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1,258 support service manager jobs at 576 companies in Virginia

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Project Support/Customer Service Manager - VAXCOM
Springfield, Virginia, United States
$104k-$181k/yr OnsiteFull Time, Temporary
Parsons
ParsonsNYSE: PSN: Technology and engineering solutions for defense and infrastructure.
Four-year degree with 12 years' related experience, or 16 years without a degree; 5 years' customer service experience; classified-environment experience; driver's license; active TS/SCI clearance with polygraph.
Microsoft Office
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3mo
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Support Center (Service Desk) Manager
Arlington, Virginia, United States
OnsiteFull Time
Redhorse Corporation
Redhorse Corporation: Federal government contractor delivering data science, cybersecurity, and digital transformation services to national security and civilian agencies.
3+ YOESecret Clearance; at least 3 years in a business or IT field; HDI certification preferred (toward HDI Support Center Director within 12 months).
ITIL v3/v4, Service Desk tooling
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1mo
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Service Delivery Manager
McLean, Virginia, United States
$146k-$234k/yr OnsiteFull Time
Peraton
Peraton: Provider of mission-critical national security technologies and services.
12+ YOE12+ MgmtCurrent TS/SCI with polygraph, 12+ years leadership managing large service contracts and teams, experience supporting Intelligence Community or federal customers, strong executive communication and mentoring skills; PMP and related degree preferred.
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1mo
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Service Delivery Manager
McLean, Virginia, United States
$146k-$234k/yr OnsiteFull Time
Peraton
Peraton: Provider of mission-critical national security technologies and services.
12+ YOETS/SCI with polygraph, 12+ years leadership experience, experience supporting Intelligence Community or federal customers, proven management of 100+ personnel, program delivery and risk management skills.
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Service Manager
Ashland or Richmond
OnsiteFull Time
Burwell Material Handling
Burwell Material Handling: Family-owned material handling dealer serving warehouses, distribution centers, and manufacturers with equipment, rentals, parts, service, and automation.
3+ YOE3+ MgmtRequires 3–5 years of management experience in machinery or related service, leadership and team development skills, equipment diagnostics knowledge, a valid driver's license, and ability to support physical service operations.
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5d
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Support Services Manager
Charlottesville, Virginia, United States
$87k-$96k/yr HybridFull Time
Albemarle County
Albemarle County: Virginia local government providing public services to county residents and communities.
5+ YOERequires 5+ years of IT management or senior IT support experience, supervisory experience in an enterprise technology environment, and strong leadership, communication, problem-solving, and technical documentation skills.
Mobile Device Management, Service Desk, Microsoft 365
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1mo
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User Support Manager
Quantico, Virginia, United States
$90k-$125k/yr OnsiteFull Time
ValidaTek
ValidaTek: The federal IT firm that governs innovation as rigorously as operations, enabling agencies to rapidly adopt AI, cloud, and modern technologies with mission confidence.
5+ YOEBachelor's or 7 years' IT support experience, 5+ years preferred; prior team lead/service desk experience; active Top Secret clearance with TS/SCI eligibility; strong incident management, communication, and leadership skills.
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2mo
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Manager of Geospatial Training & Support
Richmond, Virginia, United States
OnsiteFull Time
Duncan-Parnell
Duncan-Parnell: Family-owned geospatial equipment, construction technology, printing, and custom signage supplier serving Southeast construction and design professionals.
Oversee Geospatial Support, Training, Professional Services; lead team; ensure customer-focused outcomes; travel up to 25%.
Trimble, GIS, UAS, Geospatial platforms
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Manager, IT Support Services
Dulles or Laurel or Philadelphia or Whitehall or Austin or Houston or Carrollton or Fort Worth or Corpus Christi or San Antonio or Los Angeles or Garden Grove or San Diego or San Francisco or Sacramento or Phoenix or Las Vegas or Saratoga Springs or Vancouver or Kennewick or Redmond
$91k-$157k/yr HybridFull Time
Southland Industries
Southland Industries: Mechanical, electrical, and plumbing engineering and construction firm.
7+ YOE3+ MgmtBachelor’s degree or equivalent experience, 7+ years in IT support, 3+ years leading service desk teams, ITSM and queue management expertise, analytical and customer-service skills; ITIL preferred.
Microsoft 365, Windows, macOS, ITSM, AI
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2mo
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Senior Manager of Customer Support
Alabama or Arizona or Connecticut or Florida or Georgia or Hawaii or Iowa or Illinois or Indiana or Kentucky or Louisiana or Maryland or Massachusetts or Michigan or Minnesota or Missouri or Montana or North Carolina or Nebraska or New Hampshire or New Jersey or Nevada or Ohio or Oregon or Pennsylvania or Rhode Island or Tennessee or Texas or Virginia or Washington or Wisconsin or Wyoming
RemoteFull Time
RethinkFirst
RethinkFirst: Private behavioral health technology provider serving employers, educators, payors, and clinicians with cloud tools and training.
8+ YOE2+ MgmtBachelor’s degree, 8+ years of customer support experience, 2+ years managing teams, 5+ years leading SaaS support organizations, and experience with Salesforce, Agentforce, and JIRA.
Salesforce, Agentforce, JIRA, Claude, Electronic Health Records (EHR)
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Technical Support Manager
Mt. Crawford, Virginia, United States
$70k-$90k/yr OnsiteFull Time
Power Monitors, Inc.
Power Monitors, Inc.: U.S.-based power quality instrument manufacturer serving electric utilities, industrial facilities, commercial buildings, and electricity end-users.
Experience leading technical support, strong PC troubleshooting and networking skills, technical writing, problem analysis, and customer communication; technical college degree preferred.
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2w
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Assistant Service Manager
Chesapeake, Virginia, United States
$35k-$55k/yr OnsiteFull Time
Bubba's 33
Bubba's 33: -owned American casual dining sports-bar chain serving burgers, pizza, wings, beer, and cocktails.
Manages front-of-house operations, supervises and trains employees, oversees scheduling and service, drives sales, maintains food safety and cleanliness, and supports restaurant culture.
401(k)
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3mo
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Service Delivery Manager - Northern VA
Virginia, United States
$85k-$130k/yr OnsiteFull Time
Motorola Solutions
Motorola SolutionsNYSE: MSI: Global leader in mission-critical communications and security technology.
3+ YOE3+ years in electronics/IT support; experience with Windows, networking, RF/telecom; strong customer and contract management; US citizenship with ability to obtain security clearance.
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Manager, Customer Support (Remote)
Alabama or United States or West Jordan or Houston or Centreville or Texas or Carrollton or Ohio
RemoteFull Time
Neumo
Neumo: Government software and payments serving local, state, and federal agencies with cloud-based modernization tools.
5+ YOE2+ MgmtRequires 5+ years in customer support, including 2+ years leading teams; strong leadership, communication, problem-solving, cross-functional collaboration, and support software experience. Bachelor's degree preferred.
Microsoft Office Suite, Salesforce, Zendesk, Jira
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1mo
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Service Department Manager
Tappahannock, Virginia, United States
OnsiteFull Time
James River Equipment
James River Equipment: Private John Deere dealership serving farmers, businesses, homeowners, and contractors with equipment, parts, rentals, service, and technology.
3+ YOE3+ years dealership service supervisory experience, ability to grow service revenue, manage budgets, hire/coach staff; CDK and Microsoft Office/Excel experience; ability to support Saturday rotation.
CDK, Microsoft Office, Microsoft Excel
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3d
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Manager, Perioperative Support
Fairfax, Virginia, United States
$73k-$119k/yr OnsiteFull Time
Inova Fair Oaks Hospital
Inova Fair Oaks Hospital: Nonprofit acute-care community hospital serving Northern Virginia patients with emergency, surgical, maternity, and specialty care.
5+ YOE2+ MgmtAssociate degree or equivalent experience, BLS upon start, five years in perioperative systems and processes, and two years of supervisory or management experience.
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1mo
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Territory Support Manager
Chesapeake, Virginia, United States
$45k-$60k/yr FieldFull Time
MHC Systems
MHC Systems: A selling and supporting material handling equipment and parts, focused on increasing customer aftermarket sales while providing excellent service.
Outside-sales role requiring proven track record, organization, time management, self-motivation, valid driver\u0002s license, and ability to grow aftermarket parts, service, rentals, and allied product sales.
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Service Delivery Manager / Helpdesk Manager
Washington or Fairfax
OnsiteFull Time
CODE Plus, Inc.
CODE Plus, Inc.: Privately held IT services delivering software, cybersecurity, analytics, and systems engineering to U.S. federal agencies.
10+ YOESignificant federal IT service desk management experience, technical support leadership, ITSM and SLA expertise, IT asset management knowledge, and strong analytical and communication skills; 10+ years preferred.
ServiceNow, Microsoft 365, Windows 11, Azure, Cisco Secure Client, Zscaler, Apple iOS, ITSM, ITIL
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FT Assistant Manager Customer Service (536420)
Madison Heights, Virginia, United States
OnsiteFull Time
Food Lion
Food Lion: Regional grocery chain committed to affordable, fresh food.
Assist customer service management within retail operations; support daily store customer service functions.
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2w
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Service Center Manager
Arlington, Virginia, United States
$71k-$149k/yr OnsiteFull Time
CACI
CACINYSE: CACI: Provider of specialized IT and mission-critical government services.
7+ YOEITIL Foundation Level certification v5+, 7+ years managing 24/7/365 enterprise service desks, Tier 0-II support leadership, service delivery modernization, communications and reporting experience, and active Secret clearance.
ITIL, SLA, OLA, KPI, MTTR
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