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40 helpdesk manager jobs at 29 companies in Virginia

1mo
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APACS Helpdesk Specialists
Arlington, Virginia, United States
$70k-$90k/yr HybridFull Time
Systems Planning and Analysis
Systems Planning and Analysis: Technical and analytical solutions for national security.
0+ YOEActive Secret clearance or eligibility, helpdesk or customer-support experience (0+ years for junior, 4+ for journeyman), strong communication, ability to follow ticketed procedures, and familiarity with APACS or government case-management systems.
APACS, Foreign Clearance Guide, ITIL
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1w
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Tier 2 Helpdesk Lead (DoD Secret Clearance)
Arlington, Virginia, United States
OnsiteFull Time
MartinFed
MartinFed: Huntsville-based government contractor providing cybersecurity, information technology, engineering, and technical services to U.S. federal agencies.
5+ YOEU.S. citizenship, DoD Secret clearance, bachelor's degree or equivalent experience, and 5+ years of IT helpdesk or technical support experience. Requires Tier 2/3 support and helpdesk operations leadership experience.
IT Service Management (ITSM), ticketing systems, Frequently Asked Questions (FAQs), Job Aids, knowledge base
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2mo
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Senior Helpdesk Access Manager
Fort Belvoir, Virginia, United States
OnsiteFull Time
Interactive Process Technology LLC
Interactive Process Technology LLC: Service-disabled veteran-owned IT contractor delivering process automation, software, cloud, cybersecurity, and enterprise solutions to federal organizations.
8+ YOEBachelor's plus 8 years experience required; active security clearance; ability to obtain DoDD 8140.01 IT Level II within 30 days; 4 years M3 experience; PKI/entitlement management and help desk operations experience.
M3, SIPRNET, JWICS, JEMS, NCTC, JPAS, Scattered Castles, DoDIIS Full-Service Directory (FSD), DoDIIS PKI, Full-Service Directory SSO
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2w
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Helpdesk / Access Manager - Mid - #874
Fort Belvoir, Virginia, United States
OnsiteFull Time
Allen Integrated Solutions
Allen Integrated Solutions: Woman-owned government services contractor providing engineering, intelligence analysis, cybersecurity, and operational support to national-security agencies.
2+ YOERequires 2 years of M3 and access-management experience, complex security-classification knowledge, and DoD or IC messaging experience. Requires TS/SCI clearance; education and intelligence-experience pathways apply.
M3, PKI, JPAS, Scattered Castles, JEMS, NCTC
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1mo
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IT HELPDESK SPECIALIST
Washington or Manassas or Ashburn
OnsiteFull Time
Constellation West
Constellation West: A service-disabled veteran-owned women-owned small business providing cybersecurity and information solutions to federal agencies.
Extensive enterprise desktop and endpoint management experience with Windows and macOS, Microsoft Intune and JAMF, identity management, advanced troubleshooting, and service desk leadership.
Microsoft Intune, JAMF, Ivanti, KACE, Windows, macOS, iOS, Android, AWS, Microsoft Entra ID (Azure AD), Active Directory, Windows Event Viewer, macOS Console
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Tech Specialist 1 (Helpdesk Technician) -Tysons, VA
Tysons, Virginia, United States
$76k-$94k/yr OnsiteFull Time
M.C. Dean
M.C. Dean: Design-build and systems integration provider for mission-critical infrastructure.
6+ YOEAbility to obtain Public Trust; 6+ years helpdesk/technical or security systems support; working knowledge of access control, VMS, networking, hardware/software diagnostics; strong communication and ticket management skills.
LenelS2, Genetec, AMAG, Brivo, HID, Milestone, Avigilon, Genetec Security Center, ExacqVision, Allen Bradley PLC, Ignition, Distech, Niagara, Siemens Desigo, Eaton Foreseer, Schneider EPO, Open Systems Interconnection (OSI), Wonderware, Instrumentation calibrator/simulator
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1w
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Helpdesk Technician - NLRB
Fairfax or Washington
OnsiteFull Time
CODE Plus, Inc.
CODE Plus, Inc.: Privately held IT services delivering software, cybersecurity, analytics, and systems engineering to U.S. federal agencies.
2+ YOETwo years of service desk or technical support experience, incident management expertise, ServiceNow experience, knowledge of devices and systems, and strong written and verbal communication skills.
ServiceNow, ITIL, CompTIA A+, HDI Support Center Analyst
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3w
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Tier 2 Helpdesk Lead
Fairfax or Washington
$58k-$136k/yr HybridFull Time
CGI Federal
CGI Federal: U.S. technology and professional services serving federal agencies with IT consulting and mission solutions.
3+ YOE3+ years Momentum functional experience, leadership and team management, SQL experience, functional troubleshooting of Momentum modules, ITSM knowledge, ability to pass background check and provide fingerprints.
Momentum, SQL, Azure
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3mo
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Helpdesk / Access Manager- Senior / Mid (Top Secret with agreement to obtain CI Poly)
Fort Belvoir, Virginia, United States
OnsiteFull Time
North Point Technology
North Point Technology: Woman-owned federal and commercial technology consulting firm serving DoD and Intelligence Community mission programs.
4+ YOESenior/Mid level role requiring TS/SCI with CI poly, PKI/trusted agent experience, and DoD INSCOM certifications readiness.
PKI, JPAS, Scattered Castles, M3, NCTC, SIPRNET, JWICS, JEMS, DoDIIS FSD, GATEKEEPER
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Functional Analyst / Tier 2 Helpdesk
Arlington, Virginia, United States
OnsiteContract
One Federal Solution
One Federal Solution: Professional services firm providing contract support to government agencies.
5+ YOEBachelor's degree and 5+ years supporting enterprise financial management systems. Momentum (UFMS) and FIRST experience required, with Tier 2 support, testing, requirements documentation, security administration, and Microsoft Office proficiency.
Momentum, UFMS, FIRST, G-Invoicing, Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint
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3w
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Systems Administration Supervisor / Helpdesk Lead
Chantilly, Virginia, United States
$112k-$179k/yr OnsiteFull Time
Peraton
Peraton: Provider of mission-critical national security technologies and services.
6+ YOEActive TS/SCI with polygraph ability,6+ years experience,Windows/Linux administration,Active Directory,virtualization,networking,backup,monitoring,ITSM/incident management,technical writing,team leadership,certifications such as Security+ or CISSP.
Active Directory, Windows, Linux, AWS GovCloud, Azure Government, RMF, NIST 800-53
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3w
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Systems Administration Supervisor / Helpdesk Lead
Chantilly, Virginia, United States
$112k-$179k/yr OnsiteFull Time
Peraton
Peraton: Provider of mission-critical national security technologies and services.
6+ YOEActive TS/SCI with polygraph,6+ years experience,Windows/Linux administration,Active Directory,monitoring,backup,incident triage,technical documentation,and supervisory experience; relevant certs (Security+,CISSP) preferred.
Active Directory, Backup Systems, Windows, Linux, Virtualization, RMF, NIST 800-53, AWS GovCloud, Azure Government, ITIL
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2mo
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IT Services Manager
Virginia Beach, Virginia, United States
OnsiteFull Time
ZIM American Integrated Shipping Services Co. LLC
ZIM American Integrated Shipping Services Co. LLCNYSE: ZIM: Raeli publicly traded container shipping providing seaborne transportation and logistics services to global cargo customers.
5+ YOEBS in Computer Science/MIS, 5+ years managing IT infrastructure and systems, hands-on technician experience, Microsoft Excel and Visio proficiency, network and IT facility knowledge, helpdesk and leadership skills, fluent English.
Microsoft Excel, Microsoft Visio
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1mo
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Lab Manager I
Arlington, Virginia, United States
OnsiteFull Time
ARSIEM Corporation
ARSIEM Corporation: Private IT consulting and engineering firm providing cybersecurity and software services to U.S. government agencies.
5+ YOEActive Secret clearance required; 5+ years relevant experience; IT helpdesk, MacOS/iOS, Linux, Splunk, Ansible, NetApp ONTAP, VPN/VDI experience; BS in computer-related field or HS+experience; Security+ preferred.
Linux, Splunk, Ansible, NetApp ONTAP, Citrix, VMWare
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1mo
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Technical Engagement Network (TEN) Lab Manager
Arlington, Virginia, United States
OnsiteFull Time
Node.Digital
Node.Digital: Minority-owned AI and automation services firm delivering cybersecurity and cloud solutions to government and commercial clients.
5+ YOEU.S. citizen with active DoD Secret clearance, ability to obtain DHS suitability, 5+ years relevant experience (3+ years IT helpdesk and macOS/iOS), asset management, ticketing, NetApp ONTAP familiarity, VPN and virtual desktop exposure.
MacOS, iOS, Virtual Private Networks (VPN), Citrix, VMWare, NetApp ONTAP
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2w
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Enterprise IT Service Manager
Hampton, Virginia, United States
$68k-$144k/yr OnsiteFull Time
CACI
CACINYSE: CACI: Provider of specialized IT and mission-critical government services.
4+ YOEActive TS/SCI clearance, bachelor's degree, 4+ years of operational AF DCGS experience, and ITIL v4 certification. ITSM, helpdesk, customer service, project, team, or ServiceNow experience preferred.
Remedy, Solutions Business Manager, ServiceNow
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3d
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Support Services Manager
Charlottesville, Virginia, United States
$87k-$96k/yr HybridFull Time
Albemarle County
Albemarle County: Virginia local government providing public services to county residents and communities.
5+ YOERequires 5+ years of IT management or senior IT support experience, supervisory experience in an enterprise technology environment, and strong leadership, communication, problem-solving, and technical documentation skills.
Mobile Device Management, Service Desk, Microsoft 365
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IT Support Services
Arlington or Sterling
OnsiteFull Time
Nightwing
Nightwing: Advanced cyber, intelligence, and systems integration services for national security.
5+ YOEU.S. citizen with active DoD Secret (TS/SCI preferred) and DHS suitability. 5+ years relevant experience (3+ in helpdesk), MacOS/iOS and SAN NetApp ONTAP experience, helpdesk and asset management skills.
NetApp ONTAP, SAN, Citrix, VMWare, VPN, MacOS, iOS, shell, Electronic Mail
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2w
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Enterprise IT Service Manager
Hampton, Virginia, United States
$68k-$144k/yr OnsiteFull Time
CACI
CACINYSE: CACI: Provider of specialized IT and mission-critical government services.
4+ YOEActive TS/SCI clearance, bachelor's degree, 4+ years of operational AF DCGS experience, and ITIL v4 certification. ITSM, helpdesk, customer service, project, team, and ServiceNow experience preferred.
IT Service Management (ITSM), Remedy, Solutions Business Manager, ServiceNow, collaborative tools and services
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2mo
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LEAD HELPDESK TECHNICIAN, INFORMATION TECHNOLOGY - CHARLOTTESVILLE (FULL TIME)
Charlottesville, Virginia, United States
$23-$38/hr OnsiteFull Time
Region Ten Community Services Board
Region Ten Community Services Board: Government community services board providing mental health, substance use, and developmental disability services across six Virginia localities.
2+ YOEBachelor's in IT or 2+ years equivalent experience, 2 years IT/user-support experience required, PowerShell skill, ability to lift 50 lbs, valid Virginia driver's license, technical certs (CompTIA A+, Microsoft Fundamentals) preferred.
PowerShell, servers, firewall, switches, phones, LAN, WLAN, WAN, cloud
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