230 help desk jobs at 134 companies in Laurel, MD
2mo
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Help Desk Technician
Baltimore, Maryland, United States
$18-$21/hr OnsiteFull Time
1+ YOEHelp desk support with ServiceNow documentation and hardware/software issue resolution; 1 year of call center/help desk experience; Public Trust clearance required.
ServiceNow, Skype, Teams, Windows, Microsoft SMS, Microsoft Office, Microsoft Exchange/Outlook
2w
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Help Desk Analyst
Alexandria or Moorefield
$24-$29/hr OnsiteFull Time
2+ YOE2+ years help desk experience or associate degree; experience with EntraID/Active Directory, Service Desk ticketing, Microsoft Office; customer service and troubleshooting skills.
EntraID, Active Directory, Microsoft Office, Service Desk ticketing application
2mo
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Help Desk Manager
Tysons Corner, Virginia, United States
$120k-$135k/yr OnsiteFull Time
5+ YOE2+ MgmtBachelor's degree with 5 years IT support,2 years help desk management,ITIL v4 certified,Secret clearance required,experience with service desk operations and performance management.
2d
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Help Desk Manager
Fort Meade, Maryland, United States
OnsiteFull Time
5+ YOE2+ MgmtBachelor's degree, 5 years of IT support experience, 2 years as a Help Desk Manager, ITIL v4 certification, and Secret clearance required; service desk ticketing software experience preferred.
Service Desk
2mo
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Help Desk Specialist
Springfield, Virginia, United States
OnsiteFull Time
3+ YOEBachelor's degree in CS or related field; 3+ years in help desk; Windows, Office, networking knowledge; strong communication and problem-solving; team-oriented.
Windows, Microsoft Office, Networking, Ticketing system
2mo
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Help Desk Supervisor
Washington, District of Columbia, United States
RemoteFull Time
Supervise help desk staff, provide remote end-user support, set up training programs, and coordinate support; must obtain Public Trust clearance and be authorized to work in the US.
2mo
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Help Desk Specialist
Washington or Virginia or United States
RemoteFull Time
Bachelor's in CS/InfoSec or related, active Public Trust clearance, help desk experience supporting Health IT/software development, reside in Washington DC metro area, ability to travel CONUS.
1d
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Help Desk Specialist
Annapolis Junction, Maryland, United States
$76k-$126k/yr OnsiteFull Time
5+ YOEBachelor's degree in a technical discipline and 5 years of experience, or 5 additional years of help desk experience; Security+ certification, Tier 1 support experience, and active TS/SCI with polygraph required.
AWS, Linux, Windows, ServiceNow
1mo
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Help Desk Technician
Arlington, Virginia, United States
HybridFull Time
1+ YOE1–3 years help desk experience, experience with AI tools, BS or equivalent experience, strong written/oral communication, problem solving, multitasking, and organizational skills; financial services background beneficial.
Artificial intelligence (AI) tools
3w
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Help Desk Specialist
Arlington, Virginia, United States
$45k-$50k/yr HybridFull Time
2+ YOEBachelor's in IT/CS,2+ years help-desk/desktop support,ITIL familiarity,Windows and Microsoft Office 365 proficiency,experience with Remedy or ServiceNow,PC and LAN fundamentals,ability to obtain Public Trust.
Windows, Microsoft Office 365, Remedy, ServiceNow
1mo
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Help Desk Specialist
Washington, District of Columbia, United States
$69k-$95k/yr OnsiteFull Time
3+ YOE3+ years IT help desk experience in defense/federal environments, DoD cybersecurity knowledge (RMF/DISA), SharePoint and SIPR/NIPR/VTC support, DoD 8570 IAT-II certification required, TS/SCI clearance required.
SharePoint, VTC, SIPR, NIPR, Risk Management Framework (RMF), DISA
1mo
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Help Desk Manager
Reston, Virginia, United States
OnsiteFull Time
5+ YOE2+ Mgmt5+ years IT support experience with 2+ years leading help desk teams; experience with multi-site support, ticket/ SLA management, process and knowledge management; strong people management, communication, and reporting skills; ITIL preferred.
Microsoft, Dayforce Wallet
1w
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Help Desk Professional
Arlington, Virginia, United States
$50k-$60k/yr OnsiteFull Time
0+ YOE0-2 years help desk experience preferred, high school diploma, US citizenship and ability to obtain security clearance, Windows/Active Directory/Office 365/Exchange/Okta knowledge, strong communication and problem-solving skills.
Windows, Active Directory, Okta, Exchange, Office 365, Windows Server
1mo
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Help Desk Analyst
Quantico, Virginia, United States
OnsiteFull Time
2+ YOESecret clearance required; IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) required; ITILv4 desired; 2+ years help desk experience; experience with Windows, Microsoft Office, and Remedy; strong communication and problem-solving skills.
Windows, Microsoft Office, Remedy Ticketing System
2mo
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IT Help Desk Technician
Washington, District of Columbia, United States
HybridFull Time
5+ YOE5+ years help desk/IT support experience; Windows 11 and Microsoft 365 experience; strong troubleshooting, communication, and customer-service skills; bachelor’s degree in IT/CS preferred; technical certifications a plus.
Windows 11, Microsoft 365
1w
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APACS Help Desk Coordinator
Arlington, Virginia, United States
OnsiteFull Time
10+ YOEUS citizen with active Top Secret/SCI clearance, bachelor’s degree, 10 years technical experience (5 years DoD), experience overseeing help desk and APACS support.
APACS, NIPRNET, SIPRNET, API, DISA
1mo
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Senior Help Desk Specialist
Washington, District of Columbia, United States
$50k-$65k/yr OnsiteFull Time
5+ YOE5+ years help desk experience, strong customer support and communication skills, ability to obtain USDA clearance, knowledge of LANDESK/ServiceNow ticketing and ITIL practices, PC and mobile device troubleshooting.
LANDESK, ServiceNow, Zoho, InTune, Android, Apple iPhone, VOIP, Dell, Windows 11, Microsoft Exchange, Microsoft System Center Endpoint Protection, Microsoft Distributed File System (DFS), Blackberry, Microsoft Active Directory (AD), Domain Name Services (DNS), Dynamic Host Configuration Protocol (DHCP), CheckPoint Full Disk Encryption, Skype for Business, Microsoft SharePoint, SAMSUNG S20, Microsoft Office, TEAMs, LANDesk
2mo
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Help Desk Jr. Analyst
Columbia, Maryland, United States
HybridFull Time
2+ YOEAssociate's degree or equivalent experience, 2+ years help desk/technical support experience, strong communication and troubleshooting, ability to document issues. Must meet U.S. residency/work-history and authorization requirements and be able to obtain Public Trust clearance.
Agile, DevSecOps, CMS
13h
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Help Desk Specialist
Washington, District of Columbia, United States
OnsiteFull Time
3+ YOERequires 3+ years in service desk or support, strong communication, PC hardware and software proficiency, and ability to obtain Public Trust clearance. A+ and Dell certifications preferred.
Microsoft Windows 10, Microsoft Office 365, Microsoft Teams, ServiceNow, Windows Active Directory Users and Computers, Apple iPhone, Apple iPad, Windows tablets, VoIP, VPN, Citrix, Wi-Fi, Bluetooth, Microsoft Office Suite, PC hardware, MFPs, printers, scanners
2mo
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Help Desk Technician I
Manassas, Virginia, United States
OnsiteFull Time
1+ YOE1–2 years IT support/help desk; strong customer service; familiar with Microsoft 365; basic networking; able to multitask in agile environment.
Microsoft 365, Azure Active Directory, Intune, VPN, DNS, DHCP, TCP/IP, End-user ticketing systems, ZenDesk, ServiceNow, Jira Service Management