43 helpdesk manager jobs at 30 companies in Annapolis, MD
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Helpdesk Manager
Washington, District of Columbia, United States
OnsiteFull Time
5+ YOEBachelor's degree in IT, engineering, or related field plus 5 years of relevant IT experience, or 10 years without a degree. Requires ITSM, ITIL 4, leadership, customer service, and public trust suitability.
Windows, Mac, Microsoft Windows 10, Active Directory, Microsoft SharePoint, Microsoft Teams, Microsoft Office 365, ITSM, Zendesk
1w
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Tier 2 Helpdesk Lead
Washington, District of Columbia, United States
OnsiteFull Time
Tier 2 enterprise IT support experience, helpdesk leadership, ticketing and SLA management, troubleshooting authentication and access issues, technical documentation, and strong communication skills.
Okta, SailPoint, SailPoint IdentityIQ, Okta Identity Engine, PIV, SAML, OIDC, SCIM, Okta Verify, PAM, DevOps, DevSecOps
1mo
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APACS Helpdesk Specialists
Arlington, Virginia, United States
$70k-$90k/yr HybridFull Time
0+ YOEActive Secret clearance or eligibility, helpdesk or customer-support experience (0+ years for junior, 4+ for journeyman), strong communication, ability to follow ticketed procedures, and familiarity with APACS or government case-management systems.
APACS, Foreign Clearance Guide, ITIL
1w
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Tier 2 Helpdesk Lead (DoD Secret Clearance)
Arlington, Virginia, United States
OnsiteFull Time
5+ YOEU.S. citizenship, DoD Secret clearance, bachelor's degree or equivalent experience, and 5+ years of IT helpdesk or technical support experience. Requires Tier 2/3 support and helpdesk operations leadership experience.
IT Service Management (ITSM), ticketing systems, Frequently Asked Questions (FAQs), Job Aids, knowledge base
2mo
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Helpdesk Shift Supervisor
Annapolis Junction, Maryland, United States
OnsiteFull Time
7+ YOEActive Secret security clearance and US citizenship required; 7+ years helpdesk/service desk or customer service experience; must reside within commutable distance; able to work rotating and flexible shifts.
1mo
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IT Helpdesk Specialist
Washington, District of Columbia, United States
$27-$32/hr OnsiteFull Time
Provide on-site enterprise helpdesk support for Windows/macOS/iOS/Android devices, endpoint management (Ivanti/KACE/JAMF/Microsoft Intune), AD/Entra administration, imaging, patching, MFA, and incident coordination.
Ivanti EPM, KACE, JAMF, Microsoft Intune, Sentinel, VSOC, BitRaser, Nessus, Microsoft Entra ID, Active Directory, Windows, macOS, iOS, Android, Event Viewer, macOS Console, AWS
2mo
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Senior Helpdesk Access Manager
Fort Belvoir, Virginia, United States
OnsiteFull Time
8+ YOEBachelor's plus 8 years experience required; active security clearance; ability to obtain DoDD 8140.01 IT Level II within 30 days; 4 years M3 experience; PKI/entitlement management and help desk operations experience.
M3, SIPRNET, JWICS, JEMS, NCTC, JPAS, Scattered Castles, DoDIIS Full-Service Directory (FSD), DoDIIS PKI, Full-Service Directory SSO
2d
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Helpdesk Specialist
Washington, District of Columbia, United States
$40k-$55k/yr OnsiteFull Time
Provides Level 1 help desk support, resolves hardware and software issues, troubleshoots remotely and onsite, maintains service requests, and manages printer maintenance and queues.
ActivID, ActivClient, Adobe Acrobat Pro 2023, Cisco AnyConnect Secure Mobility Client, Zscaler, Cisco WebEx Meetings, EPA Enforcement Economic Models, Esri ArcReader, Google Chrome, Google Earth Pro, IBM BigFix Client, Lexis for Microsoft Office, LexisNexis CaseMap, LexisNexis NoteMap, LexisNexis Sanction, LexisNexis TextMap, LexisNexis TimeMap, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Teams, OpenText eDocs DMPSR Viewer, Pure Edge Viewer, Relativity Web Client, Relativity Web Client Manager, Rumba, Seiko Smart Label Printer, SmartDraw 2020, Stenograph CaseViewNet, Thompson Reuters Drafting Assistant, Thompson Reuters E-Transcript Bundle Viewer, Zoom, Concordance, Opticon, FileSurf, IPROLawPack, LexisLiveNote, Microsoft Access, Westlaw, Remedy
2w
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Helpdesk / Access Manager - Mid - #874
Fort Belvoir, Virginia, United States
OnsiteFull Time
2+ YOERequires 2 years of M3 and access-management experience, complex security-classification knowledge, and DoD or IC messaging experience. Requires TS/SCI clearance; education and intelligence-experience pathways apply.
M3, PKI, JPAS, Scattered Castles, JEMS, NCTC
1mo
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IT HELPDESK SPECIALIST
Washington or Manassas or Ashburn
OnsiteFull Time
Extensive enterprise desktop and endpoint management experience with Windows and macOS, Microsoft Intune and JAMF, identity management, advanced troubleshooting, and service desk leadership.
Microsoft Intune, JAMF, Ivanti, KACE, Windows, macOS, iOS, Android, AWS, Microsoft Entra ID (Azure AD), Active Directory, Windows Event Viewer, macOS Console
1mo
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Tech Specialist 1 (Helpdesk Technician) -Tysons, VA
Tysons, Virginia, United States
$76k-$94k/yr OnsiteFull Time
6+ YOEAbility to obtain Public Trust; 6+ years helpdesk/technical or security systems support; working knowledge of access control, VMS, networking, hardware/software diagnostics; strong communication and ticket management skills.
LenelS2, Genetec, AMAG, Brivo, HID, Milestone, Avigilon, Genetec Security Center, ExacqVision, Allen Bradley PLC, Ignition, Distech, Niagara, Siemens Desigo, Eaton Foreseer, Schneider EPO, Open Systems Interconnection (OSI), Wonderware, Instrumentation calibrator/simulator
1w
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Helpdesk Technician - NLRB
Fairfax or Washington
OnsiteFull Time
2+ YOETwo years of service desk or technical support experience, incident management expertise, ServiceNow experience, knowledge of devices and systems, and strong written and verbal communication skills.
ServiceNow, ITIL, CompTIA A+, HDI Support Center Analyst
3w
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Tier 2 Helpdesk Lead
Fairfax or Washington
$58k-$136k/yr HybridFull Time
3+ YOE3+ years Momentum functional experience, leadership and team management, SQL experience, functional troubleshooting of Momentum modules, ITSM knowledge, ability to pass background check and provide fingerprints.
Momentum, SQL, Azure
1w
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OCTO - DCPS Helpdesk Specialist Journeyman
Washington, District of Columbia, United States
$25-$30/hr FieldFull Time
6+ YOERequires 6–10 years of experience, onsite availability, DC travel, customer service skills, and technical expertise with Microsoft products, desktop software, operating systems, mobile devices, and incident management.
Microsoft Windows, Apple, Microsoft Office, Microsoft Project, Microsoft Visio, Microsoft Outlook, iPad, iPhone, Android
1w
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Helpdesk Team Lead
Washington, District of Columbia, United States
OnsiteFull Time
3+ YOEU.S. citizenship, ability to obtain and maintain Secret Clearance, bachelor's degree or equivalent experience, and 3+ years of Tier 2 enterprise IT support experience. Requires SailPoint, Okta, troubleshooting, communication, and documentation skills.
SailPoint, Okta, AWS Lambda, PowerShell
3mo
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Helpdesk / Access Manager- Senior / Mid (Top Secret with agreement to obtain CI Poly)
Fort Belvoir, Virginia, United States
OnsiteFull Time
4+ YOESenior/Mid level role requiring TS/SCI with CI poly, PKI/trusted agent experience, and DoD INSCOM certifications readiness.
PKI, JPAS, Scattered Castles, M3, NCTC, SIPRNET, JWICS, JEMS, DoDIIS FSD, GATEKEEPER
1w
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Functional Analyst / Tier 2 Helpdesk
Arlington, Virginia, United States
OnsiteContract
5+ YOEBachelor's degree and 5+ years supporting enterprise financial management systems. Momentum (UFMS) and FIRST experience required, with Tier 2 support, testing, requirements documentation, security administration, and Microsoft Office proficiency.
Momentum, UFMS, FIRST, G-Invoicing, Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint
1mo
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IT Support Technician - Helpdesk
Annapolis, Maryland, United States
OnsiteFull Time
5+ YOEHigh school diploma,5+ years supporting enterprise technology,strong Windows and Microsoft 365 troubleshooting,endpoint deployment and management experience (ConfigMgr/Intune),ITSM and basic cybersecurity familiarity,excellent communication.
Microsoft Windows, Microsoft 365, Microsoft Configuration Manager, Microsoft Intune, Autodesk AutoCAD, Civil 3D, Bentley
2d
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IT Manager
Fulton, Maryland, United States
$130k/yr HybridFull Time
Bachelor's degree or equivalent experience, 5+ years in IT, network and systems management, cybersecurity, IT budgeting, vendor management, M365 and Azure proficiency; healthcare IT experience preferred.
M365, Azure, PMP, ITIL, CompTIA, CISSP, Microsoft, Cisco, helpdesk ticketing systems, IT service management (ITSM), HIPAA, Health Insurance Portability and Accountability Act (HIPAA), HSA, FSA, 401k
1mo
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Lab Manager I
Arlington, Virginia, United States
OnsiteFull Time
5+ YOEActive Secret clearance required; 5+ years relevant experience; IT helpdesk, MacOS/iOS, Linux, Splunk, Ansible, NetApp ONTAP, VPN/VDI experience; BS in computer-related field or HS+experience; Security+ preferred.
Linux, Splunk, Ansible, NetApp ONTAP, Citrix, VMWare
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