87 help desk jobs at 52 companies in Maryland
2mo
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Help Desk Technician
Baltimore, Maryland, United States
$18-$21/hr OnsiteFull Time
1+ YOEHelp desk support with ServiceNow documentation and hardware/software issue resolution; 1 year of call center/help desk experience; Public Trust clearance required.
ServiceNow, Skype, Teams, Windows, Microsoft SMS, Microsoft Office, Microsoft Exchange/Outlook
1w
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Help Desk Manager
Fort Meade, Maryland, United States
OnsiteFull Time
5+ YOE2+ MgmtBachelor's degree, 5 years of IT support experience, 2 years as a Help Desk Manager, ITIL v4 certification, and Secret clearance required; service desk ticketing software experience preferred.
Service Desk
1w
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Help Desk Specialist
Annapolis Junction, Maryland, United States
$76k-$126k/yr OnsiteFull Time
5+ YOEBachelor's degree in a technical discipline and 5 years of experience, or 5 additional years of help desk experience; Security+ certification, Tier 1 support experience, and active TS/SCI with polygraph required.
AWS, Linux, Windows, ServiceNow
2mo
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Help Desk Jr. Analyst
Columbia, Maryland, United States
HybridFull Time
2+ YOEAssociate's degree or equivalent experience, 2+ years help desk/technical support experience, strong communication and troubleshooting, ability to document issues. Must meet U.S. residency/work-history and authorization requirements and be able to obtain Public Trust clearance.
Agile, DevSecOps, CMS
1w
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Help Desk Specialist - Manager
Fort Meade, Maryland, United States
$45k-$65k/yr OnsiteFull Time
8+ YOE3+ MgmtRequires 8 years supporting enterprise IT environments, 3 years leading service desk teams, active Secret clearance, bachelor's degree or equivalent, Microsoft enterprise technology and ServiceNow experience.
Microsoft, ServiceNow, ITSM
2mo
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26-2279: Help Desk Specialist (Senior) - Baltimore, MD
Baltimore, Maryland, United States
OnsiteFull Time
7+ YOESenior-level help desk with enterprise IT experience; strong Windows/AD, server, and networking know-how; customer-focused support.
Windows, Active Directory, DNS, DHCP, TCP/IP, Servers, Networking equipment, Scripting (PowerShell)
2w
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Help Desk Specialist
Silver Spring, Maryland, United States
$25-$28/hr OnsiteFull Time
2+ YOEBS in IT or equivalent,2+ years Tier II support experience,ability to pass background investigation and meet US residency requirements,proficiency with Microsoft Office and common IT practices.
Windows 10, Mac OSX, iOS, iPad OS, Android OS, Google Meet, Cisco WebEx, Adobe Connect, GoToWebinar, Google Voice, Active Directory, Microsoft Word, Microsoft Excel, PDF
3w
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Help Desk Specialist
Baltimore, Maryland, United States
$22-$28/hr OnsiteFull Time
Tier-1 support experience, troubleshooting hardware/software, knowledge of Microsoft networking and Exchange, A+ or MCP preferred, ability to maintain privacy and work independently.
Microsoft Office, Microsoft windows OS, Microsoft Networking, Active Directory, IIS, IE, DHCP, DNS, Remote control technologies, Microsoft Exchange, Phone System, PBX, help desk software
1mo
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Help Desk Specialist
Fort Meade, Maryland, United States
$73k-$149k/yr OnsiteFull Time
Active TS/SCI with polygraph required; familiarity with Windows and Linux; strong problem-solving, communication, and customer service skills; 8-hour shifts during core hours 6:00am–4:00pm.
Windows, Linux
1mo
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Help Desk Specialist
Fort Meade, Maryland, United States
$73k-$149k/yr OnsiteFull Time
Active TS/SCI with polygraph required; troubleshooting for Windows/Linux; strong problem-solving, communication, and customer service skills; able to work core hours and handle multiple priorities.
Windows, Linux
2mo
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Help Desk Manager
La Plata, Maryland, United States
$56k-$95k/yr OnsiteFull Time
3+ YOE1+ MgmtAssociate's degree in Computer Science/Information Systems/Educational Technology or 3 years IT customer support experience; 1+ year leading a team; 3+ years IT experience preferred; desirable certifications (CompTia A+, HDI, ITIL); Windows, Teams, Zoom, Microsoft 365 experience; KPI and SLA management skills.
Windows OS, Microsoft Teams, Zoom, Microsoft 365
2w
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Help Desk Technician II - TS/SCI W/ poly
Annapolis Junction, Maryland, United States
$22-$29/hr OnsiteFull Time
1+ YOEHS/GED and 1+ years related experience; Security+ CE (or 8570 cert) and PWS 9.1 required; Top Secret/SCI clearance with polygraph; US citizenship; help desk troubleshooting and end-user support skills.
Microsoft Office
2w
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Help Desk Technician II - TS/SCI W/ poly
Annapolis Junction, Maryland, United States
$22-$29/hr OnsiteFull Time
General Dynamics Information TechnologyNYSE: GD: Provides mission-critical IT services to government and defense organizations.
1+ YOEUS citizenship and Top Secret/TS-SCI with polygraph required; HS/GED and 1+ years experience; Security+ CE or other 8570 cert and PWS 9.1 cert; help desk troubleshooting and Microsoft Office skills.
Microsoft Office
1w
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SME Help Desk Technician
Bethesda, Maryland, United States
OnsiteFull Time
Vista Global Solutions: Provides information technology and technical services to federal agencies.
8+ YOEBachelor's degree in IT or related field, 8+ years of enterprise technical support, MFA and authentication platform experience, documentation and training skills, and Public Trust or Secret eligibility.
YubiKey, MFA
1w
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SME Help Desk Technician
Bethesda, Maryland, United States
OnsiteFull Time
8+ YOEBachelor's degree in IT or related field, 8+ years of enterprise technical support, MFA and authentication platform experience, documentation, training, and Public Trust or Secret eligibility.
YubiKey, MFA
1w
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SME Help Desk Technician
Bethesda, Maryland, United States
OnsiteFull Time
8+ YOEBachelor's degree in IT or related field, 8+ years of enterprise technical support, MFA and authentication platform experience, technical documentation, training, and Public Trust or Secret eligibility.
YubiKey, Multi-Factor Authentication (MFA)
6d
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Help Desk Technician – Mid-Level & Senior-Level (2 Openings)
Washington or Gaithersburg
$112k/yr OnsiteFull Time
3+ YOEAssociate's degree and 3+ years of help desk experience for mid-level roles; bachelor's degree and 6+ years for senior roles. Requires technical troubleshooting, customer service, ITSM systems, and complex issue resolution.
ServiceNow, Microsoft 365, Azure, ITIL, CMMI-DEV, CMMI-SVC
2d
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IT Help Desk SPECIALIST
Upper Marlboro, Maryland, United States
OnsiteFull Time
College diploma or university degree in computer science or 2 years equivalent experience; PC hardware, software, ticketing, troubleshooting, communication, and customer service skills required.
Remedy, ServiceNow, Okta, NinjaOne, Identity and Access Management (IAM), Remote Monitoring and Management (RMM)
2d
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IT Help Desk SPECIALIST
Upper Marlboro, Maryland, United States
OnsiteFull Time
2+ YOERequires a computer science diploma or degree or equivalent experience, ticketing-system experience, hardware troubleshooting, desktop software support, research, communication, prioritization, and problem-solving skills.
Remedy, ServiceNow, Okta, NinjaOne, Microsoft Windows, Identity and Access Management (IAM), Remote Monitoring and Management (RMM)
1w
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Tier II Help Desk Specialist
Silver Spring, Maryland, United States
$55k-$60k/yr HybridFull Time
4+ YOE4+ years IT experience, AA preferred; experience with Windows/macOS, Active Directory, networking, virtualization, endpoint protection, remote support, and ITSM (ServiceNow/Remedy); U.S. citizenship and ability to obtain Public Trust; Apple Device Support Certification required; CompTIA A+/Security+ preferred.
Windows, macOS, TCP/IP, DNS, DHCP, VPNs, Active Directory, Remote Desktop, SCCM, Bomgar, TeamViewer, VMware, Citrix, PIV, RSA, antivirus, anti-malware, ServiceNow, Remedy
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