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106 help desk jobs at 89 companies in New York

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Help Desk Technician
Morrisville, New York, United States
$46k-$50k/yr OnsiteFull Time
SUNY Morrisville
SUNY Morrisville: A public college offering bachelor and associate degree programs.
Providing help desk and instructional support for campus technology users; troubleshooting hardware and software issues and responding to user requests.
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1mo
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Help Desk Specialist
Rome, New York, United States
$53k-$108k/yr OnsiteFull Time
Booz Allen Hamilton
Booz Allen HamiltonNYSE: BAH: Provides technology and management consulting services to diverse organizations.
Provide Tier I/II help desk support in a 24/7 environment, manage tickets per SLA, work rotating overnight shifts, comply with DoD security standards, and possess strong communication and technical troubleshooting skills.
Jira, Confluence, JSM, Azure, AWS
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Help Desk Specialist
Rome, New York, United States
$53k-$108k/yr OnsiteFull Time
Booz Allen Hamilton
Booz Allen HamiltonNYSE: BAH: Consulting and technology services for government and commercial clients
Provide Tier I/II help desk support in 24/7 environment; TS/SCI clearance, DoD 8570 IAM Level II, HS/GED, ITIL knowledge, Jira/Confluence experience, ability to work rotating overnight shifts and weekends.
Jira, Confluence, JSM, Azure, AWS
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Help Desk Analyst
New York or United States
$65k-$85k/yr OnsiteFull Time
Proskauer Rose
Proskauer Rose: International law firm providing corporate and litigation legal services.
2+ YOE2+ years help desk/end-user support experience; bachelor's preferred. Experience with legal applications (iManage, NetDocuments, Intapp, Relativity) and ITSM platforms (ServiceNow, Remedy). Proficient with Windows 11, macOS, Active Directory, Microsoft 365, SCCM, Citrix, VPN, remote support tools, and mobile device management. Strong troubleshootin...
iManage WorkSite, NetDocuments, Intapp, DTE Axiom, Westlaw Drafting Assistant, Workshare Compare, Relativity, LegalKEY, ServiceNow, Remedy, BMC Service Desk, SupportWorks, Windows 11, macOS, Active Directory, Microsoft 365, SCCM, Bomgar, Citrix, VPN, RSA SecurID, AirWatch, MobileIron, Cisco IP telephony
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IT Help Desk - Showrooms
New York, New York, United States
$80k-$90k/yr HybridFull Time
TileBar
TileBar: Retails and distributes tiles, mosaics, and natural stone products.
5+ YOE5+ years help desk/desktop support with Level 2 capability; Windows, iOS/Android, networking (DNS,DHCP,VPN); Microsoft 365 and identity (Active Directory/Entra ID); Intune/MDM experience; strong communication.
Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, Office, Active Directory, Entra ID, Microsoft Intune, Jamf, Microsoft Teams Rooms, Zoom Rooms, Crestron, Windows, iOS, Android, DNS, DHCP, VPN
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Help Desk Specialist 1
Syracuse, New York, United States
$22-$31/hr OnsiteFull Time
OneGroup
OneGroupNYSE: CBU: Provides commercial insurance, risk management, and employee benefit solutions.
2+ YOEHigh school diploma/GED, 2 years related experience, help desk/customer support experience preferred, tech savvy with office automation and remote endpoint tools, excellent communication, valid driver's license required.
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2mo
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Help Desk Assistant (Summer 2026)
Delhi, New York, United States
OnsitePart Time
SUNY Delhi
SUNY Delhi: A public college offering academic programs and professional education.
Perform help desk duties: answer phones, create and assign tickets, move hardware, follow written and oral directions, and work independently or in a team.
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IT Help Desk
New York, New York, United States
OnsiteFull Time
eMazzanti Technologies
eMazzanti Technologies: Provider of managed IT, cybersecurity, and cloud consulting services.
Experience in IT support/MSP environment, client-facing on-site support, strong written/verbal communication, runbook/documentation skills, competency with Microsoft products, Windows and Active Directory.
Microsoft Office 365, Microsoft Teams, Microsoft Azure, WatchGuard Firewalls, Windows, Active Directory
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2mo
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IT Help Desk Technician II
New York, New York, United States
$34-$38/hr HybridFull Time
Jazz at Lincoln Center
Jazz at Lincoln Center: Produces live jazz performances and educational music programs.
3+ YOE3+ years help desk/desktop support experience; strong knowledge of Windows and macOS, Microsoft 365, Active Directory, Exchange, VPN, and networking concepts; ticketing and remote support experience; strong communication and customer-service skills.
Microsoft Windows, macOS, Active Directory, Microsoft 365, Exchange, VPN
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Remote Help Desk Support Specialist
New York City, New York, United States
$32-$35/hr RemoteFull Time
Qureos
Qureos: AI-powered recruitment platform automating candidate sourcing and screening.
Proven technical support or help desk experience, strong communication and problem-solving skills, ability to work independently in a remote environment, and experience with hardware support.
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2mo
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Help Desk Manager
Hauppauge, New York, United States
$80k/yr OnsiteFull Time
Upward Health
Upward Health: Provides in-home medical, behavioral, and social health services.
Experience managing helpdesk/IT support teams; expertise with Microsoft and Android platforms; Office 365, Exchange, SharePoint, Teams; ticketing systems (Jira, ServiceNow, Zendesk); SLA/KPI management; inventory/logistics and technical troubleshooting; lifting up to 50 lbs.
Microsoft, Android, Office 365, Exchange, SharePoint, Teams, Jira, ServiceNow, Zendesk
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Help Desk Technician
Massena, New York, United States
$17-$19/hr OnsiteFull Time
SeaComm Federal Credit Union
SeaComm Federal Credit Union: A member-owned financial cooperative providing personal banking and lending services.
1+ YOE1–3 years related IT support experience, high school diploma/GED, knowledge of computer hardware and desktop/server OS, strong troubleshooting, documentation, and communication skills; ability to lift and transport equipment.
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Help Desk Manager
Orchard Park, New York, United States
$26-$33/hr OnsiteFull Time
Spectrum Health & Human Services
Spectrum Health & Human Services: Provides behavioral health, addiction recovery, and community support services.
3+ YOE3+ years technical/helpdesk experience, ITIL knowledge, associate degree or equivalent experience, valid driver's license, leadership and advanced technical skills.
ITILv3, ITILv2
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Help Desk Analyst
Syracuse, New York, United States
OnsiteFull Time
MedBest Medical Management
MedBest Medical Management: Provides administrative and staffing services for healthcare providers.
2+ YOEAssociates degree plus 2 years computer or customer service experience (or equivalent), strong interpersonal skills, advanced troubleshooting, working knowledge of Microsoft Windows 10 and Microsoft Office.
Microsoft Windows 10, Microsoft Office, TCP/IP, Novell, Active Directory
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2w
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Help Desk Analyst
Woodbury, New York, United States
OnsiteFull Time
Star Group
Star GroupNYSE: SGU: Sells home heating oil, propane, and HVAC maintenance services.
3+ YOE3+ years customer service or technical experience, high school plus IT certificate or equivalent, familiarity with Microsoft Office suite, Solar Winds, Jabber, VoIP, ability to travel ~10%, strong communication and problem-solving skills.
Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft Access, Solar Winds, Jabber, VoIP, Multiview, ERP/Energy, LMS, HRIS
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Help Desk Technician
New York City, New York, United States
OnsiteFull Time
Herbert Smith Freehills Kramer
Herbert Smith Freehills Kramer: Global law firm specializing in complex litigation and transactions.
Qualifications not provided in the job posting.
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Help Desk Analyst
Oriskany, New York, United States
$45k-$55k/yr HybridFull Time
Utica First Insurance
Utica First Insurance: Regional provider of property and casualty insurance products.
1+ YOERequires 1+ year technical support experience, strong customer service, analytical, problem-solving, communication, and teamwork skills. Associate degree in computer science preferred or equivalent experience.
Microsoft Windows 11, Microsoft Office 365, Microsoft Windows Server, Anti-Virus
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5d
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Help Desk Technician
New York City, New York, United States
$61k/yr OnsiteFull Time
City of New York
City of New York: Provides municipal services and administration for New York City.
3+ YOEHigh school graduation or equivalent plus three years of related community work or equivalent education and experience. Requires a valid NYS driver's license and technical troubleshooting skills.
Help Desk, Operating System (OS), WAN, VPN, Microsoft Office, RAM, DVD/CD-ROM, Ethernet, NIC
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1mo
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Help Desk Tech II - 2nd Shift, M-F
Albany, New York, United States
$50k-$70k/yr OnsiteFull Time
Albany Medical Center
Albany Medical Center: Academic medical center providing clinical care and medical education
Provide initial technical support via phone/email, use remote access and documented SOPs, follow escalation procedures, meet help desk metrics, maintain technical knowledge, and protect sensitive/HIPAA information.
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6d
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IT Help Desk Technician
White Plains or Millwood
OnsiteFull Time
Mavis Tires & Brakes
Mavis Tires & Brakes: Retailer of tires and automotive repair services.
Requires an AAS technology degree or equivalent related experience, U.S. work authorization, weekend availability, and off-hours on-call availability.
hardware, software
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