34 help desk jobs at 24 companies in Hagerstown, MD
2mo
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Tier 1 Help Desk Technician
Herndon or Washington
$20-$24/hr OnsiteFull Time
2+ YOE2+ years help desk/IT support experience; HS diploma; experience with Cherwell or ServiceNow; knowledge of Microsoft Office, Exchange, Active Directory, and iOS; strong phone and written communication; US citizenship and ability to obtain Secret clearance; HDI CSR/MCP/Google IT certifications or commitment to obtain.
Cherwell, ServiceNow, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Exchange, Active Directory, iOS, ACD
5d
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Help Desk Specialist
Winchester, Virginia, United States
$21-$32/hr OnsiteFull Time
High school diploma or equivalent required; IT associate degree preferred. Foundational Windows, networking, and application knowledge, strong customer service and communication skills, and ability to learn processes quickly.
Windows, ServiceNow
1mo
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Help Desk Specialist I (Tier 1 Agent)
Ashburn or San Antonio or Orlando
$17-$20/hr OnsiteFull Time
1+ YOE1+ year IT help desk experience, knowledge of Windows, Microsoft Office, Active Directory, basic networking; ability to work rotating shifts (including nights/weekends/holidays); U.S. citizenship and successful CBP background investigation required.
ServiceNow, ServiceNow ITSM, Windows, Microsoft Office, Active Directory, GlobalProtect, Zscaler, Amazon Connect, DHS Workplace
1w
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Help Desk Technician – Mid-Level & Senior-Level (2 Openings)
Washington or Gaithersburg
$112k/yr OnsiteFull Time
3+ YOEAssociate's degree and 3+ years of help desk experience for mid-level roles; bachelor's degree and 6+ years for senior roles. Requires technical troubleshooting, customer service, ITSM systems, and complex issue resolution.
ServiceNow, Microsoft 365, Azure, ITIL, CMMI-DEV, CMMI-SVC
2mo
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IT Help Desk Manager
Herndon or Washington
OnsiteFull Time
5+ YOE1+ MgmtRequires 5–10 years in IT support, 1–2 years supervising or leading, ITSM ticketing experience, Windows and Office 365 knowledge, active Secret clearance, and HDI certification.
ServiceNow, Cherwell, Jira Service Management, Remedy, Windows, Microsoft Office 365
2mo
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IT Help Desk Manager
Herndon or Washington
OnsiteFull Time
5+ YOE1+ MgmtRequires 5–10 years in IT support, 1–2 years supervising or leading, active Secret clearance or higher, ITSM ticketing experience, Windows and Office 365 knowledge, and HDI certification.
ServiceNow, Cherwell, Jira Service Management, Remedy, Windows, Microsoft Office 365, ITSM, SLA, KPI, CSAT
3w
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Help Desk Technician - Tier 3
Dulles, Virginia, United States
$70k-$90k/yr OnsiteFull Time
5+ YOE5+ years IT experience (3+ in MSP), expertise in cloud/hybrid infrastructure, networking, Windows/macOS, PowerShell, backup/DR, and strong communication; certifications preferred.
Microsoft 365, Azure AD, Entra ID, PowerShell, Windows, macOS, Fortinet, Meraki, Sophos, RMM, PSA, ConnectWise, Google Admin, VMware, Hyper-V, TCP/IP
1mo
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Help Desk Tier 1 Representative
Chambersburg, Pennsylvania, United States
$22/hr OnsiteFull Time
1+ YOEHigh school diploma required; associate technical degree and 1–3 years IT support experience preferred. Proficiency with Microsoft and Google office suites, strong organization, confidentiality, communication, and adaptability.
Microsoft Office, Google Workspace
3mo
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Help Desk Support Technician
Shepherdstown, West Virginia, United States
OnsiteFull Time
3+ YOE1–3 years technical support; CompTIA A+; networking fundamentals (TCP/IP, DNS, DHCP)
Windows 10/11, VPN, Ticketing systems, Endpoint protection, Imaging and OS deployment
3w
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Sr. Systems Administrator / Help Desk Engineer
Gaithersburg, Maryland, United States
$109k-$120k/yr OnsiteFull Time
8+ YOEBachelor's degree, TS/SCI clearance, 8+ years systems administration, DoD 8570 IAT II/III cert (Security+ CE/CASP+/CISSP), RHEL/CentOS/Windows Server, VMware/KVM, AWS GovCloud/Azure Government, automation with Ansible/PowerShell/Bash/Python.
Red Hat Enterprise Linux (RHEL), CentOS, Microsoft Windows Server, AWS GovCloud, Microsoft Azure Government, VMware, KVM, Ansible, PowerShell, Bash, Python, Git, GitLab, Jenkins, Docker, Kubernetes, ACAS, Active Directory, DNS, DHCP, PKI, LDAP, Microsoft Word, Microsoft Excel, Microsoft Office
3mo
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ACE Account Service Desk Specialist (Tier II – ASD)
Ashburn or Orlando or San Antonio
RemoteFull Time
2+ YOE2+ years IT help desk or support; bilingual English/Spanish; experience with web portals and trade operations; able to work rotating shifts; U.S. citizenship with BI clearance.
ServiceNow, ACE, ACE Portal, KMS, SOPs, ACE Reports
1d
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Multifunctional Field Technical Support (MFTS)/Help Desk (Senior)
Summit Point, West Virginia, United States
FieldFull Time
7+ YOEBachelor’s degree in engineering, information technology, or related field, or equivalent experience; 7+ years technical support experience; biometric systems, Army fielding, troubleshooting, training, travel, and active Secret clearance required.
Android, Windows, databases, networking, help desk/ticketing systems
1w
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Tier 2 Helpdesk - Moblie Device Support
Bluemont or Washington
$57k-$92k/yr RemoteFull Time
3+ YOEU.S. citizen with ability to obtain Public Trust; 3+ years customer-facing experience; 1+ year with MDM, iOS wireless configuration, ServiceNow, and Microsoft Office; strong communication and troubleshooting skills.
Microsoft Office, Mobile Device Management (MDM), ServiceNow, Apple iOS
1w
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Helpdesk
Manassas or Sterling
$69k-$116k/yr OnsiteFull Time
1+ YOERequires an associate degree in IT or 1+ year related experience, technical support and networking skills, CompTIA Security+ within six months, active Top Secret clearance, and strong communication.
Microsoft Windows, Active Directory, GPO, AI chatbots, VDI
6d
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IT Queue Coordinator- Herndon, VA
Herndon or Chantilly or Fairfax or Falls Church or Manassas or McLean or Reston or Vienna or Virginia
$64k-$106k/yr RemoteFull Time
5+ YOEAssociate degree or equivalent experience, 5+ years in IT service or help desk work, ITIL environment experience, ticketing platform expertise, SLA monitoring, and ability to travel up to 10%.
ServiceNow, Jira Service Management, BMC Remedy, Ivanti, Freshservice, ITIL, Microsoft, CompTIA, A+, Network+, Security+, Operational Level Agreement (OLA)
12h
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IT Support Technician I
Rockville or Olney
$24-$28/hr OnsiteFull Time
1+ YOEHigh school diploma or equivalent; help desk or customer service experience preferred. Requires Windows, Microsoft Office, Google Workspace, TCP/IP, DNS, DHCP, and VPN knowledge.
Microsoft Windows, Microsoft Office, Google Workspace, TCP/IP, DNS, DHCP, VPN
1w
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Tier 2 IT Support Engineer
Herndon, Virginia, United States
$70k-$100k/yr OnsiteFull Time
2+ YOERequires 2–5 years of corporate IT support, help desk, systems administration, or network operations experience; Windows, macOS, Linux, cloud suites, networking, troubleshooting, and US citizenship required.
Windows 11, macOS, Linux, Microsoft 365, Google Workspace, AWS, Azure, TCP/IP, DNS, DHCP, VPN, VLAN, Jira, PowerShell, Bash, Python, NIST
2w
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3576 - Supervisor, L1 NOC
Ashburn, Virginia, United States
$95k-$135k/yr OnsiteFull Time
3+ YOE3+ years Network Operations/Help Desk experience, supervisory/management responsibilities, technical aptitude with Windows, Active Directory, networking, ticketing systems; strong communication and incident management skills.
Active Directory, MS Office, Outlook, Windows, VPN, Enterprise ticketing systems, ITIL, HDI
1w
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GCC Analyst
Ashburn, Virginia, United States
$30-$49/hr OnsiteFull Time
1+ YOE1+ year experience in help desk/technical support/NOC/command center in a 24/7 environment; knowledge of data center infrastructure and BMS; strong troubleshooting, communication, and SLA management skills.
Microsoft Office, Windows, Visio
1mo
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Facility Management Coordinator (Bilingual ENG/KOR)
Herndon, Virginia, United States
$49k-$54k/yr OnsiteFull Time
Bachelor's degree preferred, valid driver’s license, proficiency with Microsoft Office, SAP preferred, vendor coordination, invoice processing, help-desk oversight, ability to travel domestically, bilingual English/Korean preferred.
Microsoft Excel, Microsoft Outlook, SAP