, Google Adwords, GA4, API
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2mo
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Global Learning & Knowledge Systems Administrator - ACS
New York or California or Florida or Maryland or New Jersey or North Carolina or Texas or Virginia or Boston or Philadelphia or Atlanta or Chicago or Denver or Seattle
RemoteFull Time
Turner Construction
Turner ConstructionFrankfurt Stock Exchange: HOT: Constructs and manages large-scale commercial and infrastructure buildings.
3+ YOELMS and knowledge management administration; Absorb LMS experience preferred; global; multi-region support; strong governance and data integrity.
Absorb LMS, SCORM, xAPI, SharePoint, Confluence, Power BI, Tableau
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1w
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Manager, Global Compensation Consulting
Coppell, Texas, United States
OnsiteFull Time
Brink's
Brink'sNYSE: BCO: Provider of secure logistics and global cash management services.
6+ YOERequires 6–10 years of compensation experience, expertise in market pricing and job evaluation, and preferably experience supporting global organizations and a CCP designation.
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1w
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Senior Manager Customer Support - EzyVet Software
Frisco, Texas, United States
$130k-$141k/yr OnsiteFull Time
IDEXX Laboratories
IDEXX LaboratoriesNASDAQ: IDXX: Develops diagnostic tests, equipment, and software for veterinary medicine.
8+ YOEBachelor’s degree or equivalent experience; 8+ years of progressive leadership in customer support, customer experience, technical support, SaaS, healthcare technology, or software; global or multisite leadership and operational performance expertise.
Salesforce Service Cloud
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2w
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General Manager - Global Rider Support Operations (Onsite)
Plano, Texas, United States
OnsiteFull Time
Cognizant
CognizantNasdaq: CTSH: Provides IT consulting and digital business process services.
5+ YOE5+ Mgmt5+ years senior leadership in customer support or scaled operations, experience managing large distributed teams and multi-million-dollar BPO contracts, P&L/budget ownership, WFM and analytics expertise, Lean/Six Sigma experience, willingness to travel up to 20%, US work authorization required.
Lean, Six Sigma, CRM, WFM, AI assistants
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1w
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Global Document Services Lead - Workflow
Los Angeles or Austin or Costa Mesa or San Diego or Redwood City
$115k-$135k/yr HybridFull Time
Latham & Watkins
Latham & Watkins: Global law firm providing legal services for complex corporate matters.
3+ YOEHigh school diploma (bachelor's preferred),3+ years relevant law firm experience (5+ cumulative preferred),Microsoft Word/Excel/PowerPoint certifications preferred,knowledge of legal document workflows and proofreading.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Visio, Adobe Acrobat Professional, Adobe Photoshop, iManage, ABBYY FineReader, Best Authority, Contract Companion, Litéra Compare, DocXtools, Snagit, Microsoft Publisher, ServiceNow, Remote Assistant
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1w
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Global HR Operations Program Manager
Austin, Texas, United States
OnsiteFull Time
Sonar
Sonar: Provides automated tools for code quality and security analysis.
Lead and improve global HR operations programs, ensure governance and compliance across regions, analyze operational data, partner with HR and cross-functional teams, and support multi-jurisdictional execution.
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1mo
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Global CS Lead - Account Specialists
London or Singapore or Austin or Tallinn or Budapest or São Paulo
£74k-£96k/yr HybridFull Time
Wise
WiseLondon Stock Exchange: WISE: Online platform for sending and managing money internationally.
Proven global people leader with experience scaling customer support, managing KPIs and commercial outcomes, coordinating across regions/time zones, strong analytical and stakeholder management skills, and knowledge of KYC/compliance.
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1w
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AppleCare BPR Global Change Lead
Austin, Texas, United States
OnsiteFull Time
Apple
AppleNASDAQ: AAPL: Designs and sells consumer electronics, software, and online services.
Experienced change management professional to deliver change on large cross-functional implementations, create training, tools and templates, and support global project teams.
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3w
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Director, Global Training & SME Support
Plano, Texas, United States
OnsiteFull Time
LeadsOnline
LeadsOnline: Software for law enforcement to track property and solve crimes.
Proven experience building or scaling training/enablement in SaaS or vertical software, commercial fluency, cross-functional leadership, LMS and learning-technology experience, systems/process orientation, global program and credentialing experience preferred.
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2mo
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Global Subsidiary Coordinator
Lewisville or Texas or Wilmington or North America or Europe or Asia
$70k-$75k/yr HybridFull Time
CSC
CSC: Provides global business administration and compliance solutions.
Coordinate global subsidiary compliance and transactions, manage client communications, research jurisdictional filing requirements, and support governance; strong communication, project management, and attention to detail required.
Salesforce, CRM
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1d
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Director, Global Support Services (GSS) AI Initiatives
Plano, Texas, United States
HybridFull Time
Ryan
Ryan: Global provider of business tax services and tax software.
10+ YOEBachelor’s degree, 10+ years in strategy, transformation, analytics, or technology, cross-functional leadership, AI/ML implementation, vendor management, project management, and AI governance expertise.
AI, AI/ML, Generative AI
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1d
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Director, Global Support Services (GSS) AI Initiatives
Plano, Texas, United States
HybridFull Time
Ryan
Ryan: Provides global business tax services and software solutions.
10+ YOEBachelor's degree, 10+ years in strategy, transformation, analytics, or technology, cross-functional leadership, AI/ML implementation, vendor management, project management, communication, and AI governance expertise.
AI, AI/ML, Generative AI
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5d
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Global NOC Operations Manager
Arlington, Texas, United States
HybridFull Time
GM Financial
GM Financial: Provides automotive financing and leasing services for dealers and consumers.
7+ YOERequires 7–10 years in computer or customer support, 3–5 years in an NOC environment preferred, high school diploma, bachelor's degree or equivalent experience, and technical leadership expertise.
TCP/IP, DHCP, DNS, PowerShell, VB Script, Windows, Windows Server, OS/400, UNIX/Linux, Active Directory, SolarWinds Orion, Remedy, ServiceNow, RightITnow, Workload Automation, Tidal, SSRS, Crystal, Cognos, Splunk, VictorOps
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1w
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Global Head of Customer Experience & Support
Boston or California or Dallas or Maryland or New York or Utah or Washington
$320k-$365k/yr RemoteFull Time
Semrush
Semrush: Brand visibility and digital marketing management platform.
Senior leader with proven ownership of retention, renewals, adoption, post-sale revenue; experience across direct/channel/DaaS motions, enterprise customer fluency, product orientation, commercial judgment, and operating discipline.
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3w
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Director, Customer Technical Support
Waterloo or Pleasant Grove or San Antonio or Eden Prairie
$164k-$246k/yr OnsiteFull Time
Arctic Wolf
Arctic Wolf: Provides cloud-native security operations and managed threat detection.
12+ YOE5+ MgmtSenior leader with extensive IT/ networking experience to lead global customer technical support, scale infrastructure and service capabilities, work with cloud/AWS, ITSM tools, and manage escalations and incident communications.
AWS, Jira, ServiceNow, BMC, IBM Tivoli, Zendesk
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2mo
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VP, Customer Support (US)
United States or Plano or Manila
$180k-$185k/yr HybridFull Time
Enseo
Enseo: Provides in-room entertainment and technology solutions for the hospitality industry.
10+ YOE5+ Mgmt10+ years progressive customer support leadership with 5+ years leading multi-tier support; experience with global/multi-site operations and offshore delivery; run 24x7 contact centers, proactive monitoring/NOC, escalation management, workforce management, and executive reporting; Bachelor's degree or equivalent.
NetSuite, Salesforce Service Cloud, ServiceNow, Zendesk, Datadog, SolarWinds, LogicMonitor, PRTG, ACD, ITIL
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