2mo
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Help Desk Technician
Baltimore, Maryland, United States
$18-$21/hr OnsiteFull Time
1+ YOEHelp desk support with ServiceNow documentation and hardware/software issue resolution; 1 year of call center/help desk experience; Public Trust clearance required.
ServiceNow, Skype, Teams, Windows, Microsoft SMS, Microsoft Office, Microsoft Exchange/Outlook
1w
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Help Desk Analyst
Alexandria or Moorefield
$24-$29/hr OnsiteFull Time
2+ YOE2+ years help desk experience or associate degree; experience with EntraID/Active Directory, Service Desk ticketing, Microsoft Office; customer service and troubleshooting skills.
EntraID, Active Directory, Microsoft Office, Service Desk ticketing application
1mo
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Help Desk Manager
Tysons Corner, Virginia, United States
$120k-$135k/yr OnsiteFull Time
5+ YOE2+ MgmtBachelor's degree with 5 years IT support,2 years help desk management,ITIL v4 certified,Secret clearance required,experience with service desk operations and performance management.
2mo
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Help Desk Supervisor
Washington, District of Columbia, United States
RemoteFull Time
2+ YOE1+ MgmtLead and supervise help desk staff; remote support for DOJ-ALS; requires public trust clearance; strong communication and training skills.
1mo
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Help Desk Manager
Tysons Corner, Virginia, United States
OnsiteFull Time
5+ YOE2+ MgmtBachelor's degree with 5 years IT support experience, 2 years as Help Desk Manager, ITIL v4 certification, active Secret clearance required.
2mo
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Help Desk Technician
Reston, Virginia, United States
OnsiteFull Time
2+ YOE2+ years in technical support; experience with a Help Desk; Dell/Lenovo hardware; Windows OS; Office; strong communication; able to manage multiple projects.
Windows OS, Office 2016+, Dell hardware, Lenovo hardware, Jira
2mo
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Help Desk Specialist
Springfield, Virginia, United States
OnsiteFull Time
3+ YOEBachelor's degree in CS or related field; 3+ years in help desk; Windows, Office, networking knowledge; strong communication and problem-solving; team-oriented.
Windows, Microsoft Office, Networking, Ticketing system
4d
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IT Help Desk Technician
North Carolina or Washington or Florida or Missouri or Boston or New Jersey or Illinois or New York or South Carolina or Texas or Ohio or Maryland or Colorado or California
$52k-$55k/yr HybridFull Time
1+ YOEHigh school diploma,1–2 years help desk or system admin experience, Microsoft 365 administration, MS-900 in progress or completed, familiarity with help desk/ticketing systems, cloud apps, hardware troubleshooting, strong communication.
Microsoft 365, Teams, Wix, Figma, Help Desk Systems, IT Ticketing System
2mo
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Help Desk Supervisor
Washington, District of Columbia, United States
RemoteFull Time
Supervise help desk staff, provide remote end-user support, set up training programs, and coordinate support; must obtain Public Trust clearance and be authorized to work in the US.
1mo
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Help Desk Specialist
Washington or Virginia or United States
RemoteFull Time
Bachelor's in CS/InfoSec or related, active Public Trust clearance, help desk experience supporting Health IT/software development, reside in Washington DC metro area, ability to travel CONUS.
4d
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Help Desk Supervisor
Ashburn, Virginia, United States
RemoteFull Time
3+ YOE1+ Mgmt3+ years IT help desk experience, 1+ year supervisory experience, ServiceNow and Amazon Connect experience, ability to support 24x7x365 rotating shifts, US citizenship and pass CBP background investigation.
ServiceNow, Amazon Connect, Gemini, Microsoft Project
1mo
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Help Desk Specialist
Washington, District of Columbia, United States
OnsiteFull Time
4+ YOE4+ years help desk experience, ServiceNow and Active Directory experience, workstation administration and imaging, bachelor's degree in technical field preferred, active T3 investigation and ability to obtain required security clearance.
ServiceNow, Active Directory, Microsoft Office
2w
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Help Desk Specialist
Arlington, Virginia, United States
$45k-$50k/yr HybridFull Time
2+ YOEBachelor's in IT/CS,2+ years help-desk/desktop support,ITIL familiarity,Windows and Microsoft Office 365 proficiency,experience with Remedy or ServiceNow,PC and LAN fundamentals,ability to obtain Public Trust.
Windows, Microsoft Office 365, Remedy, ServiceNow
1mo
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Help Desk Technician
Arlington, Virginia, United States
HybridFull Time
1+ YOE1–3 years help desk experience, experience with AI tools, BS or equivalent experience, strong written/oral communication, problem solving, multitasking, and organizational skills; financial services background beneficial.
Artificial intelligence (AI) tools
1mo
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Help Desk Specialist
Washington, District of Columbia, United States
OnsiteFull Time
4+ YOE4+ years help desk experience, ServiceNow and Active Directory knowledge, workstation administration, network basics, bachelor\u0002s degree preferred, ability to obtain security clearance, strong communication and problem-solving skills.
ServiceNow, Active Directory, Microsoft Office
1mo
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Help Desk Manager
Reston, Virginia, United States
OnsiteFull Time
5+ YOE2+ Mgmt5+ years IT support experience with 2+ years leading help desk teams; experience with multi-site support, ticket/ SLA management, process and knowledge management; strong people management, communication, and reporting skills; ITIL preferred.
Microsoft, Dayforce Wallet
1mo
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Help Desk Specialist
Washington, District of Columbia, United States
$69k-$95k/yr OnsiteFull Time
3+ YOE3+ years IT help desk experience in defense/federal environments, DoD cybersecurity knowledge (RMF/DISA), SharePoint and SIPR/NIPR/VTC support, DoD 8570 IAT-II certification required, TS/SCI clearance required.
SharePoint, VTC, SIPR, NIPR, Risk Management Framework (RMF), DISA
1mo
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Help Desk Analyst
Quantico, Virginia, United States
OnsiteFull Time
2+ YOESecret clearance required; IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) required; ITILv4 desired; 2+ years help desk experience; experience with Windows, Microsoft Office, and Remedy; strong communication and problem-solving skills.
Windows, Microsoft Office, Remedy Ticketing System
2mo
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Help Desk Manager
Washington, District of Columbia, United States
HybridFull Time
5+ YOE1+ MgmtBachelor's in IT or related, 5+ years in IT/help desk with 1-2 years supervisory experience, experience with Microsoft Operating Systems, Intune and Autopilot, strong communication, pass federal background/MVR/drug screen, US work authorization by start date.
Microsoft Operating Systems, Microsoft Intune, Microsoft Autopilot
1mo
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Help Desk Agent
Atlanta or Birmingham or Boston or Chattanooga or Chicago or Charleston or Dallas or Denver or Edwardsville or Fort Lauderdale or Fort Worth or Houston or Jefferson City or Kansas City or Los Angeles or Miami or Nashville or New York or Park City or Philadelphia or Phoenix or Raleigh or Seattle or San Francisco or Salt Lake City or St. Joseph or St. Louis or Wilmington or Washington
$55k-$65k/yr HybridFull Time
1+ YOE1+ year helpdesk support experience (law firm or professional services preferred). Bachelor's in IT-related field preferred. Proficiency with Windows 10, Office 365, Outlook, SCCM, Active Directory, iManage/Kofax/Litera, Zoom/MS Teams, and help desk ticketing.
Microsoft Windows 10, Microsoft Office 365, Microsoft Outlook, Microsoft O365 Exchange, SCCM, Active Directory, iManage, Kofax, Litera, Zoom, MS Teams, Mimecast, Helpdesk Ticketing System